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Reviewed 30 May 2018

We booked the stables for a couple of nights via booking.com for a business trip but hadn't realised that the showers, bathrooms etc were external to the room. The stables look lovely for a leisure trip but it was our fault for not noticing the bathrooms etc. Unfortunately we were looking at paying the full cost of the booking to cancel - I spoke to the owner of the guest house and he very kindly agreed to cancel at no charge - I just wanted to say thankyou via here for the very good and kind customer service and wish the owner all the very best of success.

  • Stayed: May 2018, travelled on business
    • Service
Thank chrisp20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Public Relations Manager at B&B Sandstone Trail Stables, responded to this reviewResponded 30 May 2018

Hi Chris,

Thanks for this review, it is much appreciated.

Booking.com make it difficult to elaborate on the room details if it isn't within their narrative rules and it can be difficult to notice that our rooms aren't en-suite. It's happened a few times before and has been a surprise when people arrive as most places are en-suite these days. We are are having 3 luxury bathrooms added very soon, albeit they will not been-suite due to the nature of our premises but one each, dedicated to individual rooms. Our AIRBNB page allows us more freedom to go into detail about our set-up.

I hope you found somewhere else to stay at such short notice.

Kind regards

David

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Reviewed 29 May 2018 via mobile

Both Kirsty & David couldn’t do enough to make us feel welcome at there property. Room was stunning, so r the views. Bbq right outside ur room, & the indoor heated pool was a feature bonus for us two..

Stayed: May 2018, travelled as a couple
Thank leanne86848
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Public Relations Manager at B&B Sandstone Trail Stables, responded to this reviewResponded 30 May 2018

It's folk like you guys that make running the B and B so pleasurable for us. Come back sooooooon!" David and Kristy.

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Reviewed 28 May 2018

We stayed as a family of 4 plus the grandparents (plus the Labrador) over a bank holiday weekend to attend a family wedding nearby and were warmly welcomed by the hosts on arrival. It was a very honest experience and absolutely ideal for our circumstances with beautiful rural views, the added bonus of a very warm and clean indoor pool and some majaestic race horses in the unconverted stables adjoining. We couldn’t have asked for warmer hosts and the breakfast arrangements in the original tack room were really original. I would recommend to anyone for a spot of sanctuary in the Cheshire countryside.

Stayed: May 2018, travelled with family
1  Thank tomblackmore83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Public Relations Manager at B&B Sandstone Trail Stables, responded to this reviewResponded 29 May 2018

Hi Tom. Thank you for your review. It was great meeting you and your family and we are so pleased you had such a nice experience staying with us. Kind regards to all... Kristy and David.

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Reviewed 12 February 2018 via mobile

First of all, what a fantastic location. This is Cheshire at its finest. We stayed in February and it was cold, but the setting was iconic. The B&B is essentially three horse stables converted into bedrooms, and a kitchen area, decorated with equestrian memorabilia. Location is next to the Sandstone Trail, a superb walking route.

The B&B is fairly new to trading (6 months) to guests, and as such has quite a lot of work to improve upon. The challenges the owners need to consider are:

- Bedrooms: The rooms are quite nicely decorated, however extremely cold when we stayed. This isn’t helped by the concrete floor which is exposed, with only a woven rug covering roughly 80% of the floor. Disappointedly there is no sink or en suite in the rooms. During our stay the pilot light on the boiler had been blown out late evening, which meant the radiators ran cold. The owner was unaware until early daylight the following morning, so we suffered an extremely cold and uncomfortable sleepless night. Plenty of cobwebs were also present in the the room, so needed a good clean.

- Bathroom/Swimming pool: The property has shared bathroom facilities. You are faced with using either two outside ‘festival style’ portaloos (unlit at night), or walking across the main courtyard to the swimming pool where there is a toilet. The swimming pool is attached to the owners property. Shower facilities are very poor, with a single electric shower in the corner of the swimming pool area, covered with a shower curtain (camping style). Hygiene in the swimming pool is questionable. A significant amount of moisture was present in the pool floor, wall and ceiling area, with visible rust/mould areas in the ceiling. The dehumidifier was not operational when we stayed which didn’t help matters. This made us very weary, and thus we decided to not part-take in a swim, which was one of the reasons we had chosen the property.

