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Reviewed 19 July 2016

We are a group of four (two couples) and we hired a car to drive from Toyama to Centrair. Nagoya was our last overnight stop. We drove the rental car, a Toyota Ractis, to the hotel and intended to park it at the hotel car park overnight. But strangely the car was too tall for the car park elevator. A Toyota Ractis? Too Tall? So the lesson here is, don't try to park here if your car is as tall as or taller than a Toyota Ractis.

Anyway we were directed by the front desk staff to park at the Nadya Park nearby, they gave me a ticket for the parking machine. It costs 1,800 yen to park there overnight versus 1,080 yen at the hotel's own car park, which is frustrating.

Anyway I drove and parked there. Next morning when I retrieved the car, I slotted in the parking ticket as well as a ticket the hotel gave me to the machine, then the money. But it still charged me 1,800 yen so I don't understand why I had to park there when there were cheaper parking nearby. Even more strangely when I drove to the gate the gate opened automatically without me needing to insert the parking ticket into the machine that controls the gate. I was so worried that the gate charged my ETC card I had to get help from the front desk staff again. They assured me it was okay and it turned out okay but it was all very strange experience and troublesome.

But the rooms were very nice. We are used to staying in another Japanese hotel chain. Compared with that this hotel is much better, it looks and feels new, rooms are bigger, everything is clean and the price is lower too. Location is also excellent for shopping and dining. Next time when I am not driving a Toyota Ractis I will definitely consider this hotel again.

We did not have breakfast in the hotel, but nearby is the famous Komeda restaurant which serves traditional Nagoya style breakfasts from 7:30am.

Date of stay: July 2016
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank angsa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
garland-hotel, マネージャー at Nagoya Garland Hotel, responded to this reviewResponded 20 July 2016
Google Translation

この度は、名古屋ガーランドホテルをご利用頂きまして誠にありがとうございます。
お部屋に満足して頂き、快適にお過ごしいただけたようで嬉しい限りです。
お客様から頂いた言葉を励みとし、スタッフ一同更により良いサービスを提供出来るよう努めて参ります。また名古屋にお越しの際は当ホテルにお立ち寄り下さいませ。
お客様の次回のご来館を心よりお待ち申し上げております。
フロント係

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 July 2016

Gave a pregnant women a smoking room even though a non smoking room was specifically requested. When questioned about this the management - especially mr. Ishikawa - could not care less. He was incredibly rude, shovinistic, patronising and condescending. He had the audacity to threaten us with authority if we don't leave. We have never experienced such lack of compassion and rudeness. Very unprofessional and money grabbing establishment.

Date of stay: July 2016
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank greenwichwarrior
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 10 February 2014

Hotel is near all major shopping mall. Good location, staff are very nice, simple and good breakfast. the carpark charge for overnight is very reasonable. Near the hotel, you can find plenty of restaurant.

Date of stay: February 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank K L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
garland-hotel, Front Clerk at Nagoya Garland Hotel, responded to this reviewResponded 12 February 2014

Dear,Sir or Madam

Thank you for your staying our hotel.
We are very happy that your staying in comfortably and enjoyable at that time.
If you have a chance to visit Nagoya next time,please also come to our hotel again.
We hope to see you soon.
Thank you for your contribution.

Nagoya Garland Hotel
Front Clerk

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Reviewed 3 days ago
Google Translation

Date of stay: September 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 5 February 2020
Google Translation

Date of stay: February 2020
    • Cleanliness
    • Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
garland-hotel, フロント係 at Nagoya Garland Hotel, responded to this reviewResponded 6 February 2020
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