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NRMA Ocean Beach Holiday Resort
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Reviews (957)
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581
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72
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83 - 88 of 957 reviews
Reviewed 19 December 2016

We went for a short three night break staying in a palm safari tent. This really is glamping at its best. It contained a large modern bathroom, comfortable beds, a kitchenette and your own BBQ on the deck. Everything was very clean and well laid out. But that was just the start. The park includes amazing facilities including water park, pools, playgrounds etc and caters to kids and adults perfectly all right next to a stunning beach. There really wasn't anything we could fault and have booked to stay for a week next year.

  • Stayed: December 2016, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Edithlovestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia W, Customer Communications Coordinator at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 28 December 2016

Thank you for taking the time to write. It is our priority that guests have a memorable stay so it makes us so happy to read that you feel NRMA Ocean Beach Resort and Holiday Park is the best holiday park ever. Thank you for sharing your experience and for your top feedback about the Safari Palm Tent, amazing facilities, cleanliness and stunning beachside location. We look forward to welcoming you back in 2017 for your next visit!

Natalia,
Customer Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 December 2016

We stayed on a powered site for our first ever camping adventure in a tent. We organised it for our son's 8th birthday. From the second we checked in with the girls in the office our whole experience was an absolute pleasure. Everyone who worked in the park from office staff, grounds staff, cleaners, lifeguards and cafe staff, everyone was helpful, pleasant and went our of their way to help or say hello.
All facilities were amazing and in great working order. Even the toilet and bathroom facilities were clean every time I used them.
We want to thank everyone who works there for making our first camping trip a great experience.
We would recommend this park to anyone.

  • Stayed: December 2016, travelled with family
    • Value
    • Location
    • Service
Thank Julie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia W, Customer Communications Coordinator at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 28 December 2016

Dear Julie,

Thank you for taking the time to leave this top review. It is a pleasure to have accommodated you for your very first camping experience and to see how much you enjoyed your stay for your son's 8th birthday - what have wonderful memory to have. We hope to have the pleasure of welcoming you back and providing you with fond holiday memories for years to come.

Natalia,
Customer Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 December 2016 via mobile

Great family caravan park with beautiful amenities, shady sites , two amazing pools , a splash pad , tennis courts plus many many activities to keep the kids entertained. All this within a stones throw of the beach safe enough for little ones and big ones can surf.

Stayed: December 2016, travelled with family
Thank Nairn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia W, Customer Communications Coordinator at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 13 December 2016

Dear Nairn, thank you for your review. As it is our priority that guests have a thoroughly enjoyable and memorable holiday, it is a pleasure to see that you had a 5 star stay. We hope to have the pleasure of welcoming you back and providing you with fond holiday memories for years to come.

Natalia,
Customer Communications

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2016 via mobile

This is the 3rd time we have stayed here, but it will be our last.

Upon arrival we checked in and were allocated our site.

We have a fairly large van, and when seeing the location and small size of the site we asked if we could be allocated a different site, but we were told they were full and there were no other sites.

We managed to squeeze onto our site and set about setting up the caravan.

It was very warm on Friday afternoon, and we were very soon aware of he stench coming from the rubbish bins (there were a number of large industrial bins about 3m from our site.

Apart from the site being small, it was also located on the corner of a main thoroughfare, which resulted in vehicles passing all night long, and hitting the drainage ditch that was also right next to this site.

We were also advised on checkin that we had a 'premium' site,and were provided with a cable to connect to the Foxtel system.

Unfortunately it did not work properly so got no benefit from this 'premium' service.

If we were paying the normal $30-$35 for a site we would probably not complain as much, however we were charged premium prices for this site if $67 per night, which is frankly a rip off for these poor quality sites.

We also noticed a number of the better sites unoccupied for the entire weekend despite being told that they were full.

This park is a disgrace compared to the normal Big4 standard.

We ended up leaving a day early as it was no holiday.

Stayed: December 2016, travelled as a couple
Thank Bellbirdweb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia W, Customer Communications Coordinator at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 13 December 2016

It is extremely disappointing to see that we failed to meet your expectations on this occasion and while of course you should not have to, it is a shame if management weren't notified at the time so that they could have attempted to rectify your concerns where possible. We do have a range of sites available and while we cannot guarantee sites in case of site maintenance etc. that may be required we do our best to meet requests where possible and kindly ask guests to notify the team upon booking of any such preferences. I sincerely hope that we may have the option to welcome you back. If you would like to provide further feedback please do not hesitate to contact us at feedback@atpm.com.au

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 December 2016

Stayed on a drive-thru site over a weekend. Amenities are clean, two pools both with spas, waterpark, tennis court, on-site cafe and the list goes on. Extremely busy on weekends but the park has more than enough staff to cater for the needs of the visitors. My only criticism would be the lack of grass on some sites but that obviously can't be helped as the park is so popular and thats why we carry suitable matting with us.

All in all, a very big 10/10 and will definitely be returning!!!!!!

  • Stayed: December 2016, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Broadleyspeaking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia W, Customer Communications Coordinator at NRMA Ocean Beach Holiday Resort, responded to this reviewResponded 13 December 2016

Thank you for taking the time to share your experience. It is a pleasure to read your review and your feedback about the clean amenities and facilities on offer is appreciated.

We strive to continuously improve and thank you also for your feedback about the lack of grass on sites. Unfortunately following periods of high occupancy the sites can be in need of maintenance, thus we are continually upgrading the sites and grounds with maintenance of sites performed annually during off peak periods.

Thank you once again. We are absolutely thrilled that your stay was a 10/10 and look forward to welcoming you back!

Natalia,
Customer Communications

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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