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“Thanksgiving dinner”

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Hilton Pensacola Beach
Ranked #7 of 10 Hotels in Pensacola Beach
Certificate of Excellence
GreenLeadersSilver level
Roanoke, VA
Level Contributor
42 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Thanksgiving dinner”
Reviewed 26 November 2011

We actually didn't stay here but in some ways wish we would have. The location was wonderful! We made reservations for Thanksgiving Buffet and scouted it out the day before to get a gift card for my sister. The foyer area is very pretty and the pools are very nice. The best part is the short walk to the beach. You felt like you were at a very nice resort somewhere in the carribean. I asked the front desk clerk for a "gift certificate" of some sort to apply toward the buffet and she said they couldn't do that. After asking again and not believing that they coudn't provide some sort of gift card she finally talked to the restaurant manager. He said that it WAS possible. OF COURSE!!!! We got the gift card and then took a lovely stroll on the beach. It made me very excited to go back the next day. We were a little early for our reservation but found that they had a room open that had football game on for those and there was another room that had kids activities. They also had a small buffet of nut options to choose from while we waited. I also thought that was nice. Unfortunately the dinner part was a little dissapointing. The buffet was good but the service was HORRIBLE! If being slow was the only thing that would be one thing but not happy to be there and slow....inexcusable! We had driven from Virginia to be with my sister who come from Baton Rouge.After typing this I believe I will call management and let them know. Thank heavens it was buffet otherwise we woudn't have had any dinner. Yes the room was crowded but his only job was to fill water glasses and remove dishes. Both of which never got done, had to stop a bus boy and get water. The food was good though luckily. That helped the experience over all. The giblet gravy was very yummy and the ham was wonderful! Loved the squash casserole too. Desserts were medocre but the pumpkin cannolis were pretty amazing. We then took a stroll on the beach afterwards and my neice loved the hammocks on the property. It would be interesting to see what the rooms would have looked like. OH....they also had free yummy cookies at the front desk. That was a nice surprise. I hope that management reads these reviews to address the concerns above. You have a great property just get some staff training to it make it amazing.

Room Tip: Gulf veiw would be nice.
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  • Stayed November 2011, travelled with family
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank vaweddingplanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, 30 November 2011
Hello vaweddingplanner,

I appreciate you taking your time to write a review of our Thanksgiving Brunch. First I want to apologize for the not so pleasant experience with one of our servers. I am very disappointed that one of our servers was inattentive.

I would love to invite you back and give us a chance to show you that delivering exceptional service is our priority.

Thank you for your time. I look forward to hearing from you. Happy Holidays!

With Kindest Regards,
Gina Dudley, General Manager
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (423)
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English first
Brookfield, Wisconsin
Level Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 15 November 2011

A very nice property. Right on the beach. I stayed in the tower wing and was up graded to a jr suite.

It was a wonderful room, actually it was 2 rooms and a bathroom. When you first walk in it was the bed and down the hall was the TV/sitting room. From this room you could see the ocean. Room I think was 1134 and had a great view. Very large balcony.

Lobby was very nice and it had a Starbucks.

Only negative during my stay was the TV picture was not the best. That could be a little better but it was not horrible.

No wifi in your room so if you don't have 3G service on your iPad you can't surf the net.

I would stay at this hotel any chance I get.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WisconsinBaderFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, 30 November 2011
Hello WisconsinBaderfan,

Thank you for taking time to write a great review about the Hilton Pensacola Beach. I apologized for the bad reception on your TV during your stay. I'll have our Engineering Department check on this issue. The Starbucks in our Butler's Pantry is absolutely a nice surprise for most of our guests. I too am a Starbucks fanatic.

We hope to see you in the near future. Happy Holidays!

With Kindest Regards,
Gina Dudley
General Manager
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Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 12 November 2011

Nice hotel, great location. Rooms were quiet, beds comfortable.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gigi629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, 30 November 2011
Hello Gigi629,

We appreciate the wonderful review you gave our hotel. The Hilton Pensacola Beach is just walks away from shopping, restaurants, and the beach. Our Housekeeping Department enjoyed knowing that your guestroom experience was outstanding.

