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All reviews hamamatsucho station basement level minute walk within walking distance mini fridge hotel is located buffet breakfast room was large shiba park japanese restaurant haneda airport tower lawson tokyo train yen prince
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3 - 8 of 857 reviews
Reviewed 1 March 2020

Lovely hotel and location. Room was large with enormous and comfortable bed. Came for grandson's 1st birthday, who lives in Tokyo with our daughter and husband. In the main we were largely unaware of costs, so bring loads of money. Prices in the hotel are eye watering, £7.50 for a coffee, £10 for a half glass of local beer, £25 for a buffet breakfast, £40+ for dinner (all pp). Perhaps I should have researched more but reviews were on the whole good. Unfortunately we are in a commercial neighbourhood and alternatives to the hotel are not really viable.

Date of stay: February 2020
Trip type: Travelled with family
Thank chrisjO2804JX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prk-mpr, 支配人 at Tokyo Prince Hotel, responded to this reviewResponded 10 March 2020

Thank you very much for staying at The Tokyo Prince Hotel. Your comments are truly appreciated. We are grateful for your kind words about our hotel, and that the unique location and the room we prepared for you met your expectations as well. We would also like to thank you for your valuable opinions regarding the price range of the restaurants in the hotel. We will continue to refine our services so that each and every guest will have a comfortable stay.
We are looking forward to seeing you if you visit Tokyo again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2020 via mobile

Overall a great hotel. Rooms are dated (80s style) but well maintained and clean. A little pricey though for standard though... Didn't eat at the hotel other than breakfast as explored the local restaurants (with plenty to choose from). Great location and close to metro and train lines.

Date of stay: February 2020
Trip type: Travelled solo
Thank G S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prk-mpr, 支配人 at Tokyo Prince Hotel, responded to this reviewResponded 10 March 2020

Thank you very much for staying at The Tokyo Prince Hotel. We truly appreciate your kind comments overall, and that our unique location and convenient access to public transportation met your expectations. We will continue to refine our services so that each and every guest will have a safe and comfortable stay in our hotel.
We are looking forward to greeting you if you visit Tokyo again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2020

I checked in at 11.50am. They official check in time is 2pm but I would be out. So despite having rooms available they Want you to pay like 50$ more to use the room 1hr earlier . ( apparently 1 pm Is doable for free) I said only if u hv a free room and its done up already can I just leave my stuff and go out ? A firm no with that attitude was the answer .
I’m leaving at 6 am in the morning . Isn’t that an early check out ? So can’t u accomadate my early check in?!?

Staff seem stressed and used to giving that passive aggressive “can I help you “ kind of talk . I’ve seen them talking to other guests .
For a 4 star hotel they hv a 2 star hotel attitude.

Date of stay: February 2020
Trip type: Travelled on business
1  Thank shalynn_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prk-mpr, 支配人 at Tokyo Prince Hotel, responded to this reviewResponded 28 February 2020

Thank you very much for staying at The Tokyo Prince Hotel. We sincerely value your comments and are sorry that the check-in times did not meet your expectations. Furthermore, we apologize for the disagreeable feeling you experienced due to our staff's replies. We will send your feedback to the relevant departments and keep them as important considerations for future improvements. We will also continue to make efforts to improve our services so that each and every guest will be comfortable in our hotel.
Again, thank you for your evaluation. If you visit Tokyo in the near future, all of our staff hope to once more have the pleasure of welcoming you back to our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2020

This is a very good quality hotel, of course the price is higher. The staff can communicate in English well. It is a bit far from the train station but there is a shuttle bus service for that. But the buffet is nothing special.

Room tip: Facing the Tokyo tower
Date of stay: December 2019
    • Location
    • Cleanliness
    • Service
Thank lowbk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prk-mpr, 支配人 at Tokyo Prince Hotel, responded to this reviewResponded 14 January 2020

Thank you very much for staying at The Tokyo Prince Hotel. Your comments are truly appreciated. We are grateful for your kind words about our staff, and that the shuttle bus service met your expectations as well. We will continue to refine our services so that each and every guest will have a comfortable stay in our hotel.
We are looking forward to greeting you if you visit Tokyo again.

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Reviewed 29 December 2019 via mobile

Rooms are old and tired, bathrooms paint scruffs and from 50’s..., check in staff/ front desk insufficient in check in handling. We came back 5 days after 1st stay in December and again there was confusion with booking. Price overrated and not in line at all with experience/ expectations. Never again

Date of stay: December 2019
Trip type: Travelled with family
1  Thank beerinsing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
prk-mpr, 支配人 at Tokyo Prince Hotel, responded to this reviewResponded 6 January 2020

Thank you very much for staying at the Tokyo Prince Hotel. We appreciate your patronage, and would like to express our apologies that the Front Desk and check-in staff as well as the room we prepared for you did not meet your expectations. We take the comments we receive seriously and will report your suggestions to the relevant departments; implement repair rooms; and re-educate staff to respond to customers' feelings as well.
Again, thank you for your evaluation. We will endeavor to improve our services so that each and every guest will be comfortable in our hotel. If you visit Tokyo in the near future, we hope to once more have the opportunity of welcoming you back to our hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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