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All reviews sushi junior suite new tower bunk beds full kitchen pool area hot tub beautiful view spring break off season family vacation h2o jr pensacola beach pools balcony
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Reviewed 28 March 2018

This hotel is very beautiful! We had the jr. suites with the bunkbeds. My kids loved it. We had an incredible view of the beach from our balcony. Easy access to the beach and I loved the poolside bar.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Jackee J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
funandmemorable, Guest Relations Manager at Hilton Pensacola Beach, responded to this reviewResponded 30 March 2018

Jackee, thank you so much for the excellent review! We're so pleased to hear that you found our hotel to be beautiful, the view to be incredible, and enjoyed the suite with bunkbeds too. We can't wait to welcome you back for a bite to eat one day soon! --Krissy

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Reviewed 28 March 2018

It was our first visit to Pensacola Beach and from the hospitality of the MacQueen family, who are the Hilton Pensacola Beach owners, to their amazing staff, we enjoyed each moment! Our spacious room overlooked the ocean and pool area, facing west for gorgeous sunsets each night! We wish to offer a shout out to these staff who were especially incredible!: Chaquita, Ian, Keenan, Miss Shirley, along with the wonderful wait staff at the restaurant, who served us breakfast each day. Thank you, thank you!! See you again soon!

Room tip: Upper floors and ocean-facing rooms are quieter and away from elevators and ice machines.
Date of stay: February 2018
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank KB_0171
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
funandmemorable, Guest Relations Manager at Hilton Pensacola Beach, responded to this reviewResponded 30 March 2018

Thank you so much for the wonderful review, KB_0171! We're so pleased to hear that you found our staff to be amazing, the rooms to be spacious, the sunsets to be gorgeous, and the breakfast to be wonderful too. We can't wait to share your compliments with the Macqueen family, Chiquita, Ian, Keenan, and Miss Shirley too. We can't wait to welcome you back for another getaway one day soon! --Krissy

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Reviewed 27 March 2018

I stay here a lot, so I might be a biased, however, every time I come, I feel welcomed! Front desk, at times, seem to be a bit overwhelmed but this past stay, they seemed to be fully staff which allowed for the Hilton welcome we are all used to! The Executive Lounge allowed for a breakfast with a view of the beautiful beach and pools. All in all, this property is exactly what you would expect from a Hilton!

Room tip: Pay a little extra for the gulf view!
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Benjamin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
funandmemorable, Guest Relations Manager at Hilton Pensacola Beach, responded to this reviewResponded 29 March 2018

Benjamin, thank you so very much for the terrific review! We are so happy that we make you feel welcomed every time you visit with us. We're so pleased that you enjoyed the Executive Lounge providing a nice view during breakfast for you. We can't wait to welcome you back again to our little slice of paradise one day soon! --Krissy

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Reviewed 27 March 2018 via mobile

We got to our room to find kitchenette area flooded with water, apparently the fridge was broken. We had to spend 30-45 min coordinating to fix it.

Our shower had only hot or very hot water. We asked maintenance to come and check, no one showed up in last 24 hours in spite of our reminders.

Today, we asked housekeeping to come in 30 min, it's been 5 hours and 4 reminders and no one has showed up yet.

Restaurant is quite understaffed as well. With not much rush, the wait time is still about 30 minutes.

Great location but understaffed hotel. Consider it if you are fine on your own, with broken fixtures and no service.

Date of stay: March 2018
Trip type: Travelled with family
Thank gauravss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
funandmemorable, Guest Relations Manager at Hilton Pensacola Beach, responded to this reviewResponded 28 March 2018

Thank you so much for taking the time to share your valuable feedback with us, gauravss! We’re so sorry that you had a negative experience with us and truly appreciate your feedback. We’re always looking for ways to better serve our guests and valuable comments like these help us do just that. I’ve passed along your comments to our management team and we apologize that housekeeping and maintenance we're not not up to par. We would love the opportunity to make it up to you and speak with you personally. Please feel free to connect with our General Manager, Gina Dudley, at your convenience. We hope to have a chance to make things right for you. Thank you for choosing to stay with us. --Krissy

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Reviewed 23 March 2018

My husband and I chose to stay here hoping to get some sun but sadly it rained the entire weekend. However, we were not sad. This was a great hotel. The bar staff, breakfast staff, front desk and housekeeping were all wonderful. They provided the best service all the way around.

Thank you!
Betty Hintemeyer

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank BY0ung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
funandmemorable, Guest Relations Manager at Hilton Pensacola Beach, responded to this reviewResponded 24 March 2018

Thank you so much for the terrific review, BY0ung! We're so pleased to hear that you found our staff to be wonderful and enjoyed your stay with us. We look forward to welcoming you back to our little slice of paradise one day soon! --Krissy

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