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Reviews (204)
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All reviewsgreat hotelnight marketball pithotel locationtrain stationshort driveone nightshort staytaroko national parkwithin walking distancelocal foodcomfortable bedvisiting hualienautodriverrentcereal
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Reviewed 11 July 2017

Had a nite with my family in this well located property in Hualien county, and my gosh, is this convenient or what? The hotel is very close to all the actions in the region, foodies, nite market, transport, and numerous parks. They even offer free bicycles to get around to other beautiful sceneries of the city. The standard rooms are very comfortable and big. In fact it was bigger than i expected, while their morning breakfast spread was delicious and fullfilling, what a bang for the buck! Staff are very nice and attentive, and the in-floor water machines are very convenient. i like their bathroom, with auto bidet functions, 3-in-1 cleaner for showers, and nice chic over head showers that can switch to moveable shower heads in one flick of a button. The bedsheet is comfy and springs are soft, while the side couch gives extra comfort to rest your legs. Wifi is also great here, thank god. The play ground for kids is quite fullfilling, with slides, ball pit, building blocks and a reading rack with childrens books. I would recommend this place if are keen on exploring local foodies and attractions, it's a great starting point in hualien!
PS. 廟口紅茶 the local breakfast joint is 4mn away, and they even sell master Chuan's delicious Moji (soft rice with sweet paste inside) in the joint.

Room Tip: all rooms are the same, go for lower levels to access amenities faster.
  • Stayed: July 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank Bruce H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
阿思瑪麗景大飯店服務團隊, 訂房組 at Arsma Hotel, responded to this reviewResponded 19 July 2017

Dear Customer,

Thank you for choosing our Arsma Hotel for your stay in Hualien this time.
Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services.

We sincerely look forwards to serving you again in the near future.

Sincerely Yours,


Management Team
Arsma Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 June 2017 via mobile

For a four-star hotel, I did not expect a laundry facility, but was glad to find one after a few days on the road with several water activities. The washers were great, but the laundry machines were not producing much heat! For two loads of laundry, it took two dryers 2 1/2 hours to dry and that's after I removed half of the clothes from the machines to speed up the process! It's ridiculous. Forget about doing the laundry in the hotel or you'll be stuck with a bunch of wet clothes that you don't know what to do with! After complaining to the staff on duty, I got a clothes rack and 20 hangers.
Other than this, the room is very nice and spacious. The staff are friendly too.

Stayed: June 2017, travelled with family
2  Thank Ying-Fang L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 March 2017

Stayed twice in the month. The rooms are nice with a comfortable bed and a large shower.

The staff were very friendly and helpful.

Breakfast is good with a large variety of food and drinks.

The kids play room is great, the granddaughter spent hours playing in the ball pit.

Looking forward to staying here again.

  • Stayed: March 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank Ken M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
阿思瑪麗景大飯店服務團隊, 訂房組 at Arsma Hotel, responded to this reviewResponded 9 April 2017

Dear Customer,

Thank you for choosing our Arsma Hotel for your stay in Hualien this time.
Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services.

We sincerely look forwards to serving you again in the near future.

Sincerely Yours,


Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 February 2017 via mobile

We are a family of 5 and we stayed in the suite. It was very spacious and comfortable. The location of the hotel is great. You can easily walk to the night market, the coastline and also the city center. The staff is very friendly and very helpful. Breakfast is average but just eat a bit and then go out to the city for street breakfast food! Taiwan food vendors are so tasty I would spend more time eating outside then in a hotel.

We rented electric scooters for two hours and driver around the city. That was really fun to do with the kids. There is a rental shop nearby and the hotel staff can direct you. The hotel also has bikes for rent and had we had time we would have enjoyed biking along the coast.

I highly recommend this hotel.

Stayed: February 2017, travelled with family
2  Thank nihaomaria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
阿思瑪麗景大飯店服務團隊, 訂房組 at Arsma Hotel, responded to this reviewResponded 9 April 2017

Dear Customer,

Thank you for choosing our Arsma Hotel for your stay in Hualien this time.
Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services.

We sincerely look forwards to serving you again in the near future.

Sincerely Yours,


Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 January 2017 via mobile

Highly recommended!

Very good location - 5mins walk to the Dong Da Men night market, and many other eateries and shops in the vicinity.

Attentive, friendly, and helpful staff. Check in and check out were fast. We had popcorn as a welcome gift.

We booked a Superior Double room - it was spacious with a king-sized bed.
Bathroom - all amenities provided. The standing shower had really hot water, totally enjoyed the shower. Toilet bowl was the high-tech and hygienic type with a remote control - warm seat, touch button to lift or bring down the toilet seat.

We had a room on the 8th floor overlooking the night market and Pacific Ocean, which was awesome, especially the sunrise in the morning.

Booked in advance a hotel car from Hualien train station to the hotel for NT100.

Breakfast spread - pretty good selection of Chinese food, which i really enjoyed.

Stayed: January 2017, travelled as a couple
2  Thank Charlotte K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
阿思瑪麗景大飯店服務團隊, 訂房員 at Arsma Hotel, responded to this reviewResponded 1 February 2017

Dear Customer,

Thank you for choosing our Arsma Hotel for your stay in Hualien this time.
Your encouragement and compliments are greatly appreciated. It is always our goal to provide for you a memorable stay and services.

We sincerely look forwards to serving you again in the near future.

Sincerely Yours,


Management Team
Arsma Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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