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Reviewed 30 March 2023 via mobile

A decent stay, except for a bartender named Francisco who worked the beach bar today. He was mean, rude, aggressive and yelled at my wife and I for no other reason than relocating our beach chairs. He was totally unprofessional and out of line.

Date of stay: March 2023
Trip type: Travelled with family
2  Thank deryckr2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 29 March 2023

Just back from our TENTH trip to the Hilton Aruba since 2016 and we are already planning to return in the fall. You can feel your stress fade away as soon as you walk up to the front desk and are warmly greeted by Grace and Tasha. The Beach is amazing; recommend a palapa because the sun is so strong. Thoroughly enjoyed all the beach activities; bike tour, kayaking, water aerobics. The beach crew including Maggie, Lika, Angie, and Marcellino, make each day an adventure. We like lunch at Gilligan's, try the grilled shrimp Poke bowl. Hilton's location makes it easy to walk to so many excellent restaurants.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Brian B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richella P, Other at Hilton Aruba Caribbean Resort & Casino, responded to this reviewResponded 30 March 2023

Dear Brian B,

We loved reading your review and sharing your comments with our team. We're so happy that our resort provided everything you needed to craft a memorable experience. Our team truly loves giving outstanding service and solidifying Aruba's reputation as 'One Happy Island'. We hope to have the opportunity to welcome you back to our resort soon!

Masha danki.


Warm regards,
Lennart de Bie
Acting General Manager

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Reviewed 29 March 2023

The restaurant was absolutely fantastic. A 5 star experience from service to food and beverage. David waited on our group both evenings that we dined at The Sunset Grille and he and his team were excellent. Highly recommend.

Room tip: Reservations are helpful
Date of stay: March 2023
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
Thank peterchristos
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richella P, Other at Hilton Aruba Caribbean Resort & Casino, responded to this reviewResponded 30 March 2023

Dear peterchristos,

Thank you for your feedback. We're delighted knowing that you enjoyed the delicious meals from our restaurant. As you have seen, we are all passionate about displaying the authentic Aruban Hospitality. We will share your nice comment with David. We look forward to seeing you return to our slice of paradise again soon!

Masha danki.


Warm regards,
Lennart de Bie
Acting General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2023

Hilton Aruba is a great hotel, centrally located, very clean and comfortable. The location is the best in the Palm beach. The service is excellent. Everybody is very helpful, always greets you with a smile. Special thanks to Romeo (front desk), who found a perfect room upgrade for us. Also, Rosalie, the house keeper, made sure our room was spotless. We enjoyed our daily visit to the coffee shop, where they have Lavazza coffee, and delicious gelato. Thank you to all, and we hope to come back soon!

Room tip: Stay in Aruba Tower. It's a bit more expensive, but most convenient.
Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Nice_vacation_review
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richella P, Other at Hilton Aruba Caribbean Resort & Casino, responded to this reviewResponded 30 March 2023

Dear Nice_vacation_review,

Thank you for your review. We loved reading your kind words and it's always a treat knowing that our guests had a great time at our resort. We'll be sure to pass along your kind comments to Romeo and Rosalie. They will be very pleased. We will be ready to welcome you back to our One Happy Island when your return!

Masha danki.


Warm regards,
Lennart de Bie
Acting General Manager

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Reviewed 27 March 2023

Went here in March 2023 for my birthday. The rooms were beautiful, staff was friendly and professional and the beach was excellent. Not cheap by any means, but totally worth it. A great place to stay whether you have kids or not, my 2 1/2 year old loved the parrots and the beach. I would come back without hesitation in the future.

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank olevin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Richella P, Other at Hilton Aruba Caribbean Resort & Casino, responded to this reviewResponded 27 March 2023

Dear olevin,

Thak you for your kind comments. We're so glad that you were able to experience our authentic Aruba hospitality and we look forward to welcoming you back to our One Happy again soon!

Masha danki.


Warm regards,
Lennart de Bie
Acting General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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