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Reviews (3,770)
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1,763
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Reviewed 4 weeks ago via mobile

I stayed in this hotel for over a week. At the end, I didn’t want to leave. I suggest to include breakfast everyday when booking this hotel. It’s delicious and the buffet has a lot of variety. The pool area was really nice and clean. The hotel surroundings were clean. The staff was really nice since we arrived. It has a beach area that I consider decent but not great. I went to the spa on the hotel and it was great!!! Worth it and not pricey. The hotel offers an “all inclusive” of food and drinks, but beware that not every thing on the menu is All Inclusive. If you know you are going to spend the whole day in the hotel, then I suggest you to buy it.

One thing I didn’t like. The room has an old wood smell. However, after hrs there, I got used to it and didn’t bother the rest of the days. The bathtub was rusty. The cleanliness was good but since the room is decorated with old stuff it doesn’t look more than fairly decent.

Stayed: April 2018, travelled as a couple
Thank Ms_A88632
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakshman P, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 4 weeks ago

Dear Ms_A88632,

Thank you very much for your review on Trip Advisor .
Appreciate your compliment on the resort's ground, facilities, and services provided by our team as we are continuously working on maintaining and improving our high standards.

In regard of the bathtub, our engineer will fix it. At the moment we are progressing to upgrade our rooms. Hopefully you can see our new look of room in your next stay.

Look forward to welcoming you again.
Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Loved this place could not fault anything such an amazing stay everyone so friendly service spot on food to die for well done to all . A must try with the water sports too you will not be disappointed :)

Room Tip: Ask for garden view looks over pool worth watching the sunrise from balcony
Stayed: June 2018, travelled as a couple
Review collected in partnership with this hotel
Thank Tracey O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakshman P, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 4 weeks ago

Dear Tracey O,

It has been grateful to learn that our resort’s facilities and service met your expectation, also the courteous and helpful staff that has been successful in making up holiday with us so enjoyable.

It is our top priority to ensure the guest satisfaction during stay and your amazing words means a great deal for all of us to create the best possible experience upon guest coming home.

Can't wait to welcome you again in the next holiday.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

What can I say ? Outstanding service that was geninune and consistent from check in to check out. Two weeks spent in this wondeful hotel, the gold all inclusive was very impressive allowing us to eat from a variety of restaurants morning noon and night. We especially loved the steak in the Italian - friendly service from Yuli Antan in the Junkung Grill every Lunchtime without fail 0 thank you Yuli.
staff are excellent and nothing is too much.
Bali itself is an amazing island and we had the right balance of being active and relaxing. Dika was so friendly and helpful, supplying us with cocktails and ensured he found us everyday to check were enjoying ourselves, he is a real superstar.
All of the staff at the watersports centre were fantastic, they spent ages with my boyfriend everyday teachin him how to windsurf , and we enjoyed chatting to them everyday whislt enjoying our complimentary tokens for motorised and non motorised sports.
We were so sad to leave but look foward to returnining to this wonderful resort another time.

Stayed: June 2018
1  Thank aislinnmcdonnell87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakshman P, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 4 weeks ago

Dear Aislinnmcdonnell87,

Thank you for your great review. We really appreciate your very good impression to to our staff, food, facilities and service. We are very much looking forward to host you again in your return stay.

Please contact us directly to arrange your next stay.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

Grand Mirage Resort Review

7 nights booked through Resort

A cruise ship on land

Rated 4 star ++++
not quite like the Ritz, Hyatt or Palazzo Versace.... not $1,200 per night either
don’t expect Moet Champs on a spirits budget.
ambience makes up a lot at the Mirage. everything else I’d give 5 stars.

Getting there
If you book through the Mirage website, not a third party. you seem to get a few little extras thrown in eg: free shuttle from/to airport. Fruit basket iny our room etc.

Security
This is a very secure resort. As you enter the resort there are 2 checkpoints for vehicles. There are security staff all over the inside and grounds- all with a smily face and still welcoming ... makes you feel very safe.

First impression
As you arrive you enter a huge lofty marble floored foyer, welcoming staff are everywhere .. you will notice this more as we go along. Large waterfall 3 storeys high in centre of building. Everything is big. wide open, polished hallways leading to all rooms. cleaners and polishers everywhere, very clean.

cruise ship that is on land, no sea sickness and you can get off at any time. swimming pool, 4 restaurants, entertainment 4 nights a week,vert nice clean beach and activities all around.

This is a family orientated hotel.. so just be aware there are children about. It is still nice for couples... just go for the better rooms


Our room
The more expensive the room you choose the bigger they are. We wanted to splash out on a really big room so Our reservation was for the Ocean View Suite - 4th floor. decent sized lounging area with digital TV, bedroom with 4 poster king bed ( and another digital TV) was huge ( could have fitted another 2 beds in) as was the bathroom with big deep bathtub, large shower. Everything is BIG
tea and coffee making facility and Bar fridge but no microwave.. bummer.
Big glass window in lounge to see evertything from inside.
We did peek into other rooms as the cleaners were cleaning them. some were were a fair bit smaller. Check the square meterage when you book.
All the ocean view rooms have full 180 degree views over the grounds and ocean. Every room has a balcony with table and chairs. Balconies are in the shade from 11 am onwards... so lovely cool breeze and awesome outlook over the ocean.
From 11am till about 3 the sea is overtaken with all forms of speed boats, jet skis, banana boats, paragliders and more.
for more see trip advisor

  • Stayed: June 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
3  Thank seanpascoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakshman P, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 4 weeks ago

Dear Seanpascoe,

Thank you very much for your great comment. We really proud that we had been successful in setting up your wonderful return stay supported by our friendly staff and helpful staff. We will take you comments for further encouragement within the team to deliver more excellent service to the guest.

Once again, thank you very much for your words of praise and we would be more than happy to welcome you back to your home in Bali.

Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

We arrived at the old building of the Hotel where we checked in. Then our room was turn our to be in the new building which was 2 mins drive by car from the main building (old Hotel).

We are confused with the "All Inclusive" term compqrw with breaksfast only, better check this term before you make any reservation.

The room is smelly. The beach is not as it shows, you cannot actually play or swim on the beach as it is notvreally a wide sandy beach.

Just becareful and check on the beach and which hotel building you are booking to.

I would not recommend this Hotel.

Stayed: June 2018, travelled with family
Thank Davidtahir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakshman P, General Manager at Grand Mirage Resort & Thalasso Spa - Bali, responded to this reviewResponded 5 weeks ago

Dear Davidtahir,

Appreciate for sharing your experience with us and we regret to hear that your stay was not up to your expectation. Guest satisfaction is our first priority and we endeavor to offer the best possible service that every guest has a right to expect.

Our property has 2 wings which is main hotel and family paradise wing. As per chosen room category we allocate the guests, in the family paradise is preferred by family as it has a kids club, water park and slide.

We designed all inclusive packages to pamper our in house guests who want to stay in the resort for all day. All inclusive packages includes for unlimited food in all our 8 restaurants, unlimited beverages (juices, wine, and spirits) and other benefits for US$ 75 per person.

Hopefully you will stay again with us in near future.

Your sincerely,

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