I stayed at this hotel for 1 week with friends last year. I booked the one week all inclusive package which included all meals, 1 week car rental, 11 boat dives, and all drinks. I think it was a good deal overall.
My party was picked up from the airport and dropped to the car rental place. From there, we signed papers to get the SUV and drove to Plaza Resort Bonaire. The car was worn out but it didn't matter to us because we're on an island and we're there to dive.
The check in process was easy. In fact, we were upgraded to an ocean jacuzzi room for FREE. I don't know if that is normal but we didn't mind. The room was a bit of a walk from the main lobby but the room had ocean view so it's totally worth it. The only problem I had with the room was that the phone didn't work but it was fixed after I called the front desk about it. They were responsive.
The meals at Banana Tree were good. Breakfast was buffet style with cooked to order eggs. We ordered off the menu for lunch and dinner. The MAIN issue we had was that it was VERY VERY SLOW. I have been told that it's normal for "island time" but there's so much room for improvement as far as the speed of service though. I think the management needs to spend time training the staff on faster or better service at the restaurant. There was a time when we waited 45 or longer for our order to be served. They must know that many of the guests are divers and the afternoon dive boats leave at 2:00PM or so. The slow service was a constant issue throughout our stay.
We were able to spend a bit of time at the Coconut Crash bar. I'm glad that the drinks were included because they are a bit pricey. With the all inclusive package, that didn't matter and I do think that the package is a great value. The bartenders were very friendly.
Diving with Toucan Diving was good. One of my friends got certified there. Jamie did a great job as an instructor. He was actually our divemaster for two of our dives. Jackson was the best though. He has great personality and we got along well with him. He made diving fun. He even took us to where locals eat - Mikey's (spelling?).
I will definitely go back to Plaza Resort Bonaire. I think they are the only resort in Bonaire with an all inclusive deal.
To Management: I think it will benefit your company/property greatly if the restaurant staff is trained on how to be more attentive to guests and provide faster service (serve food and drinks faster).
- Official Description (provided by the hotel):
- Enjoyment without limits, an all-inclusive vacation at Plaza Beach Resort Bonaire. This resort offers 126 spacious air conditioned oversized Suites, both Junior Suites and Grand Suites located either next to the Caribbean Sea or next to the marina laguna. Everything is included: from a delicious breakfast, lunch and dinner buffet in our restaurant with sea view to water sport activities, a diving school and a cozy beach bar. With the best beach on Bonaire and a beautiful swimming pool, there is nothing that will stop you from having a vacation to always remember. ... more less
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- Also Known As:
- Plaza Resort Bonaire Hotel Kralendijk
- Plaza Hotel Bonaire
- Plaza Hotel Kralendijk