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Karlee B

Ideal Siem Reap Stay

5.0 of 5 bubblesReviewed 4 weeks ago
The Khmer Mansion Residence was our favorite place we stayed during our honeymoon. All of the staff are so kind, including Net at the front desk, Phat at the bar, and Pheara the assistant manager. They went to great lengths to make us feel welcomed and even decorated our bed beautifully to celebrate our honeymoon. The pool is a relaxing haven with lots of beautiful plants and a swim up bar. The residence suite room had a very comfortable bed and a lovely soaking tub. We highly recommend booking with the Khmer Mansion Residence during your visit to Siem Reap.
Date of stay: January 2025
Trip type: Travelled as a couple
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Reviewed 4 weeks ago via mobile

This hotel was perfect. We stayed here for 5 nights with our teenage son in a triple room, which was perfect. Very clean and comfortable. The restaurant was great, good food and the service was perfect. The pool is lovely and I also got a massage which was very relaxing. The staff at this place make this so special, the welcome every time you come back and the friendly staff in the restaurant who always work hard to provide great service. Many of the staff remembering our names and offer a very personal interaction. The staff were what made this place perfect. Highly recommend.

Date of stay: December 2024
Trip type: Travelled with family
Thank LollyPopStar2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I'm not one to write many reviews, but I had an absolutely amazing stay at Khmer Mansion Residence. It was my first trip to Cambodia with my friend and I felt incredibly welcomed by the Khmer Mansion Residence staff from my first day to check-out. I think Cambodian people and culture are very warm and kind, even to strangers, which may be surprising to people not familiar with the culture or those who may be introverted.

The staff are incredibly attentive and friendly, providing cold towels and water when you arrive for check-in, and every time you return to the hotel. Additionally, they periodically checked in with us to see if we were comfortable and enjoying our stay.

The hotel rooms are pristine and beautifully decorated with lotus flowers and very comfortable. They even provide a small dessert daily.

The staff also go above and beyond with services. We had a few early mornings (4am) and they accommodated our requests for food and drivers.

The food - breakfast and dinner - were very delicious. For breakfast, Khmer, Chinese, and Western food is available with fresh fruits (dragon fruit, mango, pineapple, etc.) and I enjoyed Khmer breakfast every day along with fresh fruits and yogurt.

The dinners were incredibly delicious -- high compliments to the chef. We also were fortunate to see the traditional Apsara dance while enjoying a course dinner by the poolside.

Overall, I would not hesitate to recommend Khmer Mansion Residence to anyone who wants an amazing experience during their stay in Cambodia. A big thank you to Luna, Pheara, David, and the other hotel staff who made my experience very memorable. I hope to stay here again the next time I visit!

Date of stay: January 2025
  • Trip type: Travelled with friends
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Thank Okung O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

The hotel is clean, the staff are nice, they speak English and we communicated well, they are helpful and passionate and put in a lot of effort to surprise us for the birthday. The location is convenient, just a 5 minutes walk to Pub street, or you can take TukTuk easily, we really had a great time here.

Date of stay: January 2025
  • Trip type: Travelled as a couple
    • Value
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Thank Natalie F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

We chose Khmer Mansion for our 3-night stay in Siem Reap based on its glowing reviews on TripAdvisor, where nearly every review is 5-star. While there were indeed some highlights during our visit, our experience was a mix of both positives and areas for improvement. Here's our balanced review:

Premises
The hotel has a charming and welcoming ambiance. The large rooms, beautiful lobby, and inviting pool create a delightful first impression. Its central location is another plus, making it easy to explore the nearby attractions of Siem Reap. However, some of the amenities left us underwhelmed. The gym, for instance, felt neglected—lacking air-conditioning and looking quite unappealing. Additionally, the spa appeared to be just empty treatment rooms, seemingly used by freelance masseurs, which detracted from the sense of a cohesive hotel service. There wasn’t a proper bar to relax in; guests are limited to the pool area or the restaurant. Furthermore, the Happy Hour runs from 3:00 PM to 5:00 PM—a time slot when most guests are likely out visiting Angkor, making it difficult to enjoy this offering.

Location
From a location perspective, Khmer Mansion is about a 15-minute walk to the main tourist hub, Pub Street. While the proximity is reasonable during the day, the walk at night feels less convenient and perhaps not entirely safe. Guests might need to rely on tuk-tuks or Grab, for a more secure and comfortable option in the evenings.

Service
The service at Khmer Mansion is both a highlight and a challenge. The staff’s attentiveness is exceptional—they greeted us by name, remembered our flight details and departure date, and ensured that airport transfers were punctual. These touches reflect their genuine intention to make us feel special. However, we found the level of attentiveness a bit overwhelming, bordering on intrusive. It sometimes felt as though we were being observed constantly, which made us uncomfortable and detracted from the relaxed atmosphere we were hoping for.

Food & Beverage
The breakfast experience was disappointing. While the spread looked inviting, many items were left uncovered, attracting flies. This was particularly concerning given our sensitive stomachs, and we ultimately limited ourselves to the egg station and coffee, where we felt assured of freshly prepared food. On a positive note, dinner was a better experience—the staff took care to accommodate our dietary requirements, tailoring dishes as instructed.

Room
Our room was one of the stronger points of our stay. It was spacious, thoughtfully prepared, and welcoming, with personalized messages, a welcome drink, and snacks awaiting us. However, despite the hotel’s occupancy rate being only about 50%, we were assigned a room located in a far corner. This felt like a missed opportunity to enhance our overall comfort and convenience.
Another point to note is the toiletries provided. While most hotels today have transitioned to using larger, refillable containers for toiletries, Khmer Mansion still offers small, individual tubes of shampoo, shower gel, and conditioner. Not only were these insufficient for our stay, but they also feel less sustainable compared to the refillable alternatives that are becoming standard in the industry.

Value-Added
While we appreciated the discount vouchers provided—covering drinks from the mini bar, laundry, tuk-tuks, and different menus—they were rather confusing to keep track of and apply. A simpler approach, such as lowering the prices directly or consolidating the promotions, would have been more effective and user-friendly.

Final Thoughts
Khmer Mansion has many commendable qualities, such as its spacious rooms and attentive staff, but there are notable areas for improvement. The lack of attention to detail in amenities and F&B detracts from the overall experience. While some guests might appreciate the level of attentiveness from the staff, others might find it overbearing. For us, the experience was mixed, and while there were memorable moments, we felt some aspects fell short of the 5-star reputation that initially drew us to the hotel.

Date of stay: January 2025
  • Trip type: Travelled with friends
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Thank etstrikesback
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

Beautiful place - and best service ever. Restaurant delicious and great service! David & Alex were fantastic. Pad thai and curry delightful. Tuktuk service to town - convenient location to everything and hotel will set up day trips with English speaking guides.

Date of stay: January 2025
  • Trip type: Travelled as a couple
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Thank Whitey O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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