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Reviewed 7 July 2012

The New Otani, Tokyo is one of the biggest hotels in Asia, and one of the best. Even though the place is huge, the service is very nearly perfect. I have stayed there many times and usually arrive there as a first stop on a long trip from the USA.

The rooms are small but provide plenty of comfort. The restaurants in the hotel are varied and the top one is absolutely first class.

I never fail to take some time to walk around in the huge world-class garden in back of the hotel, either. It speaks the word peace and quiet like no other place I have ever been in associated with a hotel. Location is great too. Some times I like to get up really and run around the area, which includes the royal palace if you run far enough!

Date of stay: September 2011
  • Trip type: Travelled on business
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Thank Larry B
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 3 May 2012

We booked this hotel because it was on "special" and we thought it was at Shingawa station where our Sinkansen for Kyoto was to depart from. What a mistake. The room had city view as guaranteed but it was just a view of the nearby office towers over a building site, but that's still a plus in tokyo I guess because you could easily end up with a view of a blank wall. The room itself looked like basic student type accomondation. Tiny as to be expected in Tokyo. Felt like it was built in late 70's or early 80's and then just left as is since. You'd think being in Japan cleanliness should not be an issue. But don't raise your standards too high here. It's basic. I heard there are many classy New Otani hotels around. That bears no relationship to this joint. The "special" I suppose is just a way to sell their room, and the price is not really low. The location is at the station but make no mistake, it's Ozaki station, not Shingawa, which is the next station. The smoke free room reeked of it. The hotel we stayed for about the same money after returning from Kyoto was much better.

Date of stay: April 2012
Trip type: Travelled with family
1  Thank Taikonaut
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 8 February 2012

Location was convenient from the nearest station. Staff were polite.
If you expect this is one of the branch of "New Otani", you may be shocked. If you think this is one of the typical Japanese small hotel, probably OK.
Because I don't have iPad or iPhone, I had to pay for use PC at the lobby. If you have it, you can connect internet freely at the lobby. In the guest room, LAN cable was available.
Unfortunately, non-smoking rooms were booked up, but staff lent me an air-freshener.

Date of stay: February 2012
  • Trip type: Travelled with friends
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2  Thank KToronto
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 31 January 2012

Stayed here on business for 4 nights in mid-winter. I've stayed at several New Otani hotels, but this one hardly lives up to the brand. The rooms were tiny with no ventilation, windows that can't open and heated to a sweltering 80F in winter. The non-smoking floor smelled of smoke along with the lobby and restaurant. The furnishings are old and worn, the wallpaper in the room was peeling. Large groups of school children were staying in the hotel and swarmed the breakfast buffet, making it difficult to get a table or any breakfast. The closet had only 4 hangers and there was no dresser or chest of drawers in the room to unpack.

Date of stay: January 2012
  • Trip type: Travelled on business
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2  Thank P C
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 30 November 2011

I accompanied by husband on his business trip and the New Otani was chosen by his in-house travel system. We stayed in the Garden Tower and our room was large and modern with a great view of the Tokyo Tower. It is a great location within 1/2 block to the Tokyo metro and JR line. Buying a pass on the Metro or JR lines is not only economical, but convenient as you don't have to buy tickets everytime you get on the metro, just slide your pass through. Eating in the hotel is expensive, but we found the all-you-can-eat breakfast buffet ideal for us, which kept us going all day. Dinner was a challenge, quite expensive in the hotel, but there were almost too many choices on the streets in the shopping area near the hotel. From sushi, kobe beef, yakatori or a fabulous italian place with fresh made focaccia bread, you can pretty much get anything you want. If you are missing a taste of home there is Hooters, Subway or McDonalds nearby, and the Westpark Cafe makes a great burger. The gardens surrounding this hotel are stunning and were part of a castle so there is even a moat. Expertly manicured, you want watch the gardeners raking the stones or tending the plants in the garden while you eat breakfast, and it is not unusual to see kimono dressed women walking in the gardens on the weekend. There is also upscale shopping within the hotel complex and Family Food Mart for you snacking needs. The New Otani has a lot to offer all travelers. I have given a very good rating due to the expense of the food in the hotel, while there are a lot of choices, most are quite expensive and the lack of WiFi in our room. Internet was pay as you use.

Room tip: We were in the Garden Tower facing the Tokyo Tower and found it to be quiet, large, and comfortable.
Date of stay: November 2011
  • Trip type: Travelled on business
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Thank Canrej
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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