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joeyvill

Superb Hotel

5.0 of 5 bubblesReviewed 3 Dec 2018
Very clean room, pleasant and helpful staff. The facility room on the second floor has microwave oven for heating food. Location is great, near train stations, near shopping area, near Ueno park and zoo.Will definitely book again.
Date of stay: November 2018
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this review
Responded 10 Dec 2018
Dear Superb Hotel

Thank you for your excellent review on the Sotetsu Fresa Inn Ueno-Okachimachi. We are delighted that you had a good stay experience. And, that you had liked our location. It will be a pleasure to look forward to your continued support, in not too distant future.

Best Regards,
Kimiko Na
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (66)
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10 - 15 of 66 reviews
Reviewed 30 November 2018

1. hotel location is very good , 5 mins by walk to Keisei Ueno station (京成上野駅) Skyliner airlines express, 30 seconds by walk to Metro Ginza line Ueno-hirokoji station (上野広小路駅) , 3 mints by walk to JR Yamanote Line Okachimachi station(上野駅)
2. Curtain of shower room is very dirthy and foul-smelling. It's terrible !
3. Staff are very nice
4. The sound insulation of glass window is extremely bad. The sound of traffic lights
next to hotel at night made me unable to sleep
5. Stains are found both at wall paper of the room and the quilts. It's terrible !
6. the hotel information Pad was suddenly turned on bright during mid-night that
disturb for sleeping.

Room tip: opposite side of elevator in order to escape the sound of traffic lights next to hotel
Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
2  Thank Firstcourt
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 11 December 2018

Dear Firstcourt

Thank you for taking the time to review your experience to the Sotetsu Fresa Inn Ueno-Okachimachi. We are disappointed to hear we failed to meet your expectations and sincerely apologize for these inconveniences that disrupted your overall experience during our enhancement period.
We value your comments and will work towards improving our service standards and hope to welcome you back again in the near future with our new products.

Best Regards,
Kimiko Na

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2018 via mobile

This hotel is located very close to subway (Ueno-Hirokoji station) and a big JR station (Ueno). Also, it close to Keisei-Ueno station, which you could have a skyliner train directly from Narita Airport. So the location is 10/10.

The hotel room is clean. The room size is relatively small but it is as usual at this size in Tokyo.

There are 3 or 4 convenience store nearby and 24 hours shopping mall (Donqihote) within 5 minutes walk.

You can easily find a food in this area include late night meal. There are 2 famous ramen shop nearby. First one is Ichiran at Ueno station and second is Ippudo.

The hotel staff are really nice and friendly. This hotel provide you a coin laundry with cheap price (500 JPY for 3Kg).

I'd love to return here if I'll visit Tokyo again.

Date of stay: November 2018
Trip type: Travelled as a couple
2  Thank w0rrakett
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 13 November 2018

Dear Worraket T

Thank you for your excellent review rating for the Sotetsu Fresa Inn Ueno-Okachimachi. We are delighted that you had enjoyed our facilities, services and location. It will be our pleasure to look forward to your continued support, when your travels bring you to Tokyo again.

Best Regards
Kimiko Na

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2018

We had a wonderful experience staying in this hotel. The hotel is located in the center of Ueno Okachimachi which is a walking distance to several metro and JR stations . It took us less than 8 minutes walking to Keisei Ueno station with our heavy luggage on the day of departure to Narita Airport. There were many restaurants, Family Marts, 7-11 and shopping places located a few steps away from the hotel. Ameyokocho and Ueno Park could also be reached within a few minutes.
Thanks to the small gift from the hotel to me and my spouse after we informed them that it was our wedding anniversary vacation trip.

Date of stay: October 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank CJL_Penang
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 8 November 2018

Dear CJL_Penang

Your excellent review rating for the Sotetsu Fresa Inn Ueno-Okachimachi is much appreciated. We are privileged that you had chosen to spend your anniversary with us. It will indeed by our pleasure that you had a memorable stay and, we shall look forward to seeing you again.

Best Regards,
Kimiko Na

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 November 2018

A very good hotel in a great location, 10m to Keiser station (Airport train), walking distance to Jr station and Ginza line station. Close to the market, combinis located on every block, plenty of food choices nearby. staff had a little English, but tried to answer our questions using Google translate.
Twin room to our surprise had 2 dbl beds, was a small room but that was to be expected.
Loved all the little extra's for ladies face masks, sponge etc. (pick up at reception)

Date of stay: August 2018
  • Trip type: Travelled with friends
    • Rooms
    • Service
Thank 23sharg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 8 November 2018

Dear shar g

Your raving review for the Sotetsu Fresa Inn Ueno-Okachimachi is much appreciated. We are delighted that you had enjoyed our facilities and services. We have noted your comment on the check in procedure and we are reviewing this. We value your comments and will work towards improving our service, english or chinese. We hope to welcome you back again in the near future.

Best Regards,
Kimiko Na

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 October 2018 via mobile

The service at this hotel is no less than excellent! The rooms are very fresh and the hotel is located in a very accessible area. As a bonus every room is equipped with a pad with which you can do everything from booking laundry to find great restaurants in the nearby area! The restaurant in the complex is okey, but we only had breakfast there.

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank Qivsten
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 25 October 2018

Dear Fredrik L,

Your raving review rating for the Sotetsu Fresa Inn Ueno-Okachimachi is very much appreciated. We are delighted that you had enjoyed our location, facilities and services. It will be our pleasure to look forward to welcome you again, in not too distant future.

Best Regards,
Kimiko Na

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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