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Traveller rating
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8 - 13 of 547 reviews
Reviewed 1 June 2021

We have stayed at this hotel several times over the past few years. It is a convenient location for us to visit family and friends in Essex. The rooms are clean and functional, maybe a bit tired and in need of sprucing up, but perfectly ok for a one or two night stay. Good value for money. The staff are always very pleasant and accommodating. The breakfasts are very good, as is the food in the restaurant in the evenings. We intend to keep staying at the Ivy Hill on a regular basis.

Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank Linda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Bartella, Owner at Best Western Ivy Hill Hotel, responded to this reviewResponded 3 June 2021

Thank you for your review. It's wonderful you had an enjoyable stay with us at Ivy Hill and found breakfast and dinner in Bartellas restaurant to be very good. We look forward to welcoming you back on your next visit.

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2021

We had a four day business trip to Chelmsford and stayed at the Ivy Hill.
Bearing in mind we have just come out of the lockdown for hotels etc.
This stay was superb, great attention given to covid regulations, a warm welcome on arrival and every request was executed with minimal fuss.
Would certainly recommend and stay at this hotel again.
May I add a special thank you to James who attended to all our requests in a polite, professional manner.
James you are member of the staff the management should be proud of.

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank 724andrewz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Bartella, Owner at Best Western Ivy Hill Hotel, responded to this reviewResponded 28 May 2021

Thank you for your kind review and for rewarding us with 5 stars. We're delighted you had an enjoyable stay with us and found our COVID regulations to be superb. We thank you for the kind comments regarding the service you received from our staff, which we shall gladly pass on to the team. We hope when you are back in this area, you stay with us again.

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2021 via mobile

Had a lovely night away bed and pillows so comfy great nights sleep unable to have bath as plug not holding water shower very very disappointing had a bottle sparkling water in room flat and out of date bit disappointed with this should have been checked
service from staff great enjoyed break
Had meal in restaurant delicious

Date of stay: April 2021
Trip type: Travelled solo
Thank 713sheenah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Bartella, Owner at Best Western Ivy Hill Hotel, responded to this reviewResponded 28 May 2021

Thank you for your review and for rewarding us with 4 stars. We're delighted you had an enjoyable overnight stay with us and enjoyed your meal in Bartellas restaurant. I have looked into your comment regarding the bottle of sparking water and looking at our stock, they are not out of date yet, but will agree they expire at the end of this month. I hope this does not deter you from staying with us again.

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 May 2021

Very Easy to find
In a nice environment
Very Easy arrival
Staff friendly and professional
Good standard business hotel
Common areas not very plush
But clean and tidy
Food better than expected
With room service available

Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank brechinlondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Bartella, Owner at Best Western Ivy Hill Hotel, responded to this reviewResponded 21 May 2021

Thank you for your kind review. I am pleased you had an enjoyable stay and dining experience. It is wonderful you enjoyed your stay, and found the food to exceed your expectations. We hope to welcome you back again soon.

Jason Bartella
Managing Director

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Reviewed 16 February 2021

A wonderful Valentine's Afternoon Tea Takeway was arranged by the hotel, and thoroughly enjoyed by all. Beautifully boxed up, everything was tasty, fresh and gorgeous!! To comply with current regulations, the boxes were brought to the car by staff suitably wearing PPE, so not only innovative but safe as well!

Date of stay: February 2021
1  Thank Essex1468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jason Bartella, Owner at Best Western Ivy Hill Hotel, responded to this reviewResponded 8 March 2021

Thank you for your review and for rewarding us with 5 stars. We are delighted you thoroughly enjoyed our takeaway Valentine's Afternoon Tea. We really appreciate your feedback and we are pleased you found the afternoon tea to be fresh, tasty and beautifully presented. We are a COVID secure venue and I am pleased our COVID policies gave you peace of mind as the safety of our staff and customers are our main priority. Please follow us on social media or view our website for upcoming events such as our takeaway Mother's Day afternoon tea. When we re-open our doors for alfresco dining when Step-2 of the Government's roadmap comes into play, we hope to welcome you back.

In the meantime, stay safe.

Jason Bartella
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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