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Reviewed 21 November 2019

We were pleasantly surprised by the Novotel Taipei Taoyuan Intl. Airport. It is one of the nicest airport hotels I've ever stayed in. The room was comfortable and the gym/pool area was outstanding. Make sure to ask about the shuttle from the terminal. When I emailed the hotel, they told me to take a cab, but I later found out there was shuttle. Annoying but not a big deal.

Date of stay: November 2019
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank FrankLJ213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 November 2019 via mobile

This airport hotel is not close to the airport terminal. You must take a shuttle bus for 15-30mins to from hotel to either terminal 1 or 2. Or you can carry your luggage and take the subway to the terminal. Reserve the shuttle to airport during morning peak hour as it’s packed.

The hotel is ok with nice staff. My room was facing the west side and it’s really hot when I arrive in the afternoon. The carpet in the corridor make it very hard the drag the luggage.

Date of stay: April 2019
Trip type: Travelled solo
Thank wesleywaisiu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 November 2019 via mobile

We stayed here 2 times (the day we arrived Taiwan and our last day in Taiwan) in Oct.
This hotel was little bit old, but generally its enough what we needed.
Location was really convenient, especially when we had early flights.
It takes 5-10mins from the airport to hotel by shuttle bus (free) depends on which terminal you are. (Terminal 2 is little bit closer)
For our 2nd stay, receptionist was lack of communication, she seemed to be too busy on computer. According request, we asked for room with airport runway view, unfortunately we could not get it, although for first stay we could.
Novotel was usually our first choice when we needed airport hotel.

Date of stay: October 2019
Trip type: Travelled as a couple
2  Thank kirstenbaongan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2019

Stayed here for one night on an extended layover at TPE.

The location cannot be beat with easy access via the MTR and punctual shuttle bus. The staff are very friendly and generally helpful. The room was a bit of a disappointment since it was clearly for designed for customers with disabilities, with the bathroom clearly not suitable for taller people. The 'shower' was in reality a tub with a hand held telephone style shower wand which made showering an on and off affair.

The other issues was with ongoing renovations. While noise was kept to a minimum, the outside deck and 'garden' were unusable due to exterior construction and the premium lounge as closed. The substitute long was okay but quite small and without the selection of the normal lounge which was shut. I was not advised about any of this before my stay and would not have booked a premium room had I known.

I would consider returning but would strongly advise anyone booking soon to enquire about what amenities are available during their renovation project.

Date of stay: November 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank ShadowyMan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 November 2019

Clean, comfortable and very handy for the airport. We stayed one night ahead of getting an early flight out the following morning. Much cheaper to book via the hotel's app than getting the rack rates posted at reception.
Well connected, with buses to and from the airport terminals every thirty minutes and also has its own MRT station (served only by the slower "commuter" trains though, not the airport express train).
On the downside, I thought the Square restaurant was fairly ordinary for dinner. Also, was a bit disappointed with the bathroom in our "standard" room, where there was a bath but only a handheld shower head which was inconvenient.

Date of stay: November 2019
    • Rooms
    • Cleanliness
    • Service
Thank Neilwmckay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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