I stayed in this hotel many times while I was working. That was about 8 - 9 years ago. I enjoyed it very much back then, always had a good rest and felt very comfortable. That's why I chose this hotel for our four nights. Granted the hotel is going through a total renovation, which it sorely needs so things will be much better come summer season.
The good stuff first: The desk staff, in particular, Gabby, were excellent and accommodating. Bar staff was excellent as was the restaurant. Hotel location is ideal. Pool facilities are excellent.
Our first afternoon and evening was in a room directly under the construction on the 10th floor. No afternoon naps there. We called to complain and they put us in a new room the next morning. It took a while as the keys didn't want to work for awhile, but we got it sorted out.
After we switched rooms, we didn't get housekeeping the next day. Oh well, no biggie. The next day housekeeping consisted of making the bed and changing the towels. I know they didn't clean the shower, because of a washrag I left in there, they didn't clean the sinks because the soap stains were still there, and they didn't replace the coffee pods and other amenities. Also I don't think they cleaned the floors in several days, and I believe that because of a black footprint I left on the bath mat after walking around barefoot on the floors, and stained socks for the same reason. I don't think they clean the balconies very often, because of cigarette butts out there and I don't smoke. Thank goodness for renovation as the hallway carpet is gross.
I am sure management has his hands full due to the renovation and is relying heavily on his staff to run the hotel. However a few checks on housekeeping management is in order