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Traveller rating
3,790
1,392
547
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202
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Reviewed 30 March 2023

Beautiful grounds, friendly staff,
across the street from good restaurants - try Azia for sushi and Daniel’s for steak. Hotel was clean. Gym is small, but fine. Adult pool area nice and quiet. Breakfast buffet also very good.

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank 597davem
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this reviewResponded 30 March 2023

Dear 597davem,
A warm hello from One Happy Island! Thank you for your outstanding review. We are delighted that we exceeded all of your expectations and that you loved all that our hotel has to offer. It is a pleasure to hear that you were able to relax under calming Caribbean skies at our Trankilo adults-only pool. Our team will be delighted to hear your feedback. Creating many memorable moments of happiness is what our small island lives for!
Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino.

Warm regards,
Gabriel Castrillon
General Manager
ARUBA-InTouch1@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2023

Our stay at the Hyatt was relaxing and pleasurable. The rooms were clean and quiet which was important to us after a long day of beach fun. The spa massages were serene. We’ll be back with family and friends!

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank brosroller
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this reviewResponded 29 March 2023

Dear brosroller,

What a pleasure to host you here on One Happy Island! We are here to help you disconnect from the world, and we love knowing you were able to relax and rejuvenate during your time here. Thank you for your generous review; we are especially pleased that you enjoyed your massages. We look forward to hosting you and your friends and family soon!

Warm regards,
Gabriel Castrillon
General Manager
ARUBA-InTouch1@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2023

Poor customer service, dirty rooms and tables. Poor clearing of towels on pool chairs. Terrible check in experience. Rude front desk! Wifi was terrible. So inconsistent. Garbage overflowing at beach and pool.

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank cherylbF3060BO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this reviewResponded 30 March 2023

Dear cherylbF3060BO,
Thank you for the review and for choosing our hotel for your visit to Aruba. We are very sorry for the difficulties you had during your stay, and we apologize for the level of service you experienced from our team. Each of our associates is devoted to caring for our guests so they can be their best; therefore, we are very disappointed for not meeting these expectations. You have our assurance that we will address this appropriately.
We appreciate the valuable feedback and hope you will give us a second chance to make a better impression.

Warm regards,
Gabriel Castrillon
General Manager
ARUBA-InTouch1@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2023

Beautiful grounds, very well maintained. Lots of food options - delicious iced lattes! My 16 month old was greeted with a beach toy at check in which was a lovely touch. Beautiful pools, and very nice beach.

Date of stay: March 2023
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank mariadmarkoulis
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this reviewResponded 30 March 2023

Dear mariadmarkoulis,
Solo ta briya - the sun is always shining! We are glad our beautiful island, with its fantastic weather, was perfect for your vacation. It is wonderful to hear how much you enjoyed our beautiful property and iced latees! We love for every guest to know how important they are to us, so we are excited to hear that your child was able to enjoy their special beach toy! It was our pleasure hosting you, and we hope to make many more unforgettable memories with you in the future here at Hyatt Regency Aruba Resort Spa & Casino.

Warm regards,
Gabriel Castrillon
General Manager
ARUBA-InTouch1@hyatt.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2023

Aruba never disappoints. This was trip #7. This was our first time at Hyatt. The hotel was undergoing some upgrades. The work didn’t interfere with our stay. Staff was friendly and attentive. ATV tour was a blast. We will be going back.

Date of stay: March 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank gbrodsky721
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Service Manager, Guest Services / Front Office at Hyatt Regency Aruba Resort Spa and Casino, responded to this reviewResponded 28 March 2023

Dear Gbrodsky721,

A warm hello from One Happy Island! Thank you for your outstanding review. We are delighted that you chose us for your seventh visit to our wonderful island. We are so thrilled that we exceeded all of your expectations and that you loved your time at our hotel. Our team will be delighted to hear your feedback. The ATV tour is a major attraction and creating many memorable moments of happiness is what our small island lives for!
Thank you again for sharing your experience with others, and we look forward to many more visits with you at Hyatt Regency Aruba Resort Spa & Casino.


Warm regards,
Gabriel Castrillon
General Manager
ARUBA-InTouch1@hyatt.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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