We arrived at the beautiful resort and were looking forward to a lovely visit, but unfortunately Dahmy (our assigned concierge) left us with an unnecessarily bad impression. She tricked us into a 30 minute marketing push & then basically forced us to begin a 90 minute sales meeting. We left after 2 minutes with the next woman (we were there for the beach, certainly not for meetings we were tricked into) & Dahmy treated us terribly for the rest of our stay. She went from overly friendly to nasty and rude, while providing terrible service - including dinner reservations an hour and a half after we asked for every night (as Reserve guests paying extra, we expected a helpful concierge).
It was a beautiful place and we would have absolutely come back or visited another location, but she unfortunately changed that. Reservations, etc became unnecessarily frustrating. It's too bad...More
- Free Parking
- Breakfast included