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Reviewed 26 May 2021

A lady by the name of Rosangela Roman in guest services provided me with the best customer service experience ever. She went above and beyond to ensure our stay was superb. Simply amazing!

I run a few businesses and I can tell you Casa De Campo and its staff are very well trained and do an amazing job in ensuring guests feel welcome and respected.

Again I’d like to point out all the efforts Rosangela Roman exhibited to ensure my daughter had an amazing birthday. She went above and beyond to ensure all the necessary accusations took place for my daughter to have a birthday to remember.

I am very pleased and happy we chose Casa de Campo for her birthday. Simply an amazing experience.

Date of stay: May 2021
Trip type: Travelled with family
Thank angelaR398CR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Director General at Casa de Campo Resort & Villas, responded to this reviewResponded 31 May 2021

Dear AngelaR398CR,

Thank you for sharing your comments about your recent stay at Casa de Campo Resort & Villas.

First of all allow us thank you for making us part of your daughter´s birthday celebration, and we are more than happy to know that each detail taken care of by our dear Rosángela and our entire team, was enjoyed, exceeding her expectations and creating an experience for a lifetime. It is always a pleasure to learn we have achieved the goal of creating wonderful experiences at Casa de Campo Resort & Villas.

We look forward to welcoming you back in the near future in this your home.

Warm regards,

Michael Carrasco.
Customer Care.
Casa de Campo Resort & Villas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021 via mobile

Wow! What an incredible private resort tuck away in the DR coast. Lots to do here if you get bored, you need to explore this location more. From skeet shooting to horseback riding to dinning near the marina for incredible pictures. Can’t go wrong here.

Date of stay: December 2020
Trip type: Travelled with family
1  Thank rog_part
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Director General at Casa de Campo Resort & Villas, responded to this reviewResponded 31 May 2021

Dear Rog_part,

Thank you for taking your time to share your comments about your recent visit.

All of us at Casa de Campo Resort & Villas are truly grateful for the honor you gave us to be your host. We are delighted to know that our food, staff and especially overall facilities exceeded your expectations, without giving room to boredom. We strive to distinguish our service by giving importance to little details and anticipation of our guests’ needs and desires and it's wonderful to know that it made your vacation a truly unique experience.

We are looking forward to welcoming you back very soon.

Michael Carrasco.
Customer Care.
Casa de Campo Resort & Villas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 May 2021

This property is beautiful and extremely private. The level of service was amazing. You truly felt taken care of at all times at Casa de Campo.
The grounds and beach are breathtaking. Also, Covid precautions are monitored carefully and we felt safe at all times.

Date of stay: May 2021
    • Location
    • Rooms
    • Service
Thank 166ilianal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Director General at Casa de Campo Resort & Villas, responded to this reviewResponded 31 May 2021

Dear 166ilianal,

Thank you for your positive review, we are very pleased to read that you had such a pleasant time in our hospitality.

We would like to express our gratitude to you for mentioning "Casa Cares" our latest health and hygiene measures that we have implemented in all of our establishments to keep everyone safe and at the same time doing our utmost to guarantee that our guests enjoy their well deserved holiday, we are thrilled that this was the case for you.

We would love to see you again in the near future.

Michael Carrasco.
Customer Care.
Casa de Campo Resort & Villas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 May 2021 via mobile

Extensive menu with great Asian / Peruvian options for everyone. Lovely outdoor seating area in the heart of the Marina at Casa de Campo with lively music and fun vibes. Service is great — hostess is the sweetest and the servers are friendly & efficient. Try the classic tiradito, pork belly buns, and apaltado roll. Really enjoyed both of our visits here!

Date of stay: May 2021
Trip type: Travelled as a couple
Thank trojancindy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Director General at Casa de Campo Resort & Villas, responded to this reviewResponded 25 May 2021

Dear Trojancindy,

It has been really good to read that you had such a great time at Casa de Campo Resort & Villas and we want to thank you for sharing your experience. Confirmation that we were able to provide you with such a wonderful dinner experience in our little piece of Peru, Causa restaurant is extremely satisfying, and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience. We will commend our staff for the great job.

Once more, we thank you for writing and sharing this wonderful comment of our hotel and we hope that we will be able to serve you again in the future.

Best Regards,

Michael Carrasco.
Customer Care.
Casa de Campo Resort & Villas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2021

We are owners and have always had great service when on property. This past week, I invited friends and we enjoy daily service at the adult pool cabanas. We really had exceptional service - well beyond any previous trips - and exceptional food and exceptional wine. Ruth, Valentin, Edward Wolker...all exceptional servers and truly accommodating (one guest was traveling with a proper service dog, and they all treated the dog properly). Only complaint would be to improve the white wine options. See you next month!

Date of stay: May 2021
    • Value
    • Location
    • Service
Thank JP305TravelsTheWorld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Care, Director General at Casa de Campo Resort & Villas, responded to this reviewResponded 25 May 2021

Dear JP305TravelsTheWorld,

Thank you for your loyalty and for being part of our great family of owners, we are very pleased to read that you had such a pleasant time again in our hospitality.

It thrills us to read that you had unforgettable experience and that you and your guests received a very friendly and attentive service from our team in our beautiful and private adult pool, especially from Ruth, Valentin and Edward, they will be very happy to read your comments.

We also appreciate your comment about our white wine list. We will be passing this information on to our Food and Beverage Management for it to be taken into consideration.

Again we thank you for sharing this wonderful review of our facilities which we will share with those you mentioned by names for the great service and we hope that we will be able to serve you again in the not too distant future.

Kind Regards,

Michael Carrasco.
Customer Care.
Casa de Campo Resort & Villas.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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