I reserved three nights in Chihuahua Resort near Punta del Este. When I did the reservation, they asked me for a credit card. This is usual to guarantee the arrival and the first night in case of a no show. More than 4 weeks before my trip, I decided to stay only two nights. The answer of the hotel was that I could stay shorter, but I have to pay for all three nights. These are the conditions of their homepage, I never visited. When I looked on my credit card bill, I found the charging of all three nights in advance without any authorisation. I wrote to them, that I did not booked via their homepage, but by email and that no one told me, that I have to pay three nights in advance (which is not usual). I sent them four emails, but never received an answer again.
Arriving at the resort, many things were very strange. No one of the staff speaks only a word english. The TV in my room was not working, as well as the safe deposit box and their was no toilet paper in the bathroom. After discussions using my spanish dictionary, they were generous and put new batteries in the safe deposit box.
The beach is beautiful and only 10 minutes away, but the resort itself has a very strange atmosphere. If it was a hostel and you pay 50 US$ for a room, it would be ok, but they call themselves a 4-star resort and charge 300 US$ in high season and this is absolute ridiculous.
- Official Description (provided by the hotel):
- This complex is formed by two hotels- Chihuahua Resort and Paradise Gay Hotel. Chihuahua Resort has 44 suites of different categories and is targeted to the nudist and naturist market and Paradise Gay Hotel has 36 suites. Both hotels are ALL INCLUSIVE- The property is only 100 mts from the Chihuahua Nudist Beach- Although clothing is optional in the property. The COMPLEJO CHIHUAHUA will be opening its doors on October 2011 ... more less
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