After reading reviews for months I was a little nervous but knew a lot about what to expect going in to the vacation. Where do I start?
BOOK IT THROUGH GROUPON!!!!!!! You get the VIP blue bracelet which gives you access to lot of amenities that others won't have for a FRACTION of the price! I am 1000% pleased with what we got through the Groupon offer. Our rooms were in the 43 building overlooking the pool and beach. Our rooms were 43306 and 43307. One room had a king; the other had 2 queens (maybe full?). All had fabulous mattresses, tons of plush pillows, comfy sheets and blankets! Our air conditioning could not be regulated and it was FREEZING which was perfect b/c it is VERY HOT AND HUMID there! The bathrooms are GORGEOUS! And always immaculate. The access to the VIP beach was ideal! Alex, who works at the VIP beach had my cabana saved for me on the days he knew we were coming to the beach! He was AMAZING! And I loved one of the waitresses and one of the waiters. They made us feel like family and always there to see if I, my husband or my kids needed ANYTHING. We ate lunch there almost every day and the food was good. Not gourmet but it was fine: various kinds of pizzas, salads, a few kinds of sandwiches. Perfect for a light lunch at the beach!!
Check in: not a problem at all! Our bellhop was so friendly and accommodating as were the people at the front desk. I called a couple of days before and asked if they could have a bouquet of balloons or anything like that for my husband as we were there to celebrate his 50th birthday. There was nothing at check in but when we got into the room they had balloons hanging all over the room!!!! From the ceiling, the bed posts, the curtains! They also had a big plate of delicious fresh fruit waiting!! What an incredible surprise and a GREAT way to start our 10 day trip! Anyway, I read so many complaints about check in that I was shocked how smoothly it went!
The room: I already mentioned most about the room but also wanted to add that our towels were replaced daily and there were a TON of them! Our maid, Maria, was at our door by 9 am every day and if we were still there she was happy to come back. Never once did we come back from the beach or pool to our room not made up! Upon arrival the fridge was stocked with water, pepsi, 7-up and a few Presidente beers. Day 2 on only water was replaced (LOTS of water). We did meet someone who helped us get our beer and soda restocked. Be nice to people (and tip) and they'll bend over backwards for you!
The food: I only went to the buffets for breakfast. For the reviews I read complaining about breakfast I need to ask what they possibly could want that wasn't available??? Among other things there is an omelets station, smoothy station, several juice choices, bacon, sausage, hard boiled eggs, scrambled eggs, French toast, pancakes, home fries, all sorts of fruit and yogurts, an assortment of bread, bagels, butter, cream cheese, peanut butter... Lots of Dominican food that I have no idea what it was and a bunch of other things I am sure I am forgetting. WHAT ELSE DO YOU NEED??? There were a million choices and plenty to eat that was good! The waitresses are happy to get you coffee, water, even juice even though you can serve yourself, soda or whatever you would like. I will say it is HOTTER THAN HELL in there! I'm sure even hotter at lunch.
Restaurants: We had NO problem making reservations except if a restaurant was closed on the night we were hoping for. They will take the reservation for 2 or 3 days in advance depending on the day of the week. We were able to book 3 restaurants with no problem. One night was my husband's birthday and another night was mine. The staff at both restaurants were FANTASTIC!!!!!!! The whole staff sang to my husband, played tambourines and some other instruments while serving a big piece of cake with a sparkler! It was awesome! For my birthday a man with a guitar serenaded me and then they sang happy birthday with the sparkler in 3 separate desserts. They couldn't have made me feel more special!!
The Italian restaurant: DELICIOUS!!!!! Not one complaint!
The Asian restaurant: Very good. Different than what you're used to with Chinese food in America (at least in NY!) but all good.
Brazilian Steakhouse: Unfortunately we needed to cancel our reservation so never got to go but heard from others that it is the BEST restaurant at the resort.
The tour: if it came as a surprise to guests that they'd be approached by people to do a tour they definitely didn't read Trip Advisor. Yes, they will approach you on the first morning you are there. I know that Blue VIP bracelets from Groupon are NOT required to do a tour. I can't speak for other bracelets. But we wanted to go so we could see the entire resort. It is SO HUGE that we felt that would be the best way to see it all. We were right. Our sales guy, Jonathon, was very nice and professional. He was happy to drive us back to our room for sunscreen before the second half of the tour! He was disappointed that we didn't commit but still professional and nice. From that point forward, whenever approached to do a tour we just told them we already did and they smiled, thanked us and walked away. You will NOT see your concierge after you say no to the membership but that was fine.
