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138 - 143 of 607 reviews
Reviewed 8 February 2012

Location was convenient from the nearest station. Staff were polite.
If you expect this is one of the branch of "New Otani", you may be shocked. If you think this is one of the typical Japanese small hotel, probably OK.
Because I don't have iPad or iPhone, I had to pay for use PC at the lobby. If you have it, you can connect internet freely at the lobby. In the guest room, LAN cable was available.
Unfortunately, non-smoking rooms were booked up, but staff lent me an air-freshener.

Date of stay: February 2012
  • Trip type: Travelled with friends
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2  Thank KToronto
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 January 2012

Stayed here on business for 4 nights in mid-winter. I've stayed at several New Otani hotels, but this one hardly lives up to the brand. The rooms were tiny with no ventilation, windows that can't open and heated to a sweltering 80F in winter. The non-smoking floor smelled of smoke along with the lobby and restaurant. The furnishings are old and worn, the wallpaper in the room was peeling. Large groups of school children were staying in the hotel and swarmed the breakfast buffet, making it difficult to get a table or any breakfast. The closet had only 4 hangers and there was no dresser or chest of drawers in the room to unpack.

Date of stay: January 2012
  • Trip type: Travelled on business
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2  Thank P C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 November 2011

I accompanied by husband on his business trip and the New Otani was chosen by his in-house travel system. We stayed in the Garden Tower and our room was large and modern with a great view of the Tokyo Tower. It is a great location within 1/2 block to the Tokyo metro and JR line. Buying a pass on the Metro or JR lines is not only economical, but convenient as you don't have to buy tickets everytime you get on the metro, just slide your pass through. Eating in the hotel is expensive, but we found the all-you-can-eat breakfast buffet ideal for us, which kept us going all day. Dinner was a challenge, quite expensive in the hotel, but there were almost too many choices on the streets in the shopping area near the hotel. From sushi, kobe beef, yakatori or a fabulous italian place with fresh made focaccia bread, you can pretty much get anything you want. If you are missing a taste of home there is Hooters, Subway or McDonalds nearby, and the Westpark Cafe makes a great burger. The gardens surrounding this hotel are stunning and were part of a castle so there is even a moat. Expertly manicured, you want watch the gardeners raking the stones or tending the plants in the garden while you eat breakfast, and it is not unusual to see kimono dressed women walking in the gardens on the weekend. There is also upscale shopping within the hotel complex and Family Food Mart for you snacking needs. The New Otani has a lot to offer all travelers. I have given a very good rating due to the expense of the food in the hotel, while there are a lot of choices, most are quite expensive and the lack of WiFi in our room. Internet was pay as you use.

Room tip: We were in the Garden Tower facing the Tokyo Tower and found it to be quiet, large, and comfortable.
Date of stay: November 2011
  • Trip type: Travelled on business
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Thank Canrej
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 November 2011

Stayed here on businesss for five nights. Hotel is very large and serves diverse customers. Service is outstanding. Rooms are very spacious for Tokyo but show their age. Clean, but 70/80s era furnishings. Kind of reminded me of college dorm furniture. The hotel is very convenient. Few minues walk to metro, Lots of eating options on premise are pricey but excellent. I got a very good rate that incldue breakfast and itnernet for under $250US.

Date of stay: October 2011
Trip type: Travelled on business
Thank SAM5000
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 November 2011

I stayed here in feb 2011. The rooms were small but what it lost for size,it made up for location. I would recommend this hotel as its near shiny a and shinjuku. Since its on the JR line, if you buy Japan rail pass, it's economical and convenient. In front of the hotel is a shopping centre. Numerous cheap food can be had at the restaurants and there is a convenience store too. Hello kitty fans, yes, there is a shop in this centre too!

Date of stay: February 2011
  • Trip type: Travelled as a couple
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1  Thank rosewood1969
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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