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“Poor service, one inedible entrée.”
Review of The Mural Room

The Mural Room
Price range: US$20 - US$50
Cuisines: American
More restaurant details
Restaurant details
Good for: Local cuisine, Romantic, Special Occasion Dining
Dining options: Lunch, Dinner, Breakfast, Reservations
Dining style: Fine Dining
Cross street: Grand Teton National Park
Description: Prepare yourself for a culinary experience! Our Rocky Mountain cuisine and award winning wine list are the perfect complements to the view. Many say the panoramic views of the Teton Range from the Mural Dining Room at Jackson Lake Lodge are the finest in any National Park. Others point to the magnificent murals painted by the late 20th century master Carl Roters as the heart of the Lodge. Either way, you are certain to have a dining experience not to be forgotten. Dinner reservations highly recommended. Private dining is available for groups. Contact our Sales Department for more information at ext. 3005.
Reviewed 14 August 2021

After we arrived, we found that they were out of several entrées. Some of this is to be expected with a late seating, but I am used to substitutions - not half the menu being unavailable.

Because of the limited selection, we ordered two of the same thing (bison strip loin). We waited about 35 minutes for the entrees. When they arrived, mine was fine -- not great, but fine. My companion's was an inedible piece of meat that should not have been served; he left half of it (all gristle) on his plate.

The server, rather than noticing, just rushed us along toward dessert even as he was still eating. Yes, it was getting toward closing, but only because the kitchen had been so slow with the food.

The sides and the dessert (huckleberry galette) were the only redeeming parts of the meal.

Music volume + placement of speakers made conversation difficult at our booth.

I do not recommend eating here. Eat okay food elsewhere in the park and save your money for an actual good experience somewhere else.

Date of visit: August 2021
    • Value
    • Service
    • Food
Thank samunson
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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17 - 21 of 973 reviews

Reviewed 8 August 2021

The food was good; our service was subpar. The omelet station was wonderful; fruit was fresh and abundant. BUT Charlie's section was filled with happy people who were greeted by a most happy and wonderful server, found in Charlie! He could be heard all around the restaurant greeting people and making sure they were taken care of with a smile. Our 2 servers were barely smiling and one took my husbands coffee away while it was still steaming. He then took it OUT OF THE DIRTY DISHES and brought it back. Um no thank you.
Thanks Charlie even though you didn't serve us, you truly made the morning memorable

Date of visit: August 2021
Thank Cvc42
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 5 August 2021 via mobile

After being seated we waited 23 minutes for water, While waiting on service, another staff member rush over to our table stating he needed our wine list for another table. He grabbed the menu and disappeared. Once our waiter appeared, he could not remember what was on menu but was sure the restaurant was out of certain items. Once our order was placed with great difficulty, we waited addition 40+ minutes for our salads. After an additional 45 + minutes, something resembling hot leather was served. At this point, I requested a small chain saw to cut the Buffalo meat but was handed a dull knife. After running out of water and wine, I had to flag down wait staff for additional hydration. Thankfully all guest were able to escape the Mural Room without choking. For a decent and quality meal, I would recommend Dairy Queen which is just a short 40 minute drive south ….

Date of visit: August 2021
1  Thank kellyhG6480UE
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 1 August 2021

For the first time ever, 3 dishes were refused due to over-seasoning, a hair in the entre, and gross failure to serve a soup that had the consistency of wallpaper paste. Very good service did not overcome the disaster of this meal.

Date of visit: July 2021
1  Thank TomLuchetti
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 26 July 2021

So this very expensive restaurant at Jackson Lake says they "require dinner reservations." No mention of luncheon reservations. We wanted to take son and his family to lunch for their anniversary. I called twice 10 days ahead of our visit and no one answered. Message suggested leaving a message and they would call back. I left a message and they never called back. We go for lunch and of course you have to have reservations. We got lunch next door at a carry out place which I bet was the same food and ate out on the patio. Much better view, lower price and great service. You need reservations but really no way to make them. Skip the Mural Room for sure.

Date of visit: July 2021
    • Value
    • Service
    • Food
1  Thank 371cheryly
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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