Unpleasant experience at the Regent Taipei!
My family and I checked in on the 21st of December, looking forward to what was supposed to be one of the most renowned and best hotels in Taipei. The rooms experience throughout my stay was, in fact, nothing short of flawless and I would like to thank the front office team for being more than attentive and helpful. Though not the newest of hotels in Taipei, the room and the amenities are up to standard and did not disappoint. However, other than the rooms, one of the major selling points of the hotel is the F&B offerings. Being a hotelier myself, I had high expectations. However, during my stay, I had numerous moments where I was furious at the F&B team.
First of all, I understand that it is the Christmas season, and the hotel would like to get on the festivity train to maximize revenue, but this severely hindered the experience of an in-house guest. Never before have I experienced being denied at almost all restaurant outlet in a five-star hotel. On one afternoon, with my family occupying the room, I wanted to find a quiet corner to get some work done. I first arrived at the Azie and Brasserie asking for a seat for one to work and grab a coffee; however, I was informed that there was a 1-hour wait for a seat. (and the staff was simply indifferent and unhelpful at all!!) Frustrated, I then went to the Gallery bar, where I was again denied, despite seemingly only 50% of seats being taken, saying that all seats were booked. I then went around the hotel again, looking for a seat, with no luck. During this time, I was even recommended by one of the employees to go to a Starbucks 2 blocks away from the hotel. Lastly, with just the right amount of luck, one table at the gallery became available, and I was arranged by the elevator at the bar. The environment was simply hectic, with constant foot traffic and outside guests passing by trying to take pictures of the giant Christmas tree in the middle. Having ordered food and drinks, I stayed the whole afternoon. However, I was at around 5 PM, I was informed that they were turning cover for dinner. I proposed ordering dinner to stay longer (as my flight was at almost midnight), but I was again kicked out of the restaurant, saying that the restaurant is again fully booked. In the end, I stuck around in the crowded lobby finishing up some work, and waited for my car to arrive. Passing by the restaurant, I noticed that the restaurant didn't seem fully booked at all.
All in all, only reason why its not a 1-star experience is because of the rooms teams.