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All reviews free shuttle executive floor the river city hall subway station tour group top floor direct access large hotel within walking distance bell staff breakfast buffet bit dated comfortable rooms non smoking concierge desk corner room
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Reviewed 10 May 2018 via mobile

Had the pleasure of staying here while on tour in Japan. Excellent hotel and service was spectacular. We had great views also from our room. Our meals were included in our tour but food was very good.

Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank gread2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2018 via mobile

Far beyond our expectations and desires.. rooms were fantastic...comfy...clean...quiet...everyone always happy there! The restaurant was too "pretentious and expensive for the cost, but everything else superior. I WOULD recommend anyone try it once if able to pay the price!

Date of stay: February 2018
Trip type: Travelled with family
2  Thank ME A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 April 2018

Service very poor. Staff at front desk very unhelpful. Their policies are absurd where all other hotels offer a discount for their resident guests this hotel has a cover charge of 30 use per person which is not adjusted against food and drink. Moved out after one night.
Very expensive for the poor rooms. Breakfast is additional.

Date of stay: April 2018
  • Trip type: Travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Raju H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 April 2018

This hotel was excellent, good location, good size rooms and well stocked bathrooms. The concierge desk was also very helpful. The first morning we had a Japanese breakfast which was excellent. The next morning had the western style breakfast which again was very good. Just one word of caution some of the rooms are near to the fire station so when the sirens go it can be a little noisy. However the hotel was so good this would not put me off staying here again.

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
2  Thank Mudeford123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Stayed here as part of an organised tour. This was by far the best hotel on our tour. Everyone in the tour group loved it. The location was very convenient for the shops and restaurants. The staff were friendly and efficient and the breakfast was amazing with great views as well. There is also a wonderful coffee shop on the ground floor that does wonderful afternoon teas with a mixture of tourists and locals seem to use. You can also buy the cakes to takeaway as an indulgent treat. On departure the staff stood outside with a big farewell banner and gave us a big send off which was a nice touch. The rooms were a good size and the range of complimentary toiletries was fantastic you can see from my photo. Also you got lovely paper crane in your room as well which we still have at home - they survived the journey!! Would definitely recommend this hotel to anyone staying in Kyoto. We loved our stay here and wished we could have spent more nights in Kyoto.

Date of stay: October 2017
Trip type: Travelled as a couple
2  Thank Ferg28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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