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Hotel R14
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Reviews (65)
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Reviewed 5 January 2018 via mobile

New, clean and modern room. Although I am not vegetarian, I respected the fact that the owners chose to serve only a vegetarian buffet breakfast. The staff were helpful with information. The location was perfect for my itinerary of taking the THSR, going to Fo Guangshan, Qijin Island, Ruifeng Night Market and shopping at nearby Arena mall where there is also a Din Tai Fung and a good food court which serves delicious pork knuckles.

Stayed: November 2017, travelled with family
Thank GL O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
開發 裕, 總經理 at Hotel R14, responded to this reviewResponded 7 January 2018

Thank you for staying with Hotel R14 and your comments. We will work hard to make our guests satisfied. Looking forward to seeing you next time !^^

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 January 2018

We chose to stay here mainly because it's very close to my family and it's fairly new; the room is a bit smaller than I thought but still big enough for all our stuff (we stay for 17 nights), the staff were friendly at times, but the reception staff were good at most times.
All rooms are non-smoking, however we can still smell the cigarette in our room on the first night we checked in, and few more days after, but it wasn't bad enough to request changing the room.
The bathroom size is pretty generous, however I think it's the design issue re: the bathtub, because no matter how careful you are, the floor will get quite wet anyway after shower, we tried to prevent it, just wasn't able to.
One thing I'd probably complain is that I sent an email to the hotel months ago prior our stay (email address from their website) and never got any reply.

  • Stayed: December 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Shannon_Wang88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
開發 裕, 總經理 at Hotel R14, responded to this reviewResponded 5 January 2018

Dear Shannon,

Thank you for your comments. We will work hard to maintain our standard and figure out ways to improve. The bathtub problem is an old one, which may be attributed to original design, but of course no excuse.

Regarding the official email, I am sorry to say that you are not the only one complaining about it. We were not aware of it until other guests ask the same question in FB messenger. We immediately ask for fix. It was a technical failure, not a managerial problem. We check service@hotelr14.com
many times everyday, perhaps only except on Sunday when our staff in charge are all off-duty.
We appreciate your business very much, thank you for staying with Hotel R14, and we wish to see you in the future again!

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Reviewed 12 November 2017 via mobile

Minutes walk to railway station, and just need around 30mins from Hotel to airport, Kaohsiung famous night market was just need 7mins walk to reach! The room view was unforgettable! Staff was very nice!

Stayed: November 2017, travelled as a couple
Thank TingHoTeddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
開發 裕, 總經理 at Hotel R14, responded to this reviewResponded 29 November 2017

Thank you very much for your comments and recommendation, we will work hard to satisfy our guests ~!

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Reviewed 15 September 2017

I was walking in the Arena area on September 16, at 15:40, looking for an Hotel,where I could stay my next coming in Oktober.I use to live in Kaohsiung since january 1, 2017, every month for about 15 days.I never lived in this area,altough I come there often for shopping in the Hanshin Departement store.When I came in, 3 employees were at front desk: I asked,who could speak english and one of the 2 ladies,the oldest one,wear glasses,pink-white shirt,spoke to me.I asked her to show me a room and with my upset,she only wanted to show me the pictures of a hotel brochure.Come on !! How can you do that?? I came there extra, from Formosa Boulevard,for that!! I don't know, if this was a own decision or Hotel's rules.Anyway with such a service you will not win new customers....to the contrary, one has already lost.

  • Stayed: September 2017, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank 715samurai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
開發 裕, 業者 at Hotel R14, responded to this reviewResponded 16 September 2017

Dear sir, we are sorry not being able to help you with show-room yesterday afternoon.
Everyday around 3 o'clock is a busy time for our front desk, as this is a heavy c/I time.
You are most welcome to pre-arrange a schedule to see our guest room, or if you are willing to drop in on another weekday, we will do our best to bring back office staff to help you! As you mentioned, we value your opinion and business very much and will be happy showing room for you.

Your truly,

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Reviewed 25 August 2017 via mobile

Visited this hotel for one night. I needed a receipt for the hotel stay to get reimbursed by my company. Unfortunately, the staff here was not helpful and could not furnish me with a receipt. What kind of hotel isn't able to offer a receipt upon checkout? Also, the staff assumed I had booked the hotel through Expedia when I had actually booked the hotel through a luxury travel service. Maybe the hotel should ask the appropriate questions first before dismissing my issue because of its misguided assumption? If you are looking for excellent customer service, this is not your place.

Stayed: August 2017
1  Thank Christine G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
開發 裕, 經理 at Hotel R14, responded to this reviewResponded 27 August 2017
Google Translation

您好:
此事甚有誤解我們處理不周敬請見諒,因expedie訂房是預付的當然無法給發票,因您不是付款給我們我們當然無法給您發票的,客服打電話來也只說您因無法到付要取消訂房,通常客人要到付或預付是客人都是自己選擇,,不是我們決定,再您來電告知是因要發票的原因,我們馬上就同意了,實在是因為客服表達的不明確造成彼此的誤會,請您見諒~並在此跟您道歉

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