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Reviews (2,024)
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All reviewsla trattoriaclub roomhorizon loungepool cafethai restaurantother hotelsocean frontcocktail hourwalk along the beachhotel is beautifulcanal villagethai hospitalityblack catsea viewangsana spapool villalaguna phuket
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Reviewed 2 weeks ago

The hotel is very beautiful.Everyone is very nice.I think i will back to here next holiday.My daughter is very happy in here. She very like it.She hope stay here always.But the time is not allowed.Dusit Thani,see you next time.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank jacky0327
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 1 week ago

Dear jacky0327

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are delighted that you had a beautiful stay with your family and found our resort very nice. Your comments on the hospitality of our staff is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Excellent location, boat shuttle to other resorts was good, very good activities for kids and adults, walking distance to town area, 24 hours Family Mart at Canal Villiage is a plus, overall very good

Room Tip: Pillow a bit hard
  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank jelutong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 1 week ago

Dear jelutong

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are delighted that you had an excellent stay with your family and found our resort activities and boat shuttle services very good. Your comments on the location and nearby amenities is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

We visited Dusit Thani with our two year old and 7mo. The resort is perfect for toddlers to run around and have a great time. The staff are very friendly and so helpful. A special mention to all of the staff and chef at Laguna Cafe. The food is delicious and the staff take such good care of you and the kids. Definitely a good place to relax with your kids.

  • Stayed: June 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Dusit Worldwide Co. Ltd
Thank georgenimisha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 1 week ago

Dear georgenimisha

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are delighted that you had a perfect family vacation and found our resort relaxing for the family. Your comments on the hospitality of our staff and the delicious food is well received too. Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

My wife and I stayed at the hotel to participate Laguna Phuket Marathon on 10th June. We had a great time staying there for 4 days 3 nights. The hotel is the best place to stay for the race; good service, swimming pool, and nice beach.

I must specifically compliment one staff; Ms. Napalai C. who worked at the European restaurant on the 9th (sorry, I don’t remember the rest name). She was very helpful for making all possible for our dinner that night. We’re highly impressed.

Will surely return to the hotel for 2019 race.

Stayed: June 2018
Thank PatAngsutam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 1 week ago

Dear PatAngsutam,

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are delighted that you had a great stay with your wife and found our hotel facilities and services good. Your comments on our good swimming pool and beach is well received too. I will also pass your compliments to Khun Napalai for her helpfulness in making your dinner a success.Thanks so much!

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future. Hope to see you back at next year's Phuket Marathon!

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

This was ment to be a holiday to rember. It was ,but for the wrong reasons .it is ment to be 5 star hotel but it falls short of that grade .the staff were very helpfully on all occasions. We had three rooms booked .one of my party is not too well on walking and the room ways as far as you could get from the reception area ,also the lift was out of action so had to contend with trying to manage stairs.the answer from management was to supply me with a wheelchair sounds quite good but not so.to get to the restaurant you had to follow poorly paved paths across undulating
grassland also two humpted bridges and a steep downward slope .ROOMS the rooms were fine
With all you would expect from 5 star.Problem we do not like air conditioning to high so turned it
Down,BIG MISTAKE THE room turned into a wet room walls running with beads of water and droplets falling from the ceiling wetting beding and floor.The management offered to change rooms we accepted but found the same problem in them also we just had to accept that air conditioning had to be high.all in all what was ment to be a first class holiday was ruined

Stayed: June 2018, travelled with family
Thank gramps39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gordon Michael ... A, General Manager at Dusit Thani Laguna Phuket, responded to this reviewResponded 1 week ago

Dear gramps39

We thank you for sharing your personal experiences during your recent stay. Your feedback is most appreciated as it will assist us to continue improving our services.

We are sorry for the inconveniences that you experienced during your stay and would like to sincerely apologize for the issues that occurred. We have taken note of the technical problems caused by the air-condition as well as the shutdown of our lifts during your stay. Your comments on our helpful staff is well received too. Thanks so much! Should you plan to come back to our resort on your next vacation, please contact me personally and I will make the necessary arrangments.

Our resort after more than 30 years has developed it's own charm and personality. And we're fortunate to have staff who try their best to offer gracious Thai hospitality.

Thank you for your review and we look forward to welcoming you back again in the near future.

Have a wonderful summer!

Kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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