We were given two singles instead of a double bed for a romantic holiday and this wasn't sorted throughout our 12 night stay. After initially being told it was our fault, then when I showed it was not they blamed booking.com (who after several emails put the blame on Vine for not providing them with the correct information) and we received a written apology from Vine cottages but nothing by way of compensation. We were expected to pay cash on arrival which wasn't clear from the website and when I tried to pay via bank transfer I was given the wrong details twice which resulted in delays and fines from my bank and I was constantly hassled for payment from Vine cottages throughout my stay which didn't allow me to enjoy the relaxing holiday I had hoped for
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