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Reviewed 31 July 2021

(07/22 - 7/27) I was worried about my stay here after reading some of the reviews as I was not the person who booked the stay. We were a big group and everybody had nothing but great things to say about our stay. The restaurants were great, Chang Thai was everyone's favorite, please try it. the buffet food was what you can find at every all-inclusive in mexico, food was good with a wide variety. The sports bar was on fire while we were there, only Sunday and Monday were not, guessing most guest had left those days but Friday and Saturday night it was packed. We didn't eat much at the Sports bar but the fries are really good and the fish tacos as well.

Special thanks to; Luz, Raymundo, Fabian, Francisco, Ana, Luis y Edgar.

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank scrd_frt
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Miriam Santos, Atención al cliente/recepción at Grand Palladium Costa Mujeres Resort & Spa, responded to this reviewResponded 2 August 2021

"Dear Guest,

Awesome! Sounds like you had a splendid trip here at Grand Palladium Resort & Spa. We have succeeded providing a memorable vacation. Thank you for your feedback.

Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff, and we will be sure to share your wonderful comments with our team.

This information lets us know what we are excelling in and what we need to work on.

Best regards."

Andres Peimbert
Hospitality Sr Advisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2021 via mobile

Yajaira at Playa Family Selection and Vicente Porto Fino/Playa and Es Niu at the Family Selection were the best hostess and host!! They provided excellent service and made the trip much better. BUENO!

Date of stay: July 2021
Trip type: Travelled with family
Thank michyim1212
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Miriam Santos, Atención al cliente/recepción at Grand Palladium Costa Mujeres Resort & Spa, responded to this reviewResponded 2 August 2021
Google Translation

"Apreciable Huésped,

Muchas gracias por puntuar Grand Palladium Costa Mujeres Resort & Spa con la máxima calificación.

Nos llena de alegría saber que hemos cumplido con sus expectativas.

Compartiremos sus amables comentarios con Yajaira y Vicente, estarán felices de saber que lograron plasmar agradables comentarios durante su experiencia

Reciba un cordial saludo,"

Andres Peimbert
Hospitality Sr Advisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2021

The hotel is amazing, the entertainment team (Carolina and Patricia) was really nice and helpful and also alan from the building 11 was a sweetheart he helped me a lot and made me feel home. Thank you

Date of stay: July 2021
Thank Oceane100596
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Miriam Santos, Atención al cliente/recepción at Grand Palladium Costa Mujeres Resort & Spa, responded to this reviewResponded 30 July 2021

"Dear Guest,

Thank you very much for sharing your comment about the great vacation.

We are delighted to learn that the outstanding attention received by Carolina and Patricia exceeded your expectations,

They will be happy to know that you enjoyed your services.

We hope that you give us the opportunity to be part of your special moments again.

Kind regards,"

Andres Peimbert
Hospitality Sr Advisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2021

The food here was terrible. The rooms had so many issues. The staff communicates so poorly it is astonishing to me. 5 calls to see how satisfied I was with a fix for an issue that I kept telling them wasn’t fixed. And this happened on two occasions? The food in the restaurants was awful. No variety on alcohols either abs no communication as to what they don’t have when you get the menu. Transport is awful none of those guys want to stop to pick anyone up

Date of stay: July 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank jaydY37
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Miriam Santos, Atención al cliente/recepción at Grand Palladium Costa Mujeres Resort & Spa, responded to this reviewResponded 29 July 2021

Dear Guest,

"First of all, we would like to thank you for your time and review about your recent stay at TRS Coral Hotel.

We extend our most sincere apologies for the lack of service received.

We would like to assure you that we constantly strive to achieve only the highest level of quality, service and hospitality and we truly regret that we fell short on our goals during your latest trip to Costa Mujeres staying with us.

Your comment about dinners and golf carts is very important to us, we will transmit them to the corresponding department for its consideration.

We hope to have another opportunity to serve you and regain your trust in us.

Cordially,"

Andres Peimbert
Hospitality Sr Advisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 July 2021

Johanna was our waitress at the pool between bld.11and bld. 2. Best service we've ever had. Omar was spectacular. He helped us celebrate 2 of our kids birthdays. They'll never forget this experience. He also made sure our rooms were stocked with everything we asked for. We also went to Chic and will definitely recommend it to our family members that will be down in November. Fabulous trip! Thank you, Thank you!!

Date of stay: July 2021
Thank pfy6565
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Miriam Santos, Atención al cliente/recepción at Grand Palladium Costa Mujeres Resort & Spa, responded to this reviewResponded 29 July 2021

"Dear Guest,

Thank you very much for sharing your comment about the great vacation experience that you had with your family in our Resort.

We are delighted to learn that the outstanding attention received by Johanna and Omar exceeded your expectations, They will be happy to know that you enjoyed your services.

We hope that you give us the opportunity to be part of your special moments again.

Kind regards,"

Andres Peimbert
Hospitality Sr Advisor

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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