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All reviews beach cabana beach side tropical terrace room garden wing uluwatu restaurant kids club accor member quiet pool across the road family room security guard beach restaurant rain shower deluxe room main pool water sports breakfast buffet
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Reviewed 10 April 2018 via mobile

This is one of those very family friendly resorts in one of the more family friendly part of Bali. We have been taking our kids here each of the past 5 years and still love the ambience and service. Yes the rooms are showing some age and yes the buffet area isn't super fancy but the staff are great, baby sitters are easily found and the 3 pools and 3 bars keep things nice and fun. Recommend the beach side terraces but the rooms across the road aren't bad either and there are pools on either. There is even a tennis court for those so inclined. Decent online deals to be found usually although the place does fill up during the holiday seasons.

Stayed: August 2017, travelled with family
Thank Nambi72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Personal assistant to GM at Novotel Bali Benoa, responded to this reviewResponded 19 April 2018

Dear Nambi72,

Greetings from Novotel Bali Benoa.

Thank you so much for sharing such a remarkable feedback for your recent visit to Novotel Bali Benoa. We are proud that the dedicated team have successfully delivered the true Accor experience that is beyond expectation. Certainly we will share your praise words to our entire team and they must be feel appreciated.

Hopefully that the memorable experience will bring you back to our resort in near future and we will be more than delighted to tailor another wonderful experience for you.

With my best regards,

Sarah, Personal assistant to GM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

The room was very small. The bathrooms could have been more clean. There was water leakage in the toilet. The breakfast was pathetically awful. The variety could have been increased. I had mentioned in my request that i would like vegetarian items for breakfast. But there were hardly any items. The other places in the area provided way better breakfast. The property is nice. The pool overlooking the beach is also nice. But its not a very great hotel to be recommended. There are way better hotels in the same location at better rates with good food.

Room Tip: Dont select this hotel. There are better hotels / options nearby
  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Service
3  Thank pinkyk110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Personal Assistant to General Manager at Novotel Bali Benoa, responded to this reviewResponded 18 April 2018

Dear pinky k,

Greetings from Novotel Bali Benoa.

Thank you very much for taking the time to review our room, services and facilities.

Your input, and the feedback from all of our guests is vitally important to us and we always want guest expectations to be met upon arrival.

We take all feedback seriously and we apologize that your experience did not meet your expectation. All our efforts are concentrated in preventing future occurrences.

Kind regards,
Sarah, Personal Assistant to General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2018

We were warmly greeted on arrival by Ketut and Ayu. Check in was excellent and we were made welcome. We had an issue with our room wih a water leak from the washbasin, front of house staff , Parwati, Gung Sri, Merlynne and Komang assisted as in trying to resolve it with engineering coming on various occasions to attempt to fix it. They would fix it and it would start leaking again after 24 hours. Komang and Kadek gave us a different room and we were also given a complimentary massage for the inconvenience. Breakfast is great with a wide variety of food choices. Sukisina makes the best omelettes and always helps all the guest's that want eggs for breakfast, with a big smile. She clearly enjoys her job.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Stephen G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Personal assistant to GM at Novotel Bali Benoa, responded to this reviewResponded 19 April 2018

Dear Stephen G,

Greetings from The Novotel Bali Benoa.

Through this wonderful review we believe that you have a great holiday experience during your recent stay at the resort and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service.

We are sorry to hear regarding the room. Rest assured, We will immediately take the necessary measures that will address your concerns.

We thank you again for the review and we hope to welcome you back in the nearest future for another memorable journey with us.

With my best regards,

Sarah, Personal assistant to GM

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Reviewed 9 April 2018 via mobile

I stayed 2 weeks ago with my family. The staff were really nice and helpful. They gave my toddler a ballon on my check-in. Simple yet made my boy really happy. The room was spacious with sofa bed and garden terrace. Breakfast was good. However my room is located accross the street so we have to cross the street everytime we want to go to the restaurant/kid swimming pool. Otherwise everything was great.

Stayed: March 2018, travelled with family
Thank wahyu k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, Personal Assistant to General Manager at Novotel Bali Benoa, responded to this reviewResponded 18 April 2018

Dear wahyu k,

Warmest Greeting from Tanjung Benoa Bali.

It our pleasure to received such a kind review from you.

We are glad to knew that you and your family have a memorable experience with us. Most our guests are happy with the breakfast we provide and we are glad that you one of them.

If you plan another visit to Bali, don’t forget to visit us and we recommend you to try our tropical terrace room located in the beach wings area.

Most Definitely look forward to welcome you again at our resort.

Best regards,

Sarah, Personal Assistant to General Manager

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Reviewed 4 April 2018

We stayed for a week recently and would happily go back. We have nothing negative to say about the hotel, the food was good, everyone of the staff were brilliant, without exception. They were so helpful, pleasant and attentive, nothing was too much trouble. The main reception area, bar and eating area is themed and quite open. This leads onto the large pool, a central dias then beachfront.
We were located in the two story annex across the road, all rooms were built around 2 central pools one of which was a quiet relaxing area, the other was separated away from the first and was more for families which also had a bar. The room itself was very nicely decorated in the same theme as the hotel, it was large and airy with a generous balcony overlooking the pool. The gardens in which the rooms were situated gave a vibrant splash of colour adding to a nice overall view.
Wifi was free in the complex, the bed was comfortable with an excellent cleaning service. The hotel offered many features and services such as a kids club, entertainment most evenings, Gym and massage.
Ordering of drinks around the pool or on the beachfront was by waving a flag provided, staff were very quick to respond, pure indulgence!!.
An excellent hotel at very reasonable rates, recommend you give it a try

  • Stayed: February 2018, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank GB61GB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel B, General Manager at Novotel Bali Benoa, responded to this reviewResponded 18 April 2018

Dear GB61GB,

First and foremost, thank you for selecting our resort as your holiday destination of choice in Bali.

Through this wonderful review we believe that you have a great holiday experience during your recent stay at the resort. I feel so delighted to read that our esteemed guest sharing a detail description of the resort which is very much appreciated as it will be a valuable information for our future guest to decide their place for vacation.

We also greatly appreciate the time you took to share your kind words with fellow travelers on TripAdvisor.


All in all, we are glad to know that you had a great time during your stay with us, and we are looking forward to welcoming you to our resort in a not so distance future.

Kind regards,

Daniele Ruiu
General Manager

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