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“Nice resort but not a 5 Star rating!!!” 3 of 5 bubbles
Review of Luxury Bahia Principe Esmeralda Don Pablo Collection

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Luxury Bahia Principe Esmeralda Don Pablo Collection
Ranked #26 of 110 Hotels in Punta Cana
Certificate of Excellence
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice resort but not a 5 Star rating!!!”
3 of 5 bubbles Reviewed 16 July 2012

The resort itself was very pretty, quite compared to the others. Nice size rooms and very clean.
However the service was lacking in all area's. When we arrived we were not given a room with two double beds as we requsted. We had to sleep 4 people in one bed for three days till a room became available. There was no Butler service at all? We had issues getting back into our room everytime we left the room never failed and very frustrating!!! The pool in the Esmeralda resort was like pee water, not refreshing at all. The food was okay, Iberostar has a much larger and better selection. Everytime we went to a buffet the tables were missing cutlery and etc... Allot of rude europeans everywhere you went. The nightly shows were very good I must say. Not all of the staff was friendly especially at the front desk of the Esmeralda... THe beach was very nice however if you dont wake up by 6:00a.m. to place your towels down good luck finding a spot. I'm not sure I would return back to this hotel again... Not a 5 star resort in my opinion!!! More like a 4... I didnt find that the hotel or even management mad any effort to correct things after complaining numerous times. You will be talked into attending a timeshare seminar for an hour if not more... Over all this place was nice but I expected allot more...

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Margaret C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 19 July 2012
Dear Margaret,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

Regarding your comments about the food in our resort, we must say that the level of satisfaction obtained concerning the quality and variety of breakfast, lunch and dinner services has always been very elevated according to the opinions reflected in our quality questionnaires. We regret to hear that your perception in this matter was not positive.

We will take into consideration your comments regarding the attention of our staff and be assured that your comments have already been brought to the attention of the General Manager of our Resort.

We would like to have the opportunity to welcome you once again at The Gran Bahia Principe Bavaro Resort to experience the hospitality of our people, the quality of our services and facilities and change any misperception you may have about us.

María Maciá Bas
Customer Service Manager Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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6,065 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (1,381)
Date | Rating
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English first
Springfield, Virginia
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 16 July 2012 via mobile

Room, pool, beach. All fabulous. Buffets good. Restaurants-good, but buffet just as good. Favorite-don Pablo because of service. Lobster overlooked and odd. Filet great. Food is not 'foodie' good, but good for all-inclusive Service great everywhere. Slight disappointments- ability to take food to pool chair or beach; lack of decent snack or food between 10 and noon; and 4-6; store prices very high, summer too hot to enjoy evening shows or hotel bars. We went to hard rock for big casino and air conditioning, $12 cab ride. Favorite thing- swim up bar and bartender.

Stayed June 2012, travelled with family
Helpful?
Thank Luvtohav2muchfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 18 July 2012
Dear client,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

It is a pleasure for all of us to hear that we could fulfill your expectations during your vacations.

We regret to hear that your perception about our snack food was not positive, however be assured that your comments have been already brought to the General Manager attention.

We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration.

Looking forward to seeing you soon

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Regina, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 15 July 2012

