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2 - 7 of 937 reviews
Reviewed 29 December 2019 via mobile

So glad we booked this hotel. Rooms a bigger than the cruise ship rooms... at least you can roll in your luggage. The buffet breakfast is perfect, highly recommended. There’s onsite parking at $10cdn per night. You park first, then take your ticket to be validated by front desk when you check out.

Date of stay: December 2019
Trip type: Travelled with family
1  Thank mjbcmjbc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 18 December 2019

I was not impressed with Shibuya Tokyu Excel hotel during my previous stay but decided to stay in their Nagoya branch because I know their rooms are much bigger than the standard sized Japanese hotel room. Check in was, as expected, courteous and professional, the usual high standard of Japanese service. I would like to note that they have a dedicated and top-notch Concierge service (which I didn't experience in the Shibuya branch). At the time of our stay, the concierge staff was Ms. Tomoko Hasebe, who helped us tremendously with everything -- from arranging a private van transfer to the airport to excellent restaurant recommendations. She speaks flawless and excellent English as well. The corridors do smell like smoke, even if you arrange for a smoke-free room. The rooms are huge, best fit for families. Locations is great -- close to duty free cosmetic shops and walking distance to the Nagoya tower area/shopping district.

Date of stay: April 2019
    • Value
    • Rooms
    • Service
1  Thank phoenixmemphis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 October 2019

Hotel is not new but very well maintain and clean . Breakfast is good but not very variety . Room is quite small. Lounge is very small . Concierge staff can speak English very well.

There is Starbuck , drug store and mini mart nearby . Subway is 10-15 Mins walking distance. If you want to find nice restaurant , you have to walk to Sakae street .

Room tip: If you want quite room , you have to let them know.
Date of stay: September 2019
    • Value
    • Sleep Quality
    • Service
2  Thank crhappyhiro
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 August 2019 via mobile

Lovely people
Lovely hotel
Lovely experience
Only one thing that was negative for me was the fact the room felt very compact and I couldn’t quite figure the air con but other than that it was well presented and clean, Wi-fi everywhere was easy to connect once I twigged how to do it! My fault not theres

Date of stay: August 2019
Trip type: Travelled on business
2  Thank Gdavies1980
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 June 2019

We picked this hotel for a one night stop on arriving in Japan. What a fabulous hotel, beautiful foyer and wonderful bedroom and bathroom. The staff are so helpful and friendly they just can’t do enough to make your stay amazing and it certainly was. They helped us to negotiate the public transport and advised us on catching the Bullet train to Kyoto too. We can highly recommend this hotel.

Date of stay: May 2019
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
3  Thank 569katiej
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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