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Traveller rating
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Reviewed 8 March 2021 via mobile

We have stayed at this resort several times and it never diaappoints!
Beautiful rooms, beautiful pools, great food, great drinks! And excellent service!
They are very covid conscious and the place is kept extremely clean. Serveral restaurants and bars on property. Water craft and pool activities to entertain the whole family. Did I mention poolside food and beverage service?! ❤❤❤

Date of stay: March 2021
Trip type: Travelled as a couple
Thank LadyCremebrulee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam Santos, Atención al cliente/recepción at TRS Coral Hotel, responded to this reviewResponded 9 March 2021

Dear LadyCremebrulee,

I am so thrilled to hear your stay was excellent,
It is so kind of you to share your experience with us through this review and I hope you come back and visit us again soon,

Cordially,

Miriam Santos,
Quality manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021 via mobile

We normally go to Jamaica in the winter, but decided to try Mexico this year. We had the best service of any resort we have been to for overall experience. Our butler Hector made vacation very easy, Michel at the TC bar was awesome, Cat at the sports bar, Alfredo driving us, Nicky at the spa. We appreciate the wonderful service and was a much needed, relaxing vacation.

Date of stay: March 2021
Trip type: Travelled as a couple
Thank L785ANmichellel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam Santos, Atención al cliente/recepción at TRS Coral Hotel, responded to this reviewResponded 9 March 2021

Dear Mrs. Mivhelle,

Thank you for deciding to make TRS Coral Hotel your chosen destination for your holidays,
Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received from our staff, and we will be sure to share your wonderful comments with our team,
It would be our pleasure to host you again very soon,

Sincerely,

Miriam Santos,
Quality manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 March 2021 via mobile

The staff becomes family, this is paradise . Friendly bartenders. That become best friends. Recommended 100000% . Butlers that treat you like family updating you about all the events on site. Beautiful beach. I will be coming here very often.

Date of stay: March 2021
Thank Erne19910123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam Santos, Atención al cliente/recepción at TRS Coral Hotel, responded to this reviewResponded 9 March 2021

Dear Erne19910123,

Thank you so much for choosing TRS Coral Hotel, and thank you for writing such a kind review! We are delighted to hear that you enjoyed our resort,
We will love to welcome you back whenever your trips bring you back to Costa Mujeres,
Sincerely,

Miriam Santos,
Quality manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2021

Went here with another couple as for our first vacay since Covid. We all felt the entire staff made every attempt to go above and beyond safe Covid protocols. We had a swim up suite, which was nice, but ask that it faces the pool. Prettier view. The food was good, especially breakfast and El Gaucho. Helios was not. Do the hydro therapy in the spa!. It's free, and a unique experience. The gym was also very nice.

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bluetail49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam Santos, Atención al cliente/recepción at TRS Coral Hotel, responded to this reviewResponded 9 March 2021

Dear Bluetail49,

Thank you for taking the time to rate us following your recent stay at TRS Coral Hotel,
I am pleased to know that you had a satisfactory experience in our property. We will love to welcome you back whenever your trips bring you back to Costa Mujeres,

Sincerely,

Miriam Santos,
Quality manager

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Reviewed 6 March 2021

TRS Coral is an incredible destination for a couples getaway or a trip with great friends. The rooms are gorgeous, the grounds are picturesque and the staff is never but a call away to ensure your experience is nothing less than wonderful. Due to COVID, the occupancy of the resort was lower than normal which was phenomenal because it felt like we had the entire place to ourselves. We will be back!

Date of stay: February 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank aap212021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miriam Santos, Atención al cliente/recepción at TRS Coral Hotel, responded to this reviewResponded 9 March 2021

Dear aap212021,

Thank you for giving us the perfect rating on Tripadvisor,
We are very happy to know that your stay at TRS Coral Hotel was to your complete satisfaction.
Receive a warm greeting from the entire team.

Miriam Santos,
Quality manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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