We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Roland W

Fabulous stay, thank you Saya!

5.0 of 5 bubblesReviewed 27 Jun 2023
The female staff was phenomenal! They went above and beyond to make my stay fantastic. I forgot a bathing suit and one of the ladies referred me to a place. ( they don't sell bathing suits there like they do here so it would have been difficult) Saya helped arrange a Thai massage for me, aided with the translation and making sure I picked an appropriate place for women (if you get my meaning). I casually mentioned to Saya that the massage was my birthday present and she went over the top to make me feel special : ) All the staff wished me a happy birthday that evening and she must have told the other staff because I received well wishes the next morning even though Saya wasn't there.

Location was fantastic (so close to many transport options) and loved having laundry there.

The only thing that surprised me is that we arrive at 1ish for check in and the gentleman told me my room was ready and did I want to pay an extra 5000 Yen to check in or store the luggage. No problem we stored went to lunch and came back. Not a complaint, but information.
Date of stay: June 2023
Trip type: Travelled with family
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MIMARU UENO OKACHIMACHI, オーナー at Mimaru Tokyo Ueno Okachimachi, responded to this review
Responded 29 Jun 2023
Dear Value Guest,

Thank you so much for taking the time to share your fabulous experience at our hotel. We are thrilled to hear that you had a memorable stay, and we greatly appreciate your kind words about our dedicated staff, especially Saya.

We pride ourselves on providing exceptional service, and it is truly rewarding to know that our female staff went above and beyond to make your stay fantastic. We will make sure to pass along your heartfelt appreciation to Saya and the rest of the team. They will be delighted to know that their efforts made a positive impact on your visit.

We are glad that Saya was able to assist you in finding a suitable place to purchase a bathing suit. Our staff is always ready to help our guests with any requests or recommendations they may need to ensure a comfortable stay.

Furthermore, we are delighted to hear that Saya helped arrange a Thai massage for you and made your birthday celebration even more special. We strive to create memorable moments for our guests, and your feedback serves as a great motivation for our team.

It is fantastic to know that our hotel's location and proximity to transportation options were convenient for your explorations in the city. We understand the importance of providing a convenient and comfortable stay for our guests.

Regarding the check-in process, we apologize if there was any confusion or inconvenience caused. Your feedback is valuable to us, and we appreciate you sharing this information. We will review our procedures to ensure a smoother check-in experience for our future guests.

Once again, thank you for choosing our hotel and for your glowing review. We are grateful for your recommendation and hope to have the opportunity to welcome you back for another exceptional stay.

Warmest regards,
Alex
MIMARU TOKYO OKACHIMACHI
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nearby Hotels
S$147
Fully refundable
  • Hotels.com
    S$154
  • Vio.com
    S$122
  • Trip.com
0.2 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
不忍池の桜とホテル外観
S$187
Fully refundable
No prepayment needed
  • Hotels.com
    S$191
  • Vio.com
    S$138
  • Skyscanner.com
    S$146
0.6 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
Restaurant
ホテル外観
S$274
Fully refundable
No prepayment needed
  • Hotels.com
    S$276
  • Agoda.com
    S$233
  • Trip.com
0.3 km from Mimaru Tokyo Ueno Okachimachi
S$154
Fully refundable
No prepayment needed
  • Hotels.com
    S$175
  • Agoda.com
    S$133
  • Skyscanner.com
    S$149
1.3 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
Ryokan
A Ryokan is a traditional Japanese accommodation which typically features ‘futon’ (folding mattresses) on ‘tatami’ (straw mat) floors. Many Ryokan are known for their public baths (typically "Onsen" hot springs) and their traditional cuisine. 24/7 front desk service is not guaranteed for this accommodation type.