- Kitchen: The kitchen area is well stocked with cooking instruments. It contains a long table, so for individual groups you will be faced with sharing your breakfast with strangers. Breakfast was provided as a continental selection, which was nice and fresh. One thing that did disturb us was the installation of a IP web camera in the ceiling of the kitchen area. Clearly providing the owner the ability to keep a check on guests, however a massive privacy issue for a location which is meant to be secluded and relaxing.

- Owner behaviour/proximity: The owner’s main house is very close to the Stables B&B. If you are looking for some privacy, this is not the place for you. The owner was floating around outside the premises a number of times during the late afternoon/evening. Two activities really disappointed me. The first was when the owner interrupted our evening meal to ask for matches, as he had ran out in his main house. Personally I would avoid interrupting paying guests unless absolutely necessary. The second, and most frustrating owner behaviour, was the decision to light/burn hay and manure just after we arrived. This created a huge amount of smoke within 15 metres of the property which hurt eyes and affected the bbq usage. Later in the evening the smouldering turned to a bonfire, and we had to move our cars to keep them safe. Totally unsafe and inconsiderate behaviour.

The property has huge potential to be amazing, and the infancy shows throughout. The owners have commented on other negative reviews that they are providing a ‘unique and quirky’ experience for guests. I’m afraid ignorance to poor feedback will hurt them long term. Some investment in decent toilet and bathroom facilities would certainly help, and a consideration for the guest. For £95 a night a basic level of cleanliness, hygiene and practicality is expected. This property falls short in so many areas. Unfortunately I would not return as a guest at the Sandstones Stables B&B.

Stayed: February 2018, travelled with family
2  Thank Krustyx2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David O, Public Relations Manager at B&B Sandstone Trail Stables, responded to this reviewResponded 5 March 2018

We block booked three rooms on a Saturday night to a very nice young lady who requested the entire stable block and associated facilities for her partners surprise 40th Birthday BBQ Party. She had 5 overnight guests one being her elderly mother (in-law?). She is the reviewer and told us she was a very experienced host as she had herself once operated a Bed and Breakfast. Numerous other friends and family members attended as day visitors until the party ended in the early hours. No extra charge was made for this.They seemed to have a great time and couldn't thank us enough despite the problems caused by the weather.

The night of their stay we had a howling gale and ice cold temperatures. The wind caused a smouldering muck heap which we thought had expired the day before to "take off" again and did cause billowing smoke for a few hours. We did not light it as suggested.

The wind also blew the boiler's pilot light out in the middle of the night which we did not know about until the early morning so unfortunately, the heating went off. If it had been of such great concern we could easily have been notified at the time.

The accommodation is part of a "live" stable yard with racehorses that require tending on a regular basis and therefore the presence of the owner "floating about" is inevitable and generally well received by our guests who are often interested in knowing more about the set-up!!! This is not a holiday le, it's a B and B where the owners are normally in the same building!!!

"One" missed cobweb high up in the vaulted stable ceiling (we checked vigourously after this review) does not justify negative feedback about overall cleanliness which has only ever been marked 10/10 until this review.

The dehumidifier in the pool had failed a few days before their arrival. We had cranked up the pool boiler to increase and guarantee the temperature for our guests to offset the cold weather and this, in turn, caused the pool to get very humid with rust forming in light fittings and water dripping like a "Wetroom". There was no compromise to health from this.

There is an obsolete CCTV camera in the dining room which was used by the previous owners to keep an eye on foaling mares when it was a stable but has no power or wires let alone internet connection to it! We will remove this for the sake of confusion.

This reviewer decided to let herself into our private household for an extended inspection and left rather sheepishly when caught in the act, claiming confusion.......indeed! Who knows what she might have found and reported on! To coin her phrase -This reviewer falls short in so many areas....................

We love to meet new people and welcome them to our special place as guests: we've made so many new friends and we make every effort to ensure their stay is a joyous one.

We will be improving on the WC situation in time "if" we get any more guests after this review, but if we don't, not to worry as I've told Kristy I would rather have our race horses back in their stables anyway. At times dealing with their shi..is a far less odious choice for their use.









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