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Heather L

Try the Sotetsu chain in Japan!

5.0 of 5 bubblesReviewed 7 Dec 2024via mobile
We were absolute newbies to Japan, Tokyo, and the Sotetsu Hotel chain, but we found the booking, finding the hotel, and our stay a breeze.
Checking in to the hotel was done at a computer kiosk. There were very friendly staff on hand to assist.
We booked a standard double-bed room. It was small, but clean and all we needed for a 3- night stay. The amenity selection in the lobby provided us with many useful items, including instant tea and coffee pkgs., bath salts, and more. The bed was comfortable and the boxed breakfast was simple, but delicious.
With a Sotetsu chain membership, you can earn points for a free night and even get some cash back when you check out. You even get an email for your birthday with an offer for a % off your next booking.

The walk from the Keisei Ueno train station was an easy 5 minute walk. The Keisei Ueno station and the JR Ueno station were very close together, so getting around Tokyo was convenient. Ueno Koen (park) has museums, a zoo, a lotus pond, and more. It is right by the Keisei station. There are at least two major combini (convenience stores) between the hotel and Ueno station. Ameyayokocho (Ameya Alley) is a vibrant shopping street in Ueno with restaurants, street food, pharmacies, with some clothing and souvenirs shops, too. We tried some spicy chicken in a cup. It was delicious! Note that cash is key in these types of shopping areas in Japan.
Date of stay: December 2024
Room Tip: Why go to Japan and not try a stay in a Japanese hotel?! While they are different, we were not...
Trip type: Travelled as a couple
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2 - 7 of 66 reviews
Reviewed 28 April 2024

Location
The location of this hotel is fantastic, just about 5 minutes walk from the Okachimachi station. There are many shops and shopping centres near the hotel such as Uniqlo with its basement supermarket which allows us to indulge in strawberries every day.
Cafe Lapin also serves very good breakfast with great coffee and it is only 5 minutes away. Popular cafes like Yamabe for tonkatsu and Toritsune Shizendo for oyakodon are also a short walk away. Ueno Park is also nearby. Ueno-Hiroji subway with its Ginza line is 1 minute away and Ueno-okachimachi station has the Oedo line passing through it.

Facilities
By signing up as member and booking on hotel websites, one can get 500 Yen cashback for each night of stay by showing member's QR code. Check-in time for members is earlier at 2 pm. The beds are simmons beds with high quality duvets which provide very good sleep. For our twin room, we can move around more comfortably with sufficiently space for our luggages when we pushed the two beds together.
The pyjamas provided is very comfortable with trouser and top in white. Face masks other toiletries, tea, coffee are provided in the lobby area. Breakfast is at 6.30 am and there are three choices.

We could leave our luggages when we did some overnight trips.

Date of stay: April 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank kim buay p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 February 2023 via mobile

This hotel was great for me as a Western solo traveller.

The location can’t be beat. The room is cozy but very clean and has everything you need. I had a standard double room. It may be tight with 2 people but seems doable if you’re of average size. For a 3 star hotel, it is more than acceptable.

I do like that you can choose to have room cleaning or towel replacement without entry. Overall, I highly recommend.

Date of stay: February 2023
Trip type: Travelled solo
Thank David D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
そうてつ ふれっさいん, 支配人 at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 21 May 2023

Thank you very much for having stayed at Sotetsu Fresa Inn Ueno-Okachimachi.
The greatest pleasure is to be able to feel that you are satisfied with our hotel.
Thank you for providing your valuable feedback.
Our warm hospitality awaits your return sometime soon.

Front desk clerk:HASEGAWA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 January 2020

I've stayed in for 6 nights. The hotel's location is excellent, it is near to almost everywhere within Ueno. Walking distance to Keisei Skyliner, Ueno Okachimachi station, Ameyoko, Parco, Uniqlo/GU, Marui & etc, a min walk to Ueno-Hirokoji station. Drugs store & restaurants all around, you'll be spoilt by choices.
The hotel staff does take note of my request when check-in, the corner double rooms are all facing the main road, they've put me to the highest floor to avoid the traffic light noise (thumbs up to the staff). The hotel provides face mask, cleansing oil, cleanser, toner, moisturiser for the ladies & men too, bath aroma soak, coffee & green tea. These items are placed at the reception lobby, it is so good that they do not stop you from taking it, I took the face mask 2 sheets per day for night & morning use, it saved my skin from the cold & dry winter. I will definitely come back again & recommend this hotel to friends.

Date of stay: January 2020
    • Value
    • Sleep Quality
    • Service
2  Thank VanLina
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, フロントスタッフ at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 31 January 2020

Dear customer

Thank you for staying this time.
I'm glad to say words of praise.
Did you relax during your stay?
Ueno is a convenient city for both business and sightseeing.
If you come to Japan again, please use our hotel.
Thank you very much.

Front staff EBIHARA

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Reviewed 25 August 2019 via mobile

Great service,good facilities and very nice staff.The hotel is good location,really closed to JR(okachimachi-Yamanote line,Metro subway(Ueno-Hirokoji Station,Ueno) and Keisei ueno(skyliner train to Narita Airport).The hotel near Ueno shopping street,Ameyoko market .
Thank you for great service
I will back agian .I would recommened this hotel.

Date of stay: August 2019
Trip type: Travelled with friends
2  Thank Ovahong
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, フロントスタッフ at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 26 August 2019

Dear customers

Thank you for using our hotel.
I am very happy with my compliments.
Could you relax during your stay?
Ueno is a very convenient city.
Please stay again if you come to Japan.
Thank you for your contribution.

Front staff EBIHARA

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2019

Really good location! Very close to Ueno park and Ameyokocho. 3 different subway line just outside the hotel. From here you can easily go everywhere!
Simple, quiet and good size room for one person and with everything you need. At the beginning there were some hair sticked behind the bathroom door..I asked couple of times and in the end they removed it and beside this small "incident" I have to say that the room was clean.
Nice and helpful staff, but I would really recomend to improve the english level.
Washing machine and dryer available, drink distributor as well.
At the reception there are also free amenties sample size like body cream, face soap, etc.
They don't serve the breakfast but at the reception floor there is a biig table for guest where people can also eat. They also have computer for guests.
Good price.
I would definitively reccomend it!

Date of stay: May 2019
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank B C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Compass809599, お客様担当マネージャー at Sotetsu Fresa Inn Ueno Okachimachi, responded to this reviewResponded 1 July 2019

Dear BC

You raving review for the Sotetsu Fresa Inn Ueno-Okachimachi is indeed appreciated. We are very glad that you had liked the new look of our lobby where you can meet your friends, spending confortable time, surfing the net, or drinking except eating.
It is also a pleasure to note that you had enjoy your stay with free providing amenities. We pride ourselves on providing the utmost in genuine care and comfort to our guests.
And we thank you for allowing us to be a part of your journey in Tokyo.

Best Regards,
Kimiko Ha

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