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Best Western Beachside Resort
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3 - 8 of 127 reviews
Reviewed 4 September 2020
Unbelievable

This place was unbelievably bad. The pictures speak for themselves. The room was dirty. It was wet since there are no door seals. The beds were broke down. The WiFi didn’t work and the TV only kind of worked. There was hair in the bed and hairs in the bathroom. The bathroom was obviously not cleaned. The fridge was rusted and gross. The microwave was rusted on the inside with food still in it.

Room tip: Pick somewhere else.
Date of stay: August 2020
    • Location
    • Sleep Quality
    • Service
Ask OHJeeper about Best Western Beachside Resort
3  Thank OHJeeper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Online Concierge, Owner at Best Western Beachside Resort, responded to this reviewResponded 4 September 2020

Thank you for your valuable feedback, OHJeeper. We’re so sorry you had a negative experience in our hotel, as your experience during your stay sincerely matters to us. We are sorry that you had some issues with the room and bath area. We would love to have the opportunity to address your concerns. We appreciate you letting us know. Candid comments always help us do our job better. We hope you will come back for another getaway and see how we have improved. ~Jessie

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Reviewed 27 August 2020
Birthday Pary on the Beach

This hotel has it all! Location was great, Breakfast was hot (even during Covid) Fishheads food and gulf view was incredible. You don't need to leave the resort as Fishheads has a very broad choice of food options.

Date of stay: August 2020
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Ask S5927JMkathyl about Best Western Beachside Resort
2  Thank S5927JMkathyl
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Online Concierge, Owner at Best Western Beachside Resort, responded to this reviewResponded 28 August 2020

Hello, S5927JMkathy! Happy birthday to you! We are thrilled you chose to celebrate your occasion here at Beachside and Fish Heads! We are so glad you had a great time making some wonderful birthday memories! We look forward to seeing you here in our paradise again soon! ~Jessie

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Reviewed 20 August 2020
Mediocre at best

This hotel was saved only by a great restaurant on site, Fish Heads, and convenient beach access. Check in was easy. Room appeared to be clean. No Wifi, TV nonfunctional, and in room phone nonfunctional as well so unable to call front desk for assistance. Used my cell to phone front desk to report issues, no answer. I walked to front desk, kind man said nothing he could do, to speak to manager next morning. Fortunately the restaurant and beach offered solace to my family of four. Had to go back to front desk same evening and get towels and bath cloths. Slept ok, noise level of pool subsided about 10 pm. Met with manager at front desk next morning and voiced my issues, she asked what I wanted, I simply asked for the amenities paid for to function. She knocked $100 off my stay. We stayed 3 days 2 nights no WiFi, not enough towels, no hard line phone to call front desk. We made it through and made some good memories, however this was our last stay here.

Room tip: with a family, look to stay somewhere else
Date of stay: August 2020
    • Value
    • Location
    • Service
Ask jb g about Best Western Beachside Resort
1  Thank jb g
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Online Concierge, Owner at Best Western Beachside Resort, responded to this reviewResponded 20 August 2020

Thank you for taking the time to share this feedback with us, litenin77. We apologize that our customer service did not satisfy your or your family's expectations. We set a high standard for ourselves and are truly sorry to hear that that standard was not met during your recent stay. We understand that the heightened health and safety measures at our hotel can be inconvenient, and we are doing everything we can to make sure our guests are not negatively impacted during their stay. Your happiness is our number one priority and we hope to one day have the opportunity to create a better guest experience with you in the near future. Thank you, Jessie

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Reviewed 14 August 2020 via mobile
Fun hotel, relaxed atmosphere

This hotel was so fun. We felt like we were on the set of Hawaii five-0.
Very clean and some nice updates. The staff were helpful, friendly, cheery and accomadating. The whole atmosphere of the place was relaxed, fun and welcoming.
The beach was perfection, white sand and pristine water plus beautiful fish in the crystal clear water. Bring snorkels or stop at a thrift store in Pensacola and get one. Watch the hazard flag on the pier or on your phone to know beach safety status.
Several outdoor showers to help with keeping sand outside.
The splash pad, giant Connect 4 game, corn hole, fire pits and outdoor hammocks were great. Also two inviting outdoor pools.
We used the ice machine. Breakfast had hot options. Other hotels in which we have stayed recently did not have hot options.
The air conditioning was ice cold, VERY NICE!
Easy walking distance to ice cream and restaurants.

Date of stay: August 2020
Trip type: Travelled with family
Ask Bobbie H about Best Western Beachside Resort
2  Thank Bobbie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Online Concierge, Owner at Best Western Beachside Resort, responded to this reviewResponded 14 August 2020

Thank you so much for letting us know about your recent getaway here with us, Bobbie! We are so pleased that you had such a wonderful time in our clean facility with its many amenities! We look forward to welcoming you all back again soon! ~Jessie

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Reviewed 11 August 2020
Cathy

We were going to stay 3 nights but left after 2,
The pools looked fun for kids but too overcrowded for us. Beds were clean and comfortable. Breakfast at “fish heads” was a small pre made omelet or biscuit and coffee, the view while eating breakfast was great. Maintenance workers stayed busy, we had a few issues but they were handled. I won’t stay there again, but if your a family with young kids on a budget and want a good location this should work for you. Room cleanliness, not so much, we were told ahead that there would be no housekeeping & to let front desk know if we needed anything, but if they knew ahead that we would be there 3 nights then maybe they could of left more than the little mini soap and shampoo sample, we went to Walmart and bought soap and cleaning supplies for the room and for us. The Hotel refunded our last night because of an incident that happen, it’s not their fault but it sure ruined our vacation.

Date of stay: August 2020
Trip type: Travelled with family
Ask Provthree about Best Western Beachside Resort
Thank Provthree
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Online Concierge, Owner at Best Western Beachside Resort, responded to this reviewResponded 12 August 2020

Thank you for taking the time to leave us with your thoughts about our hotel, Provthree. We are truly sorry that you didn't enjoy your stay with us. We take your comments seriously so we can improve our guests' experience here with us. We appreciate your concern regarding the cleaning and sanitizing standards at our hotel. The safety of our guests and team members is paramount, and we continue to strive to make your stay as clean and safe as possible. We will forward your comments to our management team so that we can better serve you and future guests. Thanks again, ~Jessie

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