My family and I were there in nov 13. As we are a big family, we booked altogether 4 rooms. Was initially good as we almost have the whole block to ourselves. I realised that my quad room was a loft room where 1 of the double bed is on the loft. As I am traveling with 2 young children, age 5 and 2, it was inconvenient for us to use that room. When I saw that they actually have rooms where 2 double beds are placed together. I went to the front desk wanting to request for room change. To my horror, the front desk was chatting over the phone and pretending not to see me even though we already have eye contact and I even waved to her. After waiting for 15 mins I gave up. Service to guest is bad. Breakfast provided is not much selection and the staff watched like a hawk, much afraid 1 guest might finished all the little food that was provided. Also the staff at the breakfast area is also very rude, kept shouting at guests . Location is very bad, away from town area where all the bustling is. People who are driving, BEWARE of the slope leading to the hotel ad it is extremely steep. Overall it was a very bad experience, 1st time facing rude people in the service oriented Taiwan.