This hotel was saved only by a great restaurant on site, Fish Heads, and convenient beach access. Check in was easy. Room appeared to be clean. No Wifi, TV nonfunctional, and in room phone nonfunctional as well so unable to call front desk for assistance. Used my cell to phone front desk to report issues, no answer. I walked to front desk, kind man said nothing he could do, to speak to manager next morning. Fortunately the restaurant and beach offered solace to my family of four. Had to go back to front desk same evening and get towels and bath cloths. Slept ok, noise level of pool subsided about 10 pm. Met with manager at front desk next morning and voiced my issues, she asked what I wanted, I simply asked for the amenities paid for to function. She knocked $100 off my stay. We stayed 3 days 2 nights no WiFi, not enough towels, no hard line phone to call front desk. We made it through and made some good memories, however this was our last stay here.