If I could give this hotel 0 stars, I would. I arrived in Tokyo in the late evening to a terribly small room in the Annex building. This room was smaller than a small college studio apartment... so claustrophobic, not to mention there is no air conditioning (only heat). That means in the winter, if you want some cold air, you have to open the window even if it is raining. With the suitcases in the room too, there was absolutely no room to sit. It was a horrible night on hard beds that made my back so sore when I woke up in the morning. We went downstairs to see if we could change our room, which we could for 5,000 yen per night more for a normal sized hotel room (Please note, I have been ALL over Japan on many occasions and the Annex was by far the smallest, most claustrophobic room I've ever stayed in even by Tokyo standards). Obviously not willing to stay in the Annex, we upgraded to the 151 building... better, but still awful beds, dirty furniture, and it's weird how the toilet isn't in the shower area. The ice buckets provided in the room are super tiny and if you want water, you have to buy it from a vending machine... What hotel doesn't have complimentary water for guests in 2020??? The breakfast buffet was HORRID... Good luck if you want chicken nuggets,...If I could give this hotel 0 stars, I would. I arrived in Tokyo in the late evening to a terribly small room in the Annex building. This room was smaller than a small college studio apartment... so claustrophobic, not to mention there is no air conditioning (only heat). That means in the winter, if you want some cold air, you have to open the window even if it is raining. With the suitcases in the room too, there was absolutely no room to sit. It was a horrible night on hard beds that made my back so sore when I woke up in the morning. We went downstairs to see if we could change our room, which we could for 5,000 yen per night more for a normal sized hotel room (Please note, I have been ALL over Japan on many occasions and the Annex was by far the smallest, most claustrophobic room I've ever stayed in even by Tokyo standards). Obviously not willing to stay in the Annex, we upgraded to the 151 building... better, but still awful beds, dirty furniture, and it's weird how the toilet isn't in the shower area. The ice buckets provided in the room are super tiny and if you want water, you have to buy it from a vending machine... What hotel doesn't have complimentary water for guests in 2020??? The breakfast buffet was HORRID... Good luck if you want chicken nuggets, garlic cauliflower, uncooked eggs, or broccoli for breakfast. There is limited selection for "Japanese breakfast" and the fish is so fishy. The room for breakfast is incredibly small and the tables are so close to one another that you are breathing down people's neck. Some of the staff at the front desk are friendly, but many of the girls we asked to help us were lazy and acted annoyed when we asked questions. They couldn't perform simple tasks like googling an address for us to write in Japanese to give to the taxi driver and when we asked them to call a restaurant for us, she just looked at us and said "they aren't answering" and she hung up. Didn't even say she'd try again or that she would help us. After making her call again, she was about to hang up even though the phone was still ringing. Honestly how lazy can you get. Half the time, the staff didn't even understand what we were asking... at least have one person who can speak English!! Late check out? 1,000 yen per hour which is ridiculous. Sure the website says it but if you're only staying an hour later and the hotel is pretty empty, it's good customer service to not charge. That's probably why there are so many people on the couches in the lobby constantly... This hotel is so money hungry. I would never recommend this hotel to anyone staying in Tokyo... stay in central Tokyo near the train station. The location, accommodation and staff is all better there.More
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