MIMARU TOKYO UENO NORTH

S$610
No prepayment needed
  • Booking.com
    S$611
  • Vio.com
    S$525
  • Trip.com
1.4 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
Earn Trip Coins after your stay
  • Skyscanner.com
    S$595
  • Vio.com
    S$335
  • Algotels
    S$555
0.5 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
Restaurant
  • Booking.com
    S$261
  • Vio.com
    S$143
  • Hotels.com
    S$256
0.5 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
Restaurant
  • Booking.com
    S$449
  • Skyscanner.com
    S$346
  • Hotels.com
    S$425
0.3 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
スタンダードルーム(1名利用)
  • Booking.com
    S$141
  • Agoda.com
    S$116
  • Hotels.com
    S$175
0.3 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
Restaurant
JR上野駅入谷口から徒歩5分
  • Booking.com
    S$186
  • Agoda.com
    S$145
  • Hotels.com
    S$179
1.3 km from Mimaru Tokyo Ueno Okachimachi
Free Wifi
View more hotels in Ueno
Reviews (53)
Filter reviews
53 results
Traveller rating
50
3
0
0
0
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
50
3
0
0
0
Show reviews that mention
All reviews spacious room ginza line around the corner parco beds laundry store luggage tokyo station
Selected filters
Filter
Updating list...
5 - 10 of 53 reviews
Reviewed 17 April 2023

Superb location. Nearest station is on Ginza line , make it easier for tourists to travel major tourists site. Heaps of restaurants, stores n shops surrounding. Hotel room is nice n clean, contemporary design with touch of Japanese. Hotel stuff are super friendly n also fluent in multi languages. Couldn’t be happier n will definitely stay again next time.

Date of stay: April 2023
1  Thank offer k
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MIMARU UENO OKACHIMACHI, オーナー at Mimaru Tokyo Ueno Okachimachi, responded to this reviewResponded 29 April 2023

Dear Valued Guest,
Greetings!
Thank you for taking your time to leave us this kind review.
As you mentioned our rooms are spacious ans suitable for group or family stay, we are glad to hear you enjoyed it.
Our staff are more than happy if they have been of any help.
We are looking forward to meeting you again.
Best regards,
Front Desk Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2023 via mobile

We had a lovely stay during our spring break visit. Our family room was very spacious and clean. Staff were very helpful and kind. We loved having a washer/dryer and a separate WC and shower. We didn’t use the kitchen but the plates and fridge were useful. Only con was that the bed wasn’t very soft.

Room tip: Easy access to Yushima, Ueno, and Okachimachi station.
Date of stay: April 2023
Trip type: Travelled with family
1  Thank js802002
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MIMARU UENO OKACHIMACHI, オーナー at Mimaru Tokyo Ueno Okachimachi, responded to this reviewResponded 13 April 2023

Dear Valued Guest,
Greetings!
Thank you for taking your time to leave us this kind review.
As you mentioned our rooms are spacious ans suitable for group or family stay, we are glad to hear you enjoyed it.
Our staff are more than happy if they have been of any help.
We are looking forward to meeting you again.
Best regards,
Front Desk Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2023 via mobile

Our family of 4 stayed at this hotel, during a four day, stopover in Tokyo, after skiing in Japan. We decided to splurge and book the ninja themed room-which offered more beds than we needed, but a separate bedroom for the children, and two bathrooms which is Quite a luxury in Tokyo. The beds & pillows were really comfortable & although we had a large dining table - it was a bit odd to not have a lounge to relax on.

The hotel was conveniently located a couple of minutes walk from the Ueno-Hirokoji (Ginza Metro line) station - which provides access to Asakusa Station in the north-which is a lovely historic area with a temple, good restaurants and sky tree tower. The other end of the Ginza line includes Shibuya-home to the famous Shibuya Crossing and other good restaurants and shops, etc. the trendy and lux suburb of Ginza is also on this line.

Also, very close to this hotel is a big department store – Parco and lots of ‘Lawson’ convenience stores to grab snacks etc.

We dined at:
- Warayakiya izakaya - which is just around the corner from the hotel. It’s a very authentic Japanese restaurant with good ambience, tasty food, friendly staff and traditional food (more suited to adults). We recommend the seared bonito (there speciality!) and the whiskey yuzu highball cocktail.
-Pork cutlet Yamabe Okachimachi - which is a tiny authentic Japanese restaurant specialising in pork Tonkatsu. There are only 14 seats, so we recommend getting there early, although they seem to turnover pretty quickly. We literally sat at a counter overlooking the staff preparing meals, but it is tasty food and very reasonably priced. Note it’s cash only the dish we ordered was ¥1,250 each.

Thank you to the front desk staff who were always helpful and very responsive via email or in person at reception.

Date of stay: January 2023
Trip type: Travelled with family
8  Thank annav596
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MIMARU UENO OKACHIMACHI, オーナー at Mimaru Tokyo Ueno Okachimachi, responded to this reviewResponded 29 June 2023

Dear Value Guest,

Thank you for choosing our hotel for your family's four-day stopover in Tokyo. We appreciate you taking the time to share your feedback and experiences with us. It brings us great joy to hear that you had an enjoyable stay overall.

