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42 - 47 of 195 reviews
Reviewed 19 April 2017

We are a couple and we stayed on the 9th floor for four nights during cherry blossom season, April 2017. Warning - make sure you ask for a non smoking room if you do not smoke when you are making your booking! If you ask when you check in, you may not get one.

Hotel location:- Good. Subway links very close. Pharmacies and minimarts all close by. I didn't feel at the center of all the main tourist locations but Tokyo is so huge, you have to take the subway and walk quite a bit to get anywhere really. Location wise, I had no problem with this hotel.

Hotel decor:- Dark colours. Looking a bit tired around the edges but they are keeping the place clean and tidy. I was very comfortable.

Room: Another tiny Japanese hotel room... my husband had a carry-on size suitcase and I had a large suitcase. We had just enough room for these on the floor and had to step around them. There is a TV in the room, free wifi and a large window. Bathroom is clean. Capsule size. Room for only one person to stand in there at a time so you can imagine the size. Decent and very clean. Slippers and pyjamas provided. Good toiletries. Bed very uncomfortable though with a very thin and weak mattress. It was bending underneath the weight of the both of us. Kettle and hairdryer provided. No wardrobe - just a hanging area with four coat hangers. We lived out of our suitcase. Overall not a problem, everything ok. Comfortable enough to sleep in, get ready in and just use as a base while we spent the majority of our time exploring Tokyo.

Noise: Not the hotel's fault but you can hear sirens now and again and some traffic from the 9th floor.

Staff: Polite.

Summary: It was ok. I probably wouldn't stay here again but it wasn't bad and served its purpose. No frills. Just an efficient place to base yourself while exploring Tokyo.

Date of stay: April 2017
Trip type: Travelled as a couple
1  Thank LincsGirl87
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
アパホテル東新宿歌舞伎町, お客様担当マネージャー at APA Hotel Higashi Shinjuku Kabukicho, responded to this reviewResponded 20 April 2017

Dear LincsGirl87,

Greetings from APA HOTEL <HIGASHI-SHINJUKU-KABUKICHO>.
Thank you for choosing us, and also thank you for taking your time to write a review.
We are delighted that you evaluate our location highly. Our hotel is located at 3 minutes walking distance from "Higashi-Shinjuku" metro station, and it is easy to get to Kabukicho (one of the famous downtown in Japan).

As you mentioned, our room is made compact. We provide high-quality equipment such as big screen TV, original wide bed called “Cloud fit” and amenities.
We hope that your review will be useful for future guests.

We certainly hope we will have the opportunity to serve you again in the near future to provide you with a better stay experience.

Best Regards,
Sakai / Receptionist

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 April 2017

While this hotel was clean and had the basics like room service and a concierge, the biggest issues we had was the fact that the rooms A/C only heats the room.
And given the room is tiny and hot already (we stayed there a few nights ago), you are likely to need it cooled down. And the only option they offer you is to open the window, which means you have to listen to the loud noise of the streets all night long as cars drive by and drunk people walk past the hotel.
Our sleep quality was the worst during our stay here than any other place we stayed at in Japan.
In addition to that they have designed the shower and tap to close as soon as you let go of the nob. So the only way to have a consistently flowing water in the shower is to hold the tap nob with your left hand and wash with your hair with your right hand. Very annoying!

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Farnaz A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
アパホテル東新宿歌舞伎町, お客様担当マネージャー at APA Hotel Higashi Shinjuku Kabukicho, responded to this reviewResponded 19 April 2017

Dear Farnaz A

Greetings from APA HOTEL〈Higashi-Shinjuku-Kabukicho〉. Thank you very much for staying with us here APA HOTEL〈Higashi-Shinjuku-Kabukicho〉and taking your time to write us a feedback.

We are extremely sorry that you had trouble sleeping at night due to a room temperature problem. As you mentioned, we use a central AC system through out the hotel, so the AC cannot run as COOL during this winter~spring season. We're very sorry that we couldn't suggest an option than opening the window. We take your review seriously and will share it with our team members for future improvements.

We certainly hope we will have the opportunity to serve you again in the near future to provide you a better stay experience.

Best Regards,
Sakai / Receptionist

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Reviewed 17 April 2017 via mobile

Stayed here with my family while visiting Tokyo for a few days. Hotel had few amenities but was also not expensive. Rooms very small and beds can only be accessed from one side. Ended up having to change rooms because mine was on the sun facing side and would heat up to uncomfortable levels quickly after sunrise and there was no cooling air conditioning to combat it. Once we moved to another room it was no longer a problem.

