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4 - 9 of 92 reviews
Reviewed 21 December 2016 via mobile

We book the hehuanshan tour for NT400/pax for 2 pax. But we missed the tour and they refuse to refund the money. The hotel provide morning call at 3.45am and the staff say they did call but the line cannot get through and FULL STOP. We did not receive any call and later part we found that phone cable was not plug in as we believe is the cleaning aunt never do the checking before we check in. The hotel staff say the driver inform them that he did come and knock our door but do you believe as we dont even hear and the night shift staff nvr mention too? But the driver told us another story say he waiting for 10min and he went off. I know this is our responsible to wake up too but what is hotel responsible?? What is morning call for?? They just earn commission for nothing?? Our room phone nvr plug in, is our responsible? They are very irresponsible!!! I stay so many minsu before all was very helpful and try their best to help when we have problem. This is the 1st time which i feel so helpless.

Date of stay: December 2016
Trip type: Travelled with friends
Thank Summerkoh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 17 December 2016 via mobile

A 4 poster bed and a very quaint bath tub! We appreciated the heated electrical blanket. Otherwise it would have been too cold up the mountain! The view out the window was lovely but the roads too dark and steep to walk. Twisted my ankle walking in the dark back from Starbucks on uneven ground. It was an awful experience! Thankfully we were able to call the hotel to send a driver to fetch me to the nearest open clinic. The breakfast was simple but adequate. The surroundings were beautiful though and that made up for the stay.

Date of stay: December 2016
Trip type: Travelled with family
1  Thank ye0ck
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 December 2016 via mobile

Our family of 4 including 2 kids.
Our room is on the 2nd floor near the lift. As expected, there is a lot of noise from people walking to the lift the morning which disturb my sleep.
Best to ask for a room further away from the lift.
The room is huge with TV and sofa area.
4th floor is the game room which my kids to like hangout after dinner.
It's 15 mins walk to the nearest convenience store. If you walked out at night, bring a torch light or use your mobile phone as part of the passage is dark (no street lamp)
Breakfast spread is basic.

Date of stay: November 2016
Trip type: Travelled with family
Thank ongboon18
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 16 November 2016 via mobile

Dream forest is a ok place to live, good location, 3km away from Chijing Farm. Good view from hotel.

The condition is out of date, the bed is not clean enough, I feel itches on my legs and body but I think it's pretty comment in min su.

We live on 1st floor, can hear clearly about children running around on 2nd floor, annoyed.

Breakfast is good, vary choices. But no more supply if you are late (start from 7am, and we came in around 8am).

Staff is helpful and nice.

Overall, good place to stay.

Date of stay: November 2016
Trip type: Travelled as a couple
1  Thank ZhouAili
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 27 July 2016 via mobile

We stay dreamvilla in mid-July! What a fantastic resort and summer! Rooms and Rates good and the service and welcoming! Enjoy most is their environment is located between the mountains and tea love! Very beautiful! Want to come here again next vacation! Let us have fond memories

Date of stay: July 2016
Trip type: Travelled as a couple
Thank Destination660128
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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