My husband and I took our first beach vacation here in January 2012. The overall resort is huge so it was nice to have the retreat of the quiet Esmerelda to return to but it was also nice to have the option to join in the party at the neighboring resorts and also enjoy their entertainment and restaurants. The food was pretty good (even the buffet), as with anywhere there were some dishes that were not very good but we could always find something that we liked and were never disappointed with a meal. We really loved Don Pablo Gourmet Restaurant and went there twice. The snack bar made for convenient lunches and was great for a burger, hotdog, fries, chicken wings, etc. I ended up in a foot cast with about 5 days left in our vacation (from a parasailing incident) so we did order room service for supper quite a few times. It is a little slow but the food wasn't too bad (depends what you order...the ceaser salad was the only bad thing on the menu)
The pool bar was our favorite place; Manolo and Alex were GREAT and never let a drink go empty! The beach bar has a bit less variety but are very accomodating, they even made me a paralyzer after I explained how to make one.
Our room was Great! Very spacious and clean. We stayed in building 90 so were close to the pool and the beach.
The pool was beautiful but you had to go quite early to get a chair and it did get very hot early in the day as there is no shade and very few umbrellas. The bad part of the pool was that it closes by 6:00pm. It is NOT a topless pool, but some people didn't seem to care! lol
The beach is nice but the Esmerelda reserved section is not quite water front so you do have to go early if you want a spot near the water.
There was one vendor ("Pedro") on the beach but he didn't bother you unless you asked him for something. No vendors are allowed on the resort so if you want to buy something you have to go to the marketplace section (I forget what is was called) but it's where all the shops are & the vendors set up there, but beware, if you go in there, they are very pushy; usually a "no, gracias" will work.
It would have been nice to have had a little more info about the resort and it's services on arrival. It took us a few days to realize that if you wanted ice in your room you had to either get it from the lobby bar or call room service. There were also other services such as lavender pillows that we would have never known about if other guests hadn't told us.
If you want a "party all night and day" vacation, don't stay at the Esmerelda but it's worth the extra cost if you want a relaxing vacation.
The grounds are beautiful and the service is great, we would highly recommend the Esmerelda!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank adm429
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 18 July 2012
Dear Client,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service department.

First of all, we would like to thank you for bringing to our attention your comments about your stay in our Hotel. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance, as well as to ensure that we maintain and deliver the level of service expected from us.

We are glad to find out that there were some aspects from our services you find worth to mention, especially the service provided by the working staff and that you enjoyed the food provided at the different restaurants.

We are very happy that you enjoyed your vacation time here and had a nice relaxing time at our Resort.

Be aware that all your suggestions will be taken into consideration and be assured that your comments have already been brought to the attention of the General Manager of our Resort.

We would like to have the opportunity to welcome you once again at The Gran Bahia Principe Bavaro Resort to experience the hospitality of our people, the quality of our services and facilities. We are waiting for your next visit, please contact us in advance.

María Maciá Bas
Customer Service Manager Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Williams Lake, Canada
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed 14 July 2012

Wow!! This hotel is fantastic!!! It is our 10th all-inclusive and this hotel tops the list, by far. It is small (only 5 buildings) and everything within the Esmeralda hotel is very conveniently located. No matter what building your room is in it will be close to everything. It's a one-two minute walk from the hotel rooms to the pool, buffet, lobby, lounge and the beach. You can't beat that. As well guest have full access to all the other parts of the Bahia Complex (which is HUGE!). There are shuttles all through the resort for those that prefer not to walk. There is a shopping complex at the resort. We were disappointed in the sports bar and the soccer field.

The rooms at the Esmeralda are very large, clean, really quiet and comfortable. There are walk-in showers and jet-tubs in the washroom. There is a flat screen TV with a fair bit of american channels, mainly from NYC. There is a coffee maker and mini-fridge with soft drinks, water and hard liquor. We even had a butler. There was 24 hour room service, most of which was included in the all-inclusive. No issues with the A/C or hot water. We did not get WIFI in our room. The deck was nice with a table and two chairs. There are no elevators. There are complimentary umbrellas in the room for when it rains and yes we used one. They have a 'coat-check' in the restraunts for the umbrellas.

The food at the buffet is 'excellent' as is the decore and service. The restaruant staff are hard workers, very friendly and remember their guests. We found the buffet just as good as the a'la cartes. We had lobster, in the buffet, the night we arrived. There are unlimited a'la cartes available to Esmeralda guests for all the a'la cartes restaurants within the whole Bahia complex. Book the a'la cartes on day one, don't wait like we did. The food at the lunch buffet, next to the pool, was good as was the service. Make sure you tip your servers, they work so hard.

