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1,087 - 1,092 of 1,960 reviews
Reviewed 19 December 2012

We booked a twin room for 5 night for a family of 5 by mistake and ended up with 2 twin beds good for 2 adults. The staff tried to get us a family room but there was none given the peak season in November. The next best thing they did was to arrange for us to stay in the biggest room with a queen bed and a sofa bed. Excellent staff who turn your holidays woes to dreamland at this hotel chain. The room is always kept clean and refreshments like water and tit-bits are well replentished (based on head count). There's even one free condom given for every night stay too. Location is great if not superb. Lastly, home greetings whenever you return back to the hotel.

Room tip: Request for rooms away from the lift lobby.
Date of stay: November 2012
  • Trip type: Travelled with family
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1  Thank Kenneth C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NicoleTzeng, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 20 December 2012

Dear valued guest,

Many thanks for leaving such a wonderful review for us. We were overjoyed reading this comment. Thank you for letting us know that our service pleased you and I have shared your kind words with all the associates.
The whole team of CityInn Hotel Plus - Ximending Branch sincerely appreciates your encouragements and feedback so that we may serve our guests better in the future. We look forward to more of your valuable comments and visits in the near future.

Sincerely yours,

Nicole Tzeng
Hotel Supervisor
CityInn Hotel Plus - Ximending Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 December 2012

Booked a twin room during my stay and i just love the design of my room. Staffs are always friendly and readily answering any questions. Front desk staffs always greeted you by your name whenever you are taking your room key.

The room is well kept and clean daily after a day of walking and shopping. Well done to the house keeping staffs too.

I liked the basement where i can drink my free coffee or hot chocolate drink while taking a rest or surfing net etc. Ximending is just nearby and easily accessible to Metro Station.

Will definately return to Cityinn Plus again and try out different theme room !!!

Date of stay: December 2012
  • Trip type: Travelled with friends
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1  Thank Roadrunner_552
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
NicoleTzeng, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 20 December 2012

Dear valued guest,

Thank you for selecting CityInn Hotel Plus - Ximending Branch and taking time to share your recent staying experience with us. Your kind comments regarding our service and room facilities have been noted and shared with our associates. We will do our best to continue deserving such high praise. Looking forward to welcoming you back at CityInn Hotel Plus - Ximending Branch soon!

Sincerely yours,

Nicole Tzeng
Hotel Supervisor
CityInn Hotel Plus - Ximending Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 December 2012 via mobile

We returned to City Inn Plus after a wonderful & memorable stay last year. Our kids remembered this hotel as the "mushroom" hotel due to the cute designer mushroom cushion in our room.

Last month we check-in to a different room and our kids were disappointed that their "mushroom" was not on the bed. We were on our way to the basement for hot chocolates & bumped into the housekeeping staff. We told her about the cushion casually & was thrilled to see it brought to our room within an hour. You should see the delight on our kids faces.

One other thing - we accidentally left a bag of gifts outside 熏衣草-九份. Luckily it was found by the staff & arrange it to ship back to us at City Inn Plus. The hotel staff was gracious to receive the parcel & paid for the courier charges on our behalf. The whole time we were there, we were greeted by great smiles & they remembered our name & room before we even mention it.

Yes, the rooms are small & have no closet (only 4-5 hangers) but their superb service is more than enough to make up for it. Perfect!

Date of stay: November 2012
    • Value
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1  Thank MummyBlues
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 17 December 2012

Dear Valued Guest:

Thank you very much for the wonderful review. It is our honor to have you as our guest. I am very glad to know that our service could meet your standard. The personal touch is something that we are very proud of ourselves and happily doing it for our guests.

Please come visiting us again when your are in Taipei next time. We are looking forward to seeing you in the near future. Have a nice day!

Sincerely yours,

Zack Tsai
Hotel Supervisor
CityInn Hotel Plus - Ximending Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2012

We just returned and had booked an Elegant room for two with them. It is indeed a very popular hotel in Ximending as one has to book early. It is true that soundproofing was not so good and we can hear water running, tv sounds next door easily. But with signs around as reminders to keep volumes down, I think neighbours and myself do make an effort to keep volumes down late at night. But if you are a light sleeper, you may want to reconsider. Staff are all friendly and ready to help. There is only one small lift in the building so we often need to wait when traffic is high. The 7 night stay was generally ok except for smoke incident that we encountered. We smelt cigarette smoke in our room twice and once, it was so strong that we choked and woke up late in the night. It was central air-conditioning so when someone smokes secretly in their room, the smoke travels. Maybe the management can look into more serious consequences, like a fine or something, for these visitors who cannot adhere to the rule. It was good that a reminder signage was put up in the room but this does not seem to deter people. For the excellent location and with a good deal, we may stay here again for our next trip =)

Date of stay: December 2012
  • Trip type: Travelled as a couple
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4  Thank lovetto
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ShinoChiu, Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 27 March 2013

Dear Valued Guest:

Many thanks for selecting Cityinn Hotel Plus Ximending Branch and taking time to share your recent staying experience with us. Thank you for letting us knows that our service pleased you and our location really suit your needs.

However, I am very sorry for any inconvenience occurred during your stay. We are aware of the sound insulation issue in our building. We have tried very hard to find a better solution for it. The improving project is proceeding and will be finished in a few months. Hopefully we can welcome you again in the near future.

Thank you once again for your comments; we look forward to welcoming you back at Cityinn Hotel Plus Ximending Branch very soon.

Sincerely yours,

Shino Chiu
Hotel Supervisor
CityInn Hotel Plus - Ximending Branch

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2012

Very good location and service. Room is not spacious but of the right size, the room for 3 can afford to have one side table each. Besides, very nicely design and clean. There is also free use of washing machine and dryer.

Date of stay: December 2012
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank TskSingapore
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ZackTsai, Hotel Supervisor at CityInn Hotel Plus - Ximending Branch, responded to this reviewResponded 31 December 2012

Dear Valued Guest:

Thank you very much for the wonderful review. It is our honor to have you as our guest. I am very glad to know that our service could meet your standard. The personal touch is something that we are very proud of ourselves and happily doing it for our guests.

Please come visiting us again when your are in Taipei next time. We are looking forward to seeing you in the near future. Have a nice day!

Sincerely yours,

Zack Tsai
Hotel Supervisor
CityInn Hotel Plus - Ximending Branch

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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