As a Club Melia member - yes we succumbed to the marketing push - our experiences for the last two years have been excellent. Our concierge (Heidy) was extremely helpful and responded to our every request (including the dinner reservations etc). We found room service to be prompt and very polite.
We had one problem with hot water in the showers, and they responded very quickly and found the problem
We have travelled throughout the Caribbean, and find the Reserve to be an excellent choice. We look for a quiet week, and found the location to be perfect (they could lower the music around the main reserve pool a little) with a very quiet room, and the evenings were great.
The staff at all of the restaurants, as well as the reception staff, were very pleasant, eager to please and served us well.More
- Free Parking
- Breakfast included