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1 - 6 of 1,860 reviews
Reviewed 25 March 2020

One of the best Hotel's I've stayed at (and not just in Japan!)

The service and staff were excellent, the facilities modern, and the location cannot be beat for train access. This is a true 5 star experience. Also, the view is outstanding, hard to beat looking out over Tokyo with your morning tea!

Will definitely book for my next trip to Tokyo.

Date of stay: November 2019
1  Thank PXT1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaTokyo, General Manager at Shangri-La Tokyo, responded to this reviewResponded 25 March 2020

Dear PXT1,

Thank you for your compliments to the hotel and our team and happy to know that you had enjoyed your stay with us. Indeed our hotel offers one of the most ideal location not just for travelling around Tokyo but Japan with immediate access to the Tokyo station.
We look forward to your next visit!

Matthias Y. Sutter
General Manager
Shangri-La Hotel Tokyo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2020

The Shangri-La Hotel Tokyo was the first accommodation experienced by a tour group of ten we were hosting on an Asia tour. We are incredibly pleased with the choice of staying in this beautiful, well appointed and idealy situated luxury Tokyo hotel. The Hotel's management and staff went well beyond expectation to make our stay extraordinary. Attention was carefully paid to ensuring our health safety as our stay coincided with the beginning of the Covid19 scare in Japan. Our every need and request was wonderfully and cheerfully accommodated and the Hotel manager went our of his way to make us feel welcome and at home in his establishment. We are thankful for the experience of having stayed here and can highly recommend the Shanri-La for its excellent central location, quality cuisine, superb cleanliness and unparalleled graciousness.

Room tip: The rooms are on the top levels of a high-rise which offers either a view of the imperial gardens or of the city.
Date of stay: March 2020
    • Location
    • Rooms
    • Service
3  Thank rditrolio
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaTokyo, General Manager at Shangri-La Tokyo, responded to this reviewResponded 23 March 2020

Dear rditrolio,

Thank you for your wonderful feedback of your recent stay with your group and I am also glad that we got to celebrate a very special occasion with you while you were here in Tokyo.
The safety and well being of our guests is always our utmost priority and I am glad to know that you recognized the measures and efforts in place within the hotel to ensure that.

We look forward to welcoming you back to your "home" in Tokyo in the near future.

Regards,

Matthias Y Sutter
General Manager
Shangri-La Hotel Tokyo

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Reviewed 9 March 2020

really great hotel in a convinient location - very close to Tokyo station.

Rooms were all very well kept and comfortable.

there were also quite a number of dining options and had dinner with a set menu - the food was great.

Date of stay: July 2019
    • Value
    • Cleanliness
    • Service
4  Thank bbearr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaTokyo, General Manager at Shangri-La Tokyo, responded to this reviewResponded 10 March 2020

Dear bbearr,

Thank you for sharing your comments and indeed our location offers great access and convenience to the city.

I look forward to welcoming you back on your next trip to Tokyo.

Regards,

Matthias Y Sutter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 March 2020 via mobile

I had very lovely stay in Tokyo Shangrila hotel. Best thing about is of course the hostility, and very clean and nice atmosphere. On top of them, they had the best location that is in the city center, right above the train station.

Date of stay: July 2019
Trip type: Travelled with friends
1  Thank Tuyahai
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaTokyo, General Manager at Shangri-La Tokyo, responded to this reviewResponded 9 March 2020

Dear Tuyahai,

Thank you for sharing your feedback and delighted to know that you had enjoyed your stay and our team's hospitality.
We look forward to welcoming you back to Tokyo soon!

Regards,

Matthias Y. Sutter
General Manager

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Reviewed 18 February 2020 via mobile

Enjoyed an all-too-fast one night stay while transiting Japan. Definitely worth the train ride in to town. Check-in staff was lovely, room was large and immaculate, but most importantly silent, and the bed was soooo comfortable. I booked via American Express Fine Hotels, and the property credit covered a snack, breakfast, and lunch before my 4 PM departure. The room service food was delicious (laksa pic included). This is a top pick in Tokyo for sure.

Date of stay: February 2020
Trip type: Travelled on business
1  Thank amyp394
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Shangri-LaTokyo, General Manager at Shangri-La Tokyo, responded to this reviewResponded 9 March 2020

Dear amyp394,

Thank you for taking the time to share your feedback and we are delighted to hear that you had thoroughly enjoyed your stay. We look forward to welcoming you back to Tokyo in the near future.

Sincerely,

Matthias Y Sutter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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