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W&P Santo Domingo
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Reviews (330)
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All reviewscasa verasleep qualitybusiness tripwill stay there againrooms are cleanhotel is locateddominican republicbusiness centerhighly recommend this hotelrooftop barpool areanice roomconvenient locationcolonial zonebqventsarasota
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Reviewed 24 March 2017

I used the conference facilities recently for a big event including authorities from the ministry of health and I can say I was gladly surprised by the quality they offered us. The quality of the food, tables, chairs, flowers arrangement, sound system, all was as we asked for it.
They really should start using their hotel to do more events and take advantage of this. They have good and fair prices against other that charge a lot giviing less quality.

  • Stayed: March 2017, travelled on business
    • Location
    • Service
Thank a a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego N, General Manager at W&P Santo Domingo, responded to this reviewResponded 18 April 2017

Dear Guest,

Thanks a lot for your great comments about our conference facilities, we always try to do our best and offer the best quality and service, we will send your review to our banquet staff as they are the main cause of your review.

Once again thank you very much, hope to be your first option for your future events.

Best regards,
Diego Navarro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 February 2017 via mobile

I have being visiting this hotel since feb 2015 almost every two weeks for business. Very clean, super wifi. What can I say. They treat me like family, I know the owners. And like everywhere else, if there is a problem, they sure go the extra mile to resolve it immediately. Casa Vera the rest. Great place for meetings, see a game at night, or just have a quite dinner reading paper work.
Jose Fuentes, from San Juan PR.

Stayed: February 2017, travelled on business
2  Thank Jose F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego N, General Manager at W&P Santo Domingo, responded to this reviewResponded 14 March 2017

Dear Mr. Fuentes,

Thanks a lot for your wonderful review we are glad to know you continue enjoying your stays at BQ Santo Domingo and we really appreciate your loyalty, our main goal is to make all our guests feel as a part of the BQ family improving day by day to reach the excellence in service and facilities.

Once again thank you very much and see you soon!

Best regards,
Diego Navarro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 February 2017

The hotel is not bad at all and seems well organised. They are undergoing some heavy renovation in the reception area, so you'll find rubbles and workers for the next 2-3 months. The staff is great, really nice and helpful, quick check in and great service. I had a room with two beds instead of a kind size, but it was fine: comfortable beds, good sleep quality. Bathroom is ok, nice shower and bath tub. I didn't use the breakfast service so I cannot make comments around it. There is a restaurant called Casa Vera which is attached to the hotel. Great food and service, I really enjoyed having meals there.

On the downside, doors are fairly thin and, similarly to the US, you have some little space at the bottom... which means that you hear everything, including several couples having fun in the rooms around you. And hell, they really had A LOT of fun.
Bring a noise canceling headset or prepare to compete.

The pool was a disappointment: it's not the hotel pool, it's a separate club called Vent that has a convention with the hotel. Loud music all the time with people partying and smoking hookah, surrounded by scantly clad women (of all ages).
If you want peace and relax, forget it; and consider that it might not be the appropriate environment for kids.

Room Tip: Rooms are fairly standard and comfortable; make sure you raise it to the reception if neighbours are too noisy.
  • Stayed: January 2017, travelled solo
    • Location
    • Rooms
    • Service
1  Thank GiorgioC256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego N, General Manager at W&P Santo Domingo, responded to this reviewResponded 16 February 2017

Dear Mr. Giorgio,

Thank you for sharing your experience at BQ Santo Domingo, we are glad to know you enjoyed your stay with us and that you felt a great and fast service, we are sorry you couldn't enjoy our breakfast as it has a really good value never mind we are happy to know you tasted our lunch/dinner menu at Casa Vera restaurant. Our pool area Vent Lounge is a little bit busy during weekends and there could be some private parties, we will consider your comments about the loud music supervising our invited Dj's.

Hope to serve you again soon, we appreciate your feedback.

Best regards,
Diego Navarro

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Reviewed 17 January 2017

I went to BQ Santo Domingo for a night. The hotel location is excellent. However, they gave us a room which was not great at all. The food extractor was next to our window which was noisy the entire time. In the morning food smell came out. There was 2 lighting bulbs defective. At the check-out I wrote the inconveniences I had and the receptionist ask me what it was and they did nothing.

Location is perfect and the lobby is small but pretty.

Room Tip: Good location.
  • Stayed: January 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank CarmenR07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego N, General Manager at W&P Santo Domingo, responded to this reviewResponded 16 February 2017

Dear Mrs. Carmen,

Thank you for your feedback, it is very important to know how do our guests feel and what can we improve, we apologize for the inconveniences during your stay, we could have solved your problems immediately as we have 24h service at our hotel and we would have been really pleased to help you, we will consider your feedback to enhance our front desk response with the complaints.

Once again thank you for sharing your experience hopping to serve you again in the future, we would be very grateful to make you feel completely satisfied.

Best regards,
Diego Navarro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2016

Had a good experience, checked on line a few hour prior to arriving, check in fast, great service in check in and check out, Had nice welcoming from the parking the people was decent, educated and preto to serve. Basically most people staying are in bussiness, but for me going on a vacation, well located close to everytihng on the center of the city without the hussle, walk in distance to restaurants and optional delivery service to hotel. The breakfast was good and plenty and cheap. Rooms very clean and well equipped minibar. Would definitely come back and recommend.

Room Tip: I asked for non smoking since bussiness people tend to smoke
  • Stayed: November 2016, travelled with family
    • Value
    • Rooms
    • Service
Thank Kya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Diego N, General Manager at W&P Santo Domingo, responded to this reviewResponded 9 December 2016

Dear Kya,

Thanks a lot for posting this wonderful review, we are really pleased to know you enjoyed your stay at BQ Santo Domingo, our staff works hard day by day to satisfy all our guests needs and offering the best quality as possible to reach service excellence. Thank you for mentioning different areas and services, thats great for other users information.

Hope to serve you soon again and once again, Thank You!!

Merry Christmas,
Diego Navarro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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