Shuttle: Once we waited more than 10 minutes. Most times we waited much less. Rarely was it crowded. If you go to the lobbies to get the shuttles they are more crowded and a longer wait. There are shuttle stops all over the place so go to one other than at a lobby.
The pools: Beautiful!!! One nicer than the next! There is something for everyone! Fun ones, quiet ones, swim up bar, children's pool. The Cofresi pool from 10 am - 12 pm and again from 3 pm - 5 pm is ROCKING! The entertainment staff is AMAZING!!! Fun, funny, engaging, friendly and just a total blast!! These people at the pool are the same people who put on the incredible shows at night! They are such a talented group of people!!! Namely: Jorge (Jorgie, my fave!!!), Chufly, Julio, Chispa and Candy. Thank you to all of them for making every day completely different but equally as fun!! Jorge and Chufly even played basketball with my kids during their breaks! My kids LOVE them! Jorgie was kind enough to share his semi-pro basketball jerseys with my boys! Such a GREAT person!! We miss them all!
The nighttime shows: WOWWW!!!!!! Like I said, what a talented group! We saw an Arabian themed night and a Michael Jackson night. Both amazing! We were blown away! The Sunday Welcome party is not to be missed! The resort goes all out for this! From the set up, incredible spread of food (anything you can think of! The raw bar was my personal favorite), entertainment, fireworks, and the fantastic wait staff who are serving about 1000 people (it is HUGE) with nothing but smiles on their faces, everything is top notch! Sadly, we missed the Thursday night party but heard it too was fantastic. We are not into the club scene so can't speak to the nightclub. The casino is small but air conditioned! The bartenders are very friendly. The dealers are NOT. I won't play blackjack if it's not fun and it wasn't. My husband played roulette but it's digital. Ehhhh, to the casino.
The pool bars are so fun! You definitely do not get top shelf liquor and there is only draft Presidente beer. But the bartenders are so fun, so friendly and always smiling! Please tip these people! Their salaries are minimal and they depend on tourists' tips to survive. That is true for all of the servers and entertainment staff! Again, a little tip goes a long way as they will go above and beyond for you!
Yes, this place is HUGE and very hilly. There is a lot of walking and stairs. I can't imagine how someone with disabilities would manage this resort. I would suggest they NOT come here. There are no elevators in the resort and the hallways are not air-conditioned. Definitely not ideal for elderly or disabled.
We brought snacks for the room. Highly recommend that in case you need an early morning snack or late night snack. It's too bad room service is only available to members. My only other negative is once you check out (which we had NO problem with) they suddenly seem to ignore you! We were told the shuttle to the airport would be "just a couple of minutes" but sat there waiting for over 45 minutes with NO ONE coming over to tell us anything!! My husband had to tip the bellman to get us a van to the airport. I was extremely frustrated! But that was my only frustration in all 10 days!
Overall, all 4 of us LOVED it, were sad to leave and can't wait to return!!
- Official Description (provided by the hotel):
- Cofresi Palm Beach & Spa Resort – Dominican Republic is the newest jewel in the Lifestyle Holidays Vacation Club. Nestled along the Cofresi beach shores, and overlooking the sparkling Caribbean sea, this resort caters to the luxurious enjoyment of both families and couples looking for that perfect getaway. With 468 well-appointed accommodations that range from Adult Only Spa Suites, to Standard family friendly rooms located in a quite setting between the ocean beach and spectacular pool, this is a paradise worthy of the Lifestyle name. The resort was created with space and comfort in mind, making Cofresi Palm a relaxing, enjoyable and satisfying experience for all guests and their families. All rooms have air conditioning, cable television, phones, and ceiling fans, while the decor has a distinctive design, featuring dark wood furnishings. Shaded patios and verandas provide a relaxing place to gather in some of the units. Providing both service and features that are standard for a Lifestyle property, the Cofresi Palm offers a unique luxury accommodations experience. Cofresi Palm provides the easy, relaxed ambiance of the Caribbean in an opulent and elegant setting. Experience the array of beauty and excitement that Cofresi Palm Beach & Spa Resort has to offer. ... more less
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- Also Known As:
- Sun Village Puerto Plata
- Sun Village Hotel Cofresi
- Dominican Republic Sun Village
- Sun Village Dominican Republic
- Sun Village Spa
- Sun Village Resort Dominican Republic
- Sun Village Resort Puerto Plata
- Sun Village Beach Resort
- Sun Village Resort Spa Puerto Plata