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We were very disappointed with this hotel. Many things were broken or almost broken- the toilet flush, fridge, window didn't lock on the ground floor and the room/bathroom wasn’t very clean.
It wasn’t family run as advertised on Booking. We were checked in by one very young girl from USA whom we saw once and never again. There was no room safe and nobody around at reception for the two days we were there to ask any questions. We had no WiFi as advertised and we were on our own with no information about the area. Even when we wanted to check out there was nobody there or no way to leave the key so we had to leave our room unlocked with the key in there! Not a good a way to run a business, we wouldn’t recommend it!
Date of stay: June 2018
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jose G
1
Reviewed 18 August 2013
Google Translation
Date of stay: April 2013
Value
Location
Rooms
Cleanliness
Service
Ask Jose G about Hotel Suenos del Volcan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.