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All reviews night market nice park business stay huge room big park choose this hotel train station stayed nights breakfast buffet an overnight layover close to the airport chateau taiwan whiskey bathtub suitcases flight
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Reviewed 9 September 2020 via mobile

Service:
Reception who was not polite and didn’t go through all service in hotel. The introduction was very unclear and they just used their finger to point out everything....

Spa time should be from 06:30, however, the staff clocked in around 07:00...

Overall, can’t feel the passion for the staffs who work in this hotel. They all look like to chat with each other but don’t want to provide any service to customers...

Location:
Very near to Night Market, just cross the park which is in front of hotel.

Room:
Space is quite large. That’s why I put my two points for room space.

Date of stay: September 2020
Trip type: Travelled with family
Thank WPPZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Kuva Chateau, 銷售 at Hotel Kuva Chateau, responded to this reviewResponded 14 September 2020

Dear WPPZ, Hotel Kuva Chateau, have received your reply message, unfortunately, our service will make you feel unsatisfied, according to your Sep,2020 inconvenience, you are also welcome Kuva can choose to stay again in the future, wish you the best. Hotel Kuva Chateau- staff Sincerely.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 December 2019

I highly recommend Hotel Kuva Chateau. The hotel is nice and close to the airport, you pay NT$ 600-750 one way. There is a big park in front of the hotel where you can enjoy walking or jogging or exercise. Zhongli night market is about 10 minute walk where you can enjoy Taiwan street food. The Executive double room with 1 queen bed is a huge room with a huge bed. The bathroom is also big and has a bath tub and bath robes are provided. I will stay here again.

Date of stay: December 2019
Trip type: Travelled with family
1  Thank Lakbayguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelkvuachateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded 12 February 2020

Dear Lakbayguy,

Thank you for your support and affirmation of our hotel, Hotel Kuva Chateau all service personnel were very happy during your stay for your service, thank you a wonderful stay experience to other guests.

Offers comfortable, clean environment for everyone staying in the VIP is the goal we have been required by the hotel staff to hear your positive comments on our hotel is the greatest encouragement and affirmation.

Look forward to in the near future be able to serve you again ~

Best Regards,

Hotel Kuva Chateau - Sincerely staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2019

My friends from the states always choose this hotel for their business stay. I booked in September and was just what I expected. Excellent for business and family stay. Near subway station (10 minute walk) and night market. Enjoy the stay this time.

Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
1  Thank brucejwei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelkvuachateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded 12 February 2020
Google Translation

親愛的 brucejwei:

您好~

感謝您對於我們飯店支持與肯定,古華花園飯店 Hotel Kuva Chateau所有服務人員都非常開心在您入住期間為您服務,也謝謝您提供美好的住宿經驗給其他貴賓。

提供舒適整潔的環境給每位入住貴賓是我們一直以來所要求的目標,飯店服務人員聽到您的正面意見就是對我們飯店最大的鼓勵及肯定。

期待不久的將來能再次為您服務~

在此,祝福您~

古華花園飯店 Hotel Kuva Chateau - 全體員工敬上

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2019

This was my first time staying in this hotel, and it didn’t disappoint. The rooms were to a high standard, lots of excellent choices of food, fantastic bakery in the lobby area, great delicate cakes to choose from, highly recommend trying this very high class hotel

Date of stay: August 2019
2  Thank skeggypeggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelkvuachateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded 22 November 2019

Dear skeggypeggy,

Thank you for your support and affirmation of our hotel, Hotel Kuva Chateau all service personnel were very happy during your stay for your service, thank you a wonderful stay experience to other guests.

Offers comfortable, clean environment for everyone staying in the VIP is the goal we have been required by the hotel staff to hear your positive comments on our hotel is the greatest encouragement and affirmation.

Look forward to in the near future be able to serve you again ~

Best Regards,

Hotel Kuva Chateau - Sincerely staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2019

Relatively quick check in and a very quick check out makes this stay maybe not the last time I visit Kuva. The bell boy, who was a lady, guided us in the right direction for good Beef Noodle on our arrival, and in general the staff was service minded and polite. Room was spacey and bed comfortable. Breakfast buffet worked fine.

Room tip: Turn left just outside the hotel and you find a nice walk along the river 200m down the road.
Date of stay: October 2019
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank Hinze1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hotelkvuachateau, 客戶關係經理 at Hotel Kuva Chateau, responded to this reviewResponded 22 November 2019

Dear Hinze1962,

Thank you for your support and affirmation of our hotel, Hotel Kuva Chateau all service personnel were very happy during your stay for your service, thank you a wonderful stay experience to other guests.

Offers comfortable, clean environment for everyone staying in the VIP is the goal we have been required by the hotel staff to hear your positive comments on our hotel is the greatest encouragement and affirmation.

Look forward to in the near future be able to serve you again ~

Best Regards,

Hotel Kuva Chateau - Sincerely staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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