We hope to see you soon. Happy Holidays.

With Kindest Regards,
Gina Dudley
General Manager
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Level Contributor
110 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 6 November 2011

The room we had was a pretty standard room in the older part of the hotel-could use a little updating. It was clean though and that's important to me. Had a friend in the tower and those rooms were super nice. No wifi in room but did have free wired Internet. Breakfast is good but a little expensive-about $16 for one person. There is a Starbucks downstairs so that is a huge plus. The pools are very nice and their beach area is nice too with chairs and umbrellas. Very good overall.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Micah214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, 30 November 2011
Hello Micah214,

Thank you for your wonderful review of the Hilton Pensacola Beach. We are scheduled to renovate the guestrooms in one of our towers and have wireless connectivity in all our guestrooms in 2012. We pride ourselves in offering you more than just a breakfast. I hope that you were able taste the made to order omelets along with your Starbucks cofee or latte.

Hope to see you soon Micah214. Happy Holidays!

Sincerely,
Gina Dudley
General Manager
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Urmston Manchester UK
Level Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 31 October 2011

What a location, right on the beach and great access. Check in was breeze they price matched a room and extending the stay was no issue.

Room was excellent with stunning sea view, we could even see dolphins from our room playing in the sea. The only minor issue was the outdoor pools were freezing even for October and the indoor pool was tiny. Would have swam in the sea a little more but there were lots of sting rays around with stopped most people venturing out further than waist deep - but that's not the hotel's issue.

Room was a good size clean and very private, the bell boy had such great local knowledge as well for eating out etc.

Enjoyed the stay.

Room Tip: Sea view is a MUST!
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Acydman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GinaDudley, General Manager at Hilton Pensacola Beach, responded to this review, 30 November 2011
Hello Acydman,

First I would like to apologize for the outdoor pool not being heated. Our weather stays pretty warm during October and surprising this year we've experienced a few cold snaps. We appreciate your outstanding review and your compliment about one of our team members. We look forward to your next visit.

Sincerely,
Gina Dudley, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Pensacola Beach

Property: Hilton Pensacola Beach
Address: 12 Via de Luna Drive, Pensacola Beach, FL 32561-2004
Phone Number:
Region: United States > Florida > Florida Panhandle > Pensacola Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Pensacola Beach
#5 Business Hotel in Pensacola Beach
#6 Romantic Hotel in Pensacola Beach
#6 Family Hotel in Pensacola Beach
#7 On the Beach Hotel in Pensacola Beach
Price range (per night): $339 - $767
Hotel Class:3.5 star — Hilton Pensacola Beach 3.5*
Number of rooms: 275
Official Description (provided by the hotel):
At our beachfront hotel in Pensacola Beach, Florida – recently named No. 5 of all U.S. beaches by TripAdvisor – we treat every guest to an extraordinary experience, from the minute you check-in to the moment you check out your private Gulf front balcony. All of our stylish and comfortable rooms come with a view, because there’s water in every direction – whether you’re looking at the Gulf of Mexico or the Santa Rosa Sound. Even our wide-open lobby feels aquatic – decorated in shades of blue, with glass chandeliers like floating bubbles and floor-to-ceiling windows overlooking our pool deck, which leads to the beach. Which leads to the beach … there is so much to do here, whatever you like to do. Relax. Dine. Swim. Shop. Explore. Pensacola Beach and the inland City of Pensacola are home to beautiful scenery, exciting arts and culture, interesting history, boundless outdoor adventure and culinary delights to please any palate. We’re located on one of the world’s whitest beaches, in the center of everything. When you stay with us, you’re within walking distance of the most popular local restaurants and attractions. We’re also the best place on the island to host your meeting, special event or beach wedding. ... more   less 
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Also Known As:
Hilton Pensacola Beach Gulf Front Hotel Pensacola Beach
Pensacola Hilton
Hilton Garden Inn Beach Pensacola

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