Date of stay: April 2017
Trip type: Travelled with family
2  Thank intjake
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
アパホテル東新宿歌舞伎町, お客様担当マネージャー at APA Hotel Higashi Shinjuku Kabukicho, responded to this reviewResponded 18 April 2017

Dear Jake D

Greetings from APA HOTEL〈Higashi shinjuku kabukicho〉.
Thank you very much for staying with us here APA HOTEL〈Higashi shinjuku kabukicho〉and Providing your feedback on your recent stay.
We are extremely sorry that we let you down and did not meet your expectations.
APA has three major concepts which are high quality' 'high function' 'eco-friendly', what we call ' New Urban Style Hotel.
Although rooms are compact, there are high-quality equipments in each room such as big screen LCD TV, original wide bed 'Cloud fit'
and high grade amenities: toothbrush and razor. They make guest’s stay comfortable.
We take your review seriously and will share it with our team members. We certainly hope we will have the opportunity to serve you again
in the near future to extend you a better stay experience.
Warm Regards,
Nakamoto/ Receptionist

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Reviewed 13 April 2017 via mobile

We stayed here for 3 nights on the first leg of our honeymoon.
We stayed in a standard double room. The room itself was very small but the bed was a standard double and was comfortable.

Extremely pleasant and helpful staff and easy to find from the subway station.

We arrived before the check in time and were able to pay a little extra to have access to our room before check in.

Date of stay: April 2017
Trip type: Travelled as a couple
Thank 335claire
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
アパホテル東新宿歌舞伎町, お客様担当マネージャー at APA Hotel Higashi Shinjuku Kabukicho, responded to this reviewResponded 14 April 2017

Dear 335claire

Greetings from APA HOTEL〈HIGASHI-SHINJUKU-KABUKICHO〉.
Thank you very much for staying with us here APA HOTEL〈HIGASHI-SHINJUKU-KABUKICHO〉and your kind review about our hotel’s location.
We hope that your review will be useful for future guests.
Our hotel is located in 3 minutes walking distance from Higashi-Shinjuku station.
and also it is easy to access to the airport. There are lots of nice restaurants around our hotel. We have received good comments
for this. We certainly hope that your time at the APA HOTEL 〈HIGASHI-SHINJUKU-KABUKICHO〉was a great one and look forward to welcoming you back very soon.

Warm Regards,
Kamura/ Receptionist

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Reviewed 12 April 2017

Located in Shinjuku but not the best area in my opinion… It is almost 10 blocks away from the station and you have to walk or take a taxi, since there is no subway stop closer. Pay attention because there are several APA hotels in the same area, so you might walk in vain for a while finding the right one!
If you arrive at the Train Station you need to walk towards the “East Exit”. Exit on the “B 13”. Once you are out walk straight until you hit the big avenue with a boulevard. Crossing this avenue you will see a donuts house “Mister Donut” on a corner diagonal to the Shinjuku Ward Office. You must walk straight down that street (between the donuts house and Ward) for approximately 7 blocks. You will get to another avenue with an APA hotel on the right corner (this is not it). The right APA hotel is on that avenue a few meters to the left. You will recognize it for its restaurant “Very Berry Soup”.
Room and toilette are small but 2 persons can manage just fine. Bed and pillows are very comfortable.
They offer 1 complimentary small bottle of mineral water daily. And there is an electric kettle with complimentary green tea inside the room. Room amenities, such as shampoo and conditioner, are good!
Breakfast is not good. You can choose from 3 options (Chinese, Japanese and Western). We had the Western every morning. It is a tray with a small corn soup, cold scramble eggs, 2 small sausages, a petite salad and 1 slice of bread. They do not have milk.
We did not have the chance to meet any English speaking staff, which was complicated really whenever we needed something.

Date of stay: April 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank PaulaPucheta
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
アパホテル東新宿歌舞伎町, お客様担当マネージャー at APA Hotel Higashi Shinjuku Kabukicho, responded to this reviewResponded 12 April 2017

We appreciate the time that you have taken to write a detailed review of APA HOTEL〈Higashi-Shinjuku-Kabukicho〉. Thank you very much for staying with us. As you've mentioned in your review, we are approximately 15 minutes walk from the terminal train station Shinjuku. We suggest use of taxis when coming to our hotel with luggages. On the bright side, there is another train station that is less than 3 minutes walk, which is named "Higashi-Shinjuku" station. It is a metro station closest to our hotel. We are sorry that we couldn't offer you this information during your stay.

We're glad to hear that you're satisfied with our amenities and rooms. Although the rooms are compact, there are high-quality equipments in each room such as big screen LCD TV, original wide bed 'Cloud fit' and high grade amenities: toothbrush and razor. They contribute to comfortable hotel experience.

Your review is taken seriously, and it is shared within our team members for improving our services. We certainly hope you will choose to stay with us again on your next visit to Tokyo.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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