The resort itself was very pretty, quite compared to the others. Nice size rooms and very clean.
However the service was lacking in all area's. When we arrived we were not given a room with two double beds as we requsted. We had to sleep 4 people in one bed for three days till a room became available. There was no Butler service at all? We had issues getting back into our room everytime we left the room never failed and very frustrating!!! The pool in the Esmeralda resort was like pee water, not refreshing at all. The food was okay, Iberostar has a much larger and better selection. Everytime we went to a buffet the tables were missing cutlery and etc... Allot of rude europeans everywhere you went. The nightly shows were very good I must say. Not all of the staff was friendly especially at the front desk of the Esmeralda... THe beach was very nice however if you dont wake up by 6:00a.m. to place your towels down good luck finding a spot. I'm not sure I would return back to this hotel again... Not a 5 star resort in my opinion!!! More like a 4... I didnt find that the hotel or even management mad any effort to correct things after complaining numerous times. You will be talked into attending a timeshare seminar for an hour if not more... Over all this place was nice but I expected allot more...
- Official Description (provided by the hotel):
- Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (free of charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi (free of charge) Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more less
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- Also Known As:
- Gran Bahia Principe Esmeralda Hotel Punta Cana