Great customer service, lady in the lobby named Gabby was very nice amazing customer service, answered all our questions & made us feel welcomed after very long road trip ride. The hotel has a very nice view, and the pool is amazing!More
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Nice full service hotel on Pensacola Beach. We traveled in December and it was a little cold but we got good rates and a room with a balcony facing the gulf side. The restaurant is very good for both dinner and breakfast. Room was comfortable and clean. It is convenient to restaurants and shops.
Hi, LiketoeatCincinnati! We are thrilled that you and your family enjoyed our nice full-service hotel right on the Gulf coast! We are glad you enjoyed your comfy and clean room with a view of the Gulf! We're glad you enjoyed our in-house restaurant for breakfast and dinner! We can't wait to see you back here enjoying another great time with us soon! Jessie
I stayed in this hotel many times while I was working. That was about 8 - 9 years ago. I enjoyed it very much back then, always had a good rest and felt very comfortable. That's why I chose this hotel for our four nights. Granted the hotel is going through a total renovation, which it sorely needs so things will be much better come summer season.
The good stuff first: The desk staff, in particular, Gabby, were excellent and accommodating. Bar staff was excellent as was the restaurant. Hotel location is ideal. Pool facilities are excellent.
Our first afternoon and evening was in a room directly under the construction on the 10th floor. No afternoon naps there. We called to complain and they put us in a new room the next morning. It took a while as the keys didn't want to work for awhile, but we got it sorted out.
After we switched rooms, we didn't get housekeeping the next day. Oh well, no biggie. The next day housekeeping consisted of making the bed and changing the towels. I know they didn't clean the shower, because of a washrag I left in there, they didn't clean the sinks because the soap stains were still there, and they didn't replace the coffee pods and other amenities. Also I don't think they cleaned the floors in several days, and I believe that because of a black footprint I left on the bath mat after walking around barefoot on the floors, and stained socks for the same reason. I don't think they clean the balconies very often, because of cigarette butts out there and I don't smoke. Thank goodness for renovation as the hallway carpet is gross.
I am sure management has his hands full due to the renovation and is relying heavily on his staff to run the hotel. However a few checks on housekeeping management is in order
Thank you for taking the time to leave us with your thoughts on your recent stay at Holiday Inn Resort Pensacola Beach, ORMNacho. We sincerely apologize for not meeting your expectations during your stay and for any inconvenience this may have caused. We appreciate your feedback and we'll be sure to share your concerns with our management team. We hope to have the opportunity to welcome you back in the future. ~Nalani
Our vacation in Pensacola, Florida at the Holiday Inn Beach Resort Wednesday September 14 - Sunday, September 17 was phenomenal.
We like to give a special recognition to our housekeeper Shavell providing above and beyond services to accommodate us! Room 807 was kept cleaned and we always had clean linen, towels and surface of tables and floor.
Shavell always greeted us with a warm and inviting smile, a happy tone in her voice and a world of helpful information guiding us to highlighted spots and thru our stay!
Without Shavell, our visit would not have been great.
Please commend Shavell on a job well done and let her know that Peter Selvey and Tracy Page were pleased with the awesome service she provided.
Thank you so much for the fantastic review regarding your recent stay at Holiday Inn Resort Pensacola Beach, H3324DEpeters. We are thrilled to hear how Shavell went above and beyond to help make your stay a phenomenal one. We appreciate your kind words and will be sure to share them with our entire team. We look forward to welcoming you back soon! ~Nalani
We would have never thought Holiday Inn would own a property run down like this. Had to get towels because our room was not serviced. Tv is out dated and service is poor.this hotel is way over priced for the amenities offered. Someone needs to work on this property!
Thank you for taking the time to leave us with your thoughts regarding your recent stay at Holiday Inn Resort Pensacola Beach, Carr D. We sincerely apologize for not meeting your expectations and for any inconvenience this may have caused. We appreciate your feedback and we will be sure to share your concerns with our management team. We hope to have the opportunity to welcome you back in the future. ~Nalani
We really enjoyed staying here. It is VERY family friendly and a short stroll to the beach. We actually went Aug 2021, with 2 other families. There are mermaids and pirates that come out and interact with the kids, and also the pool lights up at night. We would absolutely stay here again.
We are so happy you enjoyed your stay with us again, Mary! It's great to hear that you enjoyed our family-friendly hotel with a short stroll to the Gulf of Mexico! We love that you enjoyed the pirates and mermaids, and can't wait to welcome you back again soon! Thanks so much for your loyalty! Jessie
