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Joojoe
Penang, Malaysia

Excellent Hotel with excellent location

5.0 of 5 bubblesReviewed 7 Nov 2018
We had a wonderful experience staying in this hotel. The hotel is located in the center of Ueno Okachimachi which is a walking distance to several metro and JR stations . It took us less than 8 minutes walking to Keisei Ueno station with our heavy luggage on the day of departure to Narita Airport. There were many restaurants, Family Marts, 7-11 and shopping places located a few steps away from the hotel. Ameyokocho and Ueno Park could also be reached within a few minutes.
Thanks to the small gift from the hotel to me and my spouse after we informed them that it was our wedding anniversary vacation trip.
Date of stay: October 2018
Trip type: Travelled as a couple
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this review
Responded 8 Nov 2018
Dear CJL_Penang

Your excellent review rating for the Sotetsu Fresa Inn Ueno-Okachimachi is much appreciated. We are privileged that you had chosen to spend your anniversary with us. It will indeed by our pleasure that you had a memorable stay and, we shall look forward to seeing you again.

Best Regards,
Kimiko Na
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ryokan
A Ryokan is a traditional Japanese accommodation which typically features ‘futon’ (folding mattresses) on ‘tatami’ (straw mat) floors. Many Ryokan are known for their public baths (typically "Onsen" hot springs) and their traditional cuisine. 24/7 front desk service is not guaranteed for this accommodation type.

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Reviews (66)
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13 - 18 of 66 reviews
Reviewed 5 November 2018

A very good hotel in a great location, 10m to Keiser station (Airport train), walking distance to Jr station and Ginza line station. Close to the market, combinis located on every block, plenty of food choices nearby. staff had a little English, but tried to answer our questions using Google translate.
Twin room to our surprise had 2 dbl beds, was a small room but that was to be expected.
Loved all the little extra's for ladies face masks, sponge etc. (pick up at reception)

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Rooms
    • Service
Thank 23sharg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 8 November 2018

Dear shar g

Your raving review for the Sotetsu Fresa Inn Ueno-Okachimachi is much appreciated. We are delighted that you had enjoyed our facilities and services. We have noted your comment on the check in procedure and we are reviewing this. We value your comments and will work towards improving our service, english or chinese. We hope to welcome you back again in the near future.

Best Regards,
Kimiko Na

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2018 via mobile

The service at this hotel is no less than excellent! The rooms are very fresh and the hotel is located in a very accessible area. As a bonus every room is equipped with a pad with which you can do everything from booking laundry to find great restaurants in the nearby area! The restaurant in the complex is okey, but we only had breakfast there.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Qivsten
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 25 October 2018

Dear Fredrik L,

Your raving review rating for the Sotetsu Fresa Inn Ueno-Okachimachi is very much appreciated. We are delighted that you had enjoyed our location, facilities and services. It will be our pleasure to look forward to welcome you again, in not too distant future.

Best Regards,
Kimiko Na

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2018

This hotel is very conveniently located in walking distance to Okachimachi (Yamanote line et al) and Ueno (Shinkansen, Narita skyliner etc.) stations as well as several metro stations. There are countless eating and drinking opportunities nearby. The hotel itself is very modern and clean. Rooms are of usual smallness but functionally equipped. Staff is very friendly. The downside is the wifi which was very slow and even seized working numerous times during our stay.

Date of stay: June 2018
Trip type: Travelled as a couple
1  Thank kr0elle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 May 2018

This business hotel has adequate facilities for the price, but I guess because it’s more of a budget hotel, the clerks who work at the reception desk will not help tourists to make restaurant reservations, or answer similar-type questions. When I inquired about concierge-type service for such assistance, the two girls laughed and said in Japanese (I had enough to understand some of what they were saying) that they’d never heard of such a thing, etc. Not the polite behavior one usually expects in Japan. Too bad. It’s probably worth it to spend a little more for a nicer hotel with better service (or if you speak enough Japanese, no problem).

Date of stay: May 2018
Trip type: Travelled as a couple
2  Thank c n
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
相鉄フレッサイン上野御徒町, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 29 May 2018

Dear cn,

Thank you for staying with us and taking the time to share your feedback.
Please accept our sincere apologies for the less than satisfactory services. Rest assured that your valuable feedback has been conveyed respective departments and we shall take this opportunity to improve several service stantards.

we look forward to the chance to welcome you back again.

Best Regards,
Kimiko Nakada
Reservations

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Reviewed 11 May 2018 via mobile

Convenient location served by three subways with plenty of food outlets, convenient stores, PARCO Departmental store... 5minutes walk to Ueno Park where you can enjoy the Sakura or Hanami.
Room is small like most Tokyo hotels but still enough to accomodate two adults.

Date of stay: May 2018
Trip type: Travelled with family
2  Thank Cy S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
相鉄フレッサイン上野御徒町, フロント at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 15 May 2018

Dear Aseet
Thank you for using “Sotetsu Fresa-inn Ueno-Okachimachi”.
I’m glad to hear your feelings.
As you know, our hotel is located at center of Tokyo.
It is very convenient to access anywhere of Tokyo.
Ueno park is one of the most famous spots for watching cherry blossoms.
Unfortunately, the season of Hanami is already finished.
However, the Ueno-Park also have some interesting museums.
Especially, ”The National Museum of Western Art” is good one to visit.
It was chosen as a World Heritage Site in 2016.
If you are interested and have a chance, please go and see.
Thank you for coming and I hope you come again.
Front Desk Kaoru Ogata

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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