Having had the pleasure of being of service to the hospitality industry for over fourteen years, I do like to consider myself a discerning customer. For those of you looking for quality accommodations, exceptional service, plentiful amenities and delectable food and beverage, look no further than the Hilton Pensacola Beach.
My family and I had the pleasure of staying seven nights at this property and our only single regret was not being able to stay longer. This hotel was top-notch in every facet.
From being greeted promptly and kindly by Cason upon pulling under the porte-cochere to the smooth check-in thanks to Jamie, our stay was already off to a great start. First impressions are everything and these two gentlemen went above and beyond during our entire stay, and I cannot thank them enough for their warm hospitality.
We had the pleasure of having an appetizer and a few beverages from H20 while passing time in the lobby and Grace was so welcoming and hospitable to all of us, especially our two children. Thank you, Grace, for your kindness throughout our entire visit.
Once we got to our room, we were absolutely amazed at how spacious and clean our accommodations were. We had the pleasure of staying in a two-queen bed, junior suite with bunk beds and a gulf view. The view from the balcony was breathtaking.
Throughout our stay, housekeeping service was available upon request. Each and every day we received fresh towels and the staff was always punctual, arriving around the exact same time each day. This made things much easier and predictable so we could plan our activities accordingly.
The staff at Lazy Days Beach Service were very accommodating. We rented beach chairs for the day twice and the staff made sure we had everything we needed and also made sure our chairs were secure while leaving for lunch on both occasions. Thanks to Nick and Logan for all of your assistance.
There were several associates in F&B that made all of our dining experiences a great one as the food and drinks were always delicious and prepared accordingly. Many thanks to Justine, Mike, Brian, Jessica, Rebecca, Megan (the latter three who got us our caffeine each morning!)
I know I might be forgetting a few names (though Jonathan P, Preston and Huyen all just popped into my head – thank you guys!) but all of the hardworking associates here at the Hilton Pensacola made sure our first time to visit will not be our last. We cannot wait to come and see all of you again soon. Much love!