The pool is so nice and quiet. There is music playing from the pool bar and it's not blasting like some hotel pools. We loved how quiet it was. They did not have any pool activities at this pool but if you want to participate in pool activities (water polo, water volleyball etc, the pool for the neighboring Bahia resort is a 2 minute walk, no more). The pool water is warm and there is a shallow walkin end (like a beach) which is great for families with young children. There are moveable umbrellas and stationary huts (with palm leaves) surrounding the pool. Seats under the huts and umbrellas were taken early. There is a kiddie pool but most found that water to be too warm. There was a vendor cart to the side of the pool selling hats, T-shirts, floaties, sunscreen etc. We used $US.

The beach was busy, probably the busiest beach we have been to. We could not believe how many lounge chairs they have, one after another after another. (wall to wall chairs). There is an area blocked off for Esmeralda guests only but it's farthest from the water. We found the beach area too busy so spent most of our time around the pool. However, the beach did get a better breeze. The beach was great for walking. There is vendor market approx 20-25 minutes down the beach (to the right). You can see if from the hotel. It's like a shanty town and it's right on the beach. It's a must see, go and barter. There are lots of souviners like paintings and Tshirts.

The lobby and lounge were very inviting. There is free WIFI in the lobby and around the pool. There are two desk top computers for guests to use. They are located in an air conditioned games room down some stairs from the main lobby (took us a couple days to find). There was backgammon, chess. etc in the games room. You will also find your tour companies details for return flights in this room. Try and stay away from the Time share guys. :) They hang out in the lobby.

The evening shows are in one of the other Bahia hotels. We only went to part of one and it was good.

It is definately worth the extra money to upgrade to this hotel, you will not regret it. It is for everyone, families, couples, the young and the old. There are guests from all over the world and nice to mingle around the pool with others.

We will be back, this time with our two teenage boys.

Room Tip: All rooms are good. Book now!
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  • Stayed May 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
11 Thank holiday4four
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 16 July 2012
Dear client,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We greatly appreciate that you have chosen one of our Resorts as your holiday destination. It is a real pleasure to learn that you could enjoy a nice time together during your stay with us.

Please be assured that it is an honour and a great compliment for us to forward, such a wonderful comments, to all our Esmeralda staff.

Looking forward to seeing you soon with your children

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
64 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed 13 July 2012

If you read a poor review the people are probably just bitter. Everything is beautiful and clean (I am obsessed with cleanliness and the staff members were always cleaning something). The staff members are friendly and accommodating. I can't wait to go back

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
9 Thank JetChic11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Customer Servic... B, Customer Service Manager at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review, 17 July 2012
Dear client,

Receive cordial greetings from all the team working at Gran Bahia Principe Bavaro Resort, especially from our Quality & Customer Service Department.

We would like to thank you for bringing to our attention the comments about your stay in our Esmeralda Hotel.

It is a pleasure for all of us to hear that we could fulfill your expectations and be assured that it is wonderful to know that you are considering coming back to our premises

Looking forward to seeing you soon

Regards from Bavaro!!

María Maciá Bas
Customer Service Manager
Bahía Príncipe Bávaro Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Property: Luxury Bahia Principe Esmeralda Don Pablo Collection
Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Phone Number:
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#22 Spa Hotel in Punta Cana
#22 Top resorts Hotel in Punta Cana
#26 Luxury Hotel in Punta Cana
Price range (per night): $257 - $889
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
Official Description (provided by the hotel):
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (additional charge) Children Bahia Scouts The hotel is perfect for families, offering a range of facilities tailored especially for children, including the following: Mini Club for children aged 4 to 12 (at the Grand Bahia Principe Punta Cana) Evening Mini Disco Babysitting service (additional charge) Bahia Scouts Water park Fun Area and Adventure Park (additional charge) Teen's club (11 - 16 years) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana

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