We are delighted that you decided to book our ninja-themed room, which provided ample beds and a separate bedroom for your children. The two bathrooms were indeed a luxury, as space is often limited in Tokyo. We're glad to know that the beds and pillows were comfortable, although we understand your preference for a lounge area to relax in. We appreciate your feedback, and we'll take it into consideration for future improvements.

The hotel's convenient location near Ueno-Hirokoji (Ginza Metro Line) station sounds like it made it easy for you to explore various parts of the city. It's wonderful that you had the opportunity to visit Asakusa, with its historic charm, temple, and great dining options. Additionally, the Ginza line provides access to vibrant areas such as Shibuya and Ginza itself. We're glad the proximity to the Parco department store and Lawson convenience stores added to the convenience of your stay.

Thank you for sharing your dining experiences with us. The Warayakiya izakaya sounds like a fantastic choice for authentic Japanese cuisine, and we appreciate your recommendation. The seared bonito and whiskey yuzu highball cocktail sound particularly delightful. It's also great to hear about your experience at Pork cutlet Yamabe Okachimachi, where you enjoyed their specialty pork Tonkatsu. We're sure our future guests will find your dining recommendations helpful.

Lastly, we extend our gratitude to our front desk staff for their helpfulness and responsiveness throughout your stay. We strive to provide excellent service, both in person and through other communication channels.

Once again, thank you for your valuable feedback and for choosing our hotel. We hope you had a memorable time in Tokyo, and we would be honored to welcome you and your family back in the future.

Best regards,
Alex
MIMARU TOKYO OKACHIMACHI

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 March 2020

Hotel location is very good, almost in the heart of Ueno

It is only 6 minutes from JR Okachimachi, and it is closer to Kushiro and Ueno Okachimachi

Within ten minutes from the hotel, you can find everything from Matsuzakaya, Takiyoshiya, Don Quijote, Nikko Fruit, and business supermarkets.

The hotel staff were very helpful and provided many special services. Thank you very much for their hospitality.

This is a new service fortunate to have breakfast. Although you have to handle it yourself, it is a special experience.

Date of stay: March 2020
Review collected in partnership with this hotel
1  Thank hufin369
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mimaru_okachimachi, フロント オフィス マネージャー at Mimaru Tokyo Ueno Okachimachi, responded to this reviewResponded 10 March 2020

Greetings from MIMARu TOKYO UENO OKACHIMACHI.
Thank you for staying us and taking time to leave us review.

Thank you for your kindly words. Its our pleasure to hear you like our service. We will keeping our hospitality to serve all of our guest in future.
MIMARU TOKYO UENO Okachimachi property is in a very convenience place that nearby 2 metro, 1 subway and JR(2 Line) station. So is very easily to go to famous spot in Tokyo like Asakusa, Ueno and also Shibuya. There are also a lot of restaurant around our hotel, some of them serve to midnightm, too.

We have property in Tokyo and Kyoto now, and we look forward to seeing you next time.

MIMARU TOKYO UENO OKACHIMACHI
Front desk team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2020

Strategic location within 500m to Ueno-Okachimachi, Yushima, Narita-Skyliner and JR-Ueno station. Walking distance to Ueno Park with wonderful Sakura view. Room is very new and clean, complete with kitchenware for quick-cooking. Hotel was doing promotion for breakfast, it was tasty. Most importantly, well English & Chinese spoken hotel staff showed good hospitality.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
Thank 655weiy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
mimaru_okachimachi, フロント オフィス マネージャー at Mimaru Tokyo Ueno Okachimachi, responded to this reviewResponded 8 March 2020

Greetings from MIMARU TOKYO UENO OKACHIMACHI.
Thank you so much for staying with us.It is great to have your comment and we are glad to know that you enjoyed the stay here. we will definitely devoting ourselves on improving the quality of service as well as offering clean and cozy facilities. Our reception team is quite international so that we can speak with most of the guests in English or their mother tongue. Our location is particularly convenient due to the proximity of the subway station, Food and shopping departments are just near by our hotel. We appreciate that you recommend our hotel. We have property in Tokyo and Kyoto too.
We would like to invite you to come back again and we really look forward to see you at MIMARU in the future.
MIMARU TOKYO UENO OKACHIMACHI Front Desk Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews