the room is big, oceanfront, and most importantly for those who needs to work : internet there are very very fast! And since there are a lot of steps to reach the hotels, you won;t find any children there, perfect for those who seek a peaceful getaway.
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The hotel has overcharged me on my credit card and have not been refunding since.
I had to leave the hotel early to make it to the flight and there was no one to do the payment. One employee charged me an amount that is apparently much higher than what we should've paid. The manager agrees that it is an over-payment but is refusing to refund to my card or transfer.
I have been sending messages to the manager but he is constantly telling that he will contact "his boss" for the refund.
Hello Hasan,
We are quite confuse about your review and explanation, let's take a look on your case.
You had to leave the hotel early to take a flight, and you wanted to do your done payment for food and beverage.
You didn't find any staff to help you with your bill ? (What time did you do you check out ?)
But you find someone to help you!!
You paid by credit card and didn't check the total of your bill, and realise a month after that you been over-charge.
If all this information are correct we will help you to solve this situation.
Sorry you had a bad experiences with our service and will improve it.
Sincerely
Christophe
It’s been my second time at Rock N’ Reef and it won’t be the last!!! I’m just totally in love with this place. The rooms are amazing, the location couldn’t be better, on the beach in front of an amazing wave. The view from the rooms is priceless!!!!! The staff very friendly and helpful with anything you need. The beach is a paradise!!! Can’t wait to come back again very soon!!!
Thanks to all the team from Rock N’ Reef for these amazing days!!!
Private turquoise beach, great surf right in front of your beautiful room, delicious food, friendly and caring staff and all just a few minutes away from some of the best surfing spots in the world... what else can you ask?? Can't wait to come back!!
Thank you for having us. One of best the place to hang out and access or surf Padang Padang/Impossible/Bingin. The room have enquired bathroom and air conditioner as well as fan, hot clear water and a balcony/Terrasse each. Loved it.
This place was a gem. The view you get is out of this world. You are directly on the beach and ready for sunset. If you enjoy serenity, nature and the magnificent big blue, this place will delight you. The whole place is built on a cliff and the common area for for food, drinks, sun tanning and sunset is spacious and comfortable. Christophe and the staff are very welcoming